Max Estrada Avis 

This company is a joke and Max is way over his head keeps adding stuff and can’t even ship orders in a timely manner always uses Covid as a excuse. Over 3 months and I can’t get a hold of anyone emails are just automated ones they deleted the phone number they had on Instagram so no way to contact them save ur money and buy else where

The company is using the Covid pandemic as an excuse for their redic shipping time and crappy customer service... at the start if March the company was already stating due to Covid shipping would slow down ... however Arizona didn’t lock down till April ... they state you order will shipped in 3 to 4 business days ... then add a fast after processing ... in their redic long explanation that processing again due to Covid is taking 30+ business days So to add insult to injury... they then post all orders after March will not be allowed to be canceled ... I’m stuck with purchasing another brand for an event coming up and I feel I’m being forced to keep a product i now no longer need ... it’s true I can use the product in the future I just don’t like being treated so poorly ... when I called I was however told they could expedite my shipping and put my order to the top for an extra 31 bucks :( I was so excited to get the nails and I’m still here waiting ....

They delete any and all negative responses off their social media. I ordered my product June 16th, 2020. It’s been 3 months nearly and nothing. This company is the biggest joke. Even if it comes from out of country - covid is no longer an excuse, I still receive products from China in a timely manner (at most maybe 6 weeks but lately it’s been 4 week). Still 3 months out and nothing from enail... goofy dude busy posting to further lure people into his scam.

DO NOT ORDER FROM THEM. I would never write a review but this company is a huge joke. Save your money and order from a professional company, or buy individually off AliExpress/amazon. If your business depended on their product, pff good luck.

There’s a no refund policy, no cancellation and no email response. What does that tell you about a company? Horrible. Whoever writes a positive review are clearly in the severe minority for a reason.

I think i love the products but i cant tell because i did’nt get them. Is 8 weeks ago and Still i received Nothing. Its zo annoying to see Max Estrada live at instagram every day...and seeing him selling products every day while the people Who buy it Get Nothing, i suggest that Max is going to help pack our orders!!! ..

Sadly, I agree with the poor customer service and poor shipping reviews. This isnt my first order. More like my fifth or sixth and honestly, they have always been slow. But this last order is really taking long and with no email responses to my inquiries. They have fantastic products but its been about 10 weeks since my order. Ive reached out to my bank, but i would have preferred my products. I really like them.

When you dont communicate with your customers you breach trust, so I cant trust that patiently waiting will mean Ill eventually receive what I ordered. Its very disappointing. As much as I like thier products I will not shop with them again.

As a word of advise, if you cant ship products, dont sell them or partner with a company like Amazon and have someone else ship for you. Having a great product and poor reputation means you will eventually fail. It does not matter how good your product is, if people cant trust you then they wont shop from you.

I must have had excellent luck with customer service. Like everyone else my 1st order did take almost 3 months to get to me. I didn't get all pissy until we were approaching the 3 month mark. I had called the customer service number and spoke to someone on several occasions. The one time I call and had to leave a voice-mail, I was immediately sent a personalized email about the real status of my order. There is a customer service number. If you call, you'll talk to a person. How are these people talking about bad customer service if you've never talked to anyone??

The shipping is atrocious. I won't lie. Everywhere else is shipping within 10 business days. Max doesn't really have an excuse. I believe he knows this. Also, if you scroll down to shipping in the FAQ section, it does say 30 plus business days. I guess people neglected to take the time to read but whatever. While the shipping is really bad the products are top notch. You can leave a bad review without lying or slander. Thats a lawsuit waiting to happen.

All in all, the wait time is the WORST. No excuses there. The customer service is excellent. I have since placed another order with full understanding that it'll take forever and I'm fine with that.

Been waiting 2 months for my order and it still hasn’t even been processed let alone shipped. I love this companies products buts it’s not worth the terrible customer service and crappy processing/shipping time. So glad I didn’t spend hundreds this time meanwhile youtubers are still receiving their items🙄from in “PR”

If I could give them no stars I would. This is ridiculous, I wish I would have known about this site before I placed my order. I ordered $200+ of products and I still haven’t received anything. This owner and company is a joke. PLEASE DO NOT ORDER FROM THEM!!!!

Please save your money. I was so excited to purchase from this company. I ordered on July 8th not even the peak of the pandemic it was just beginning to slow down and it is now August 21 and I have not been updated on my order. I sent out an email on August 5th and got an automated message about the pandemic and how it’s making everything slow. Now although I do understand that the pandemic is making things slow I have received things from China faster than I have received these products and they’re based in the Us. Save you money please.

Been almost 2 months since I placed my order and still nothing. They don’t tell you until after payment that it takes up to 30 business days just to process and it’s been 30 for me and still nothing!!! They also stated no refunds and all sales final as they knew people would request a refund. I’m pretty sure not shipping items and not giving a refund is illegal and I’ll be looking into the matter. Do not buy from them!!! Young nails is a good company and worth a try as I went to them instead and got my order before this one.

It has been 2 months and I still have not received my order. I emailed asking for a status update. A week later and no response. This is the first time I have ordered from this company...and it will be my last!!!
This is NOT how you run a business. If I ran my businesses this way, I would NOT have them for long. If I provide bad or no customer service, I would have no business.
Max, get it together or your business will be no more.

Months to ship. Terrible customer service. Selling products he doesn’t have. Lies about it being made in the USA. Got my money back from my bank. Brand is so trashy from the branding to the website. Owner deletes all comments you make on their social media.

