The online process of changing our energy plan within Engie was quick, simple and seamless. We appreciate the offer to select a less expensive plan and be offered a wellcome credit as well. Very w... Voir plus
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Lisez les avis des autres
Unfortunately, we moved in during holidays period on 23rd Jan 26. All of your staffs would have enjoyed their holidays. You could have organized a Skeleton team to energize the new home movers. I woul... Voir plus
L'entreprise a répondu
While choosing the package on the website, the informations seemed to be confusing. Perhaps making them more layman tone. Those point forms are brief which were good, but it doesn't bring much clarity... Voir plus
L'entreprise a répondu
At this stage, it's an easy transaction. The promotion cashback is +++. However, the electricity rate is not quite competitive with OWO. It also would be