I ordered $100 worth of products May 3rd 2020 ans today is Aug 14th 2020 and my order still isn't processed!!!! They only have a generic email response and no customer service phone number or support. I am disgusted that Max is running his company this way and NOBODY SHOULD EVER WASTE THEIR MONEY HERE!!!! Max has blocked me on social media for calling him out and i wont stop. DONT WORRY THO, MY BANK GAVE ME MY MONEY BACK, BUT YOUR NOT OFF THE HOOK MAXXXXX! YOU PIECE OF COVID TRASH

They have the worst customer service! Blaming delays on Covid but Covid has nothing to do with placing an order and getting no response or update for 30 plus days. I have ordered and received several packages from their competitors in the 30 days I've been waiting on them to respond. AND refuse to refund you. This really sucks because their products are great. If I ever receive my package that will be the last time I ever shop with them.

I know, I know, the wait times... And I think the COVID is only an excuse, to be honest. There is something else going on - like the demand just overwhelming the current staff, moving to the new warehouse, hiring new employees, and, above all, adding just too many new products. Also the website... Why nobody has mentioned the website?? He has to get someone professional re-designing the website pronto. As in yesterday. The drop-down menus had become way too hard to use. Once you have to scroll through the drop-down menu, cut it. Group the products by length, shape, color, anything. Definitely have kits separate from just the tips. Same with the gel polishes color range. And don't even get me started on the photos. I have better photos of my nails taken with a phone. So excuse me while I tear my hair out every time I try to get what I need (well, want, really, LOL).

Now, with all of that being said, I do love his products. I buy a lot from ali, and I have not seen anything like 123 go. Some of them claim to be Apres X, so gel, but I just don't know. To me they are different. And yes, I do have Apres as well. What can I say, I am the type of a person who has to try everything. For gel nail tips to me the test is how well they shape when pinched. 123 go - you can resize them basically by just pinching, which will give you a more pronounced C-curve and a slightly smaller nail, and it will not go back to the original shape for long enough for you to get the nail placed and baked. Acrylic nail will bounce right back, and you have to size it by filing. They also smell (stink) totally different when you're filing them off. And yes, you can get the UV flashlight off ali, and it is the same product. Probably you can get same brushes, but I don't know enough about brushes to compare. However I recently got an order from ali, and for 10 products I ordered 1 (ONE) was correct. I am still disputing that, because the seller thinks it does not matter if he sends clear short square tips, or long coffin white tips. So that sort of thing happens all over the place. But I digress.

I placed my order June 2nd and I just got it on August 10th. NOT 30 days. NOT 60 days, even. But I read the reviews and decided to place an order regardless, and then read the reviews and decided to just not to bother with the complaints and take it easy. This is NOT what I usually do, but you have to pick your battles, and I had enough complaints going on as it was. Everything in order I received was correct, I love the sport length tips, they are actually long for me, but not ridiculously so, and the sizes are good as well. I wish I could just buy the replacement sizes, as with Apres, maybe some day. So right now I am pondering placing another order, just in time for the Thanksgiving. Then maybe in September one that would be a Christmas gift to myself. With that being said - I just do my own nails, this is not something I need to relay on for the clients. I would probably be pretty pissed as a business owner. Hard to plan business purchases with the shipping so delayed and unreliable.

Overall to me 123 go and related products are 5 star and I don't buy a lot of other stuff from them. Like his drill is tempting at 40K rmp, but not at $300 price point. The shipping is one star off. Maybe it should be 3 stars off, but I took it easy on this one, and decided not to get as aggravated as I always do . For the next order I will maybe look into Sezzle to see if I can delay payment for delayed shipping.

BUYERS BEWARE!!! More than 2 month wait for your order and bad customer service. No email updates on your order status. Also, no disclaimer at the time of checkout. By that I mean, customer’s should have the option of being notified of the 2+ month wait time and have the option to agree to wait and customer’s should also be informed that they can’t request a refund after order is placed.

I ordered 6/19/2020
53 days later and I still haven't received my items. I would contact customer support but they barely respond. This is a total THUNDERFUCK!!! I wish he would Stop emailing and promoting more stuff when you can fulfill the current orders.

Most items Max claims are "Made in USA" are actually China knock offs. Go on Aliexpress and you'll see identical products (except they don't have his logo on them) for a fraction of the cost that's Enailcoture are selling them for. I get it that he's entitles to make a profit and on sell products but don't tout them as being "made in USA" when clearly are not. LIAR LIAR LIAR!!!!!

I just like EVERYONE else placed my order back in May 2020. I still have let to receive ANYTHING but a generated email, claiming due to covid...blah blah blah orders will take 30 days. Yaaaah IT'S AUGUST 1ST!!! still nothing! Just the good old dame generated email. They updated it with, YAY we are back in the warehouse and fulfilling orders again... then it continues to say due to covid. They have time to update their website with new products they are offering... but cant seem to produce a personalized email letting you know where the F your stuff is or when you'll get it. They as well do not tell you that you cannot get a refund till AFTER you place your order. I searched thru the entire website BEFORE placing my order as I had heard a few complaints about them. But I also heard good things too. So since there was no major red flags which would give me serious concern at the time about placing an order, so I did. I then received a confirmation email receipt and on that email receipt it said NO REFUNDS AFTER March 15th.
I too have filed a complaint with the BBB of Arizona. I am thinking of contacting a lawyer and filing a class action lawsuit. 3 months later and still no product or money back. I spent over 98$ for my order!! No customer service, no number to contact, no way to get my money back, this company needs to have its license stripped, website shut down and criminal charges filed with the local court system for theft!

This company is horrible! DO NOT BUY FROM THEM! Placed an order June 1 still have not received any product. Emailed them got a canned answer. Emailed them again no answer. Just filed complaints with the BBB and FTC for fraud. Anyone who has had trouble with them should file complaints!! Very easy to do online. BUYER BEWARE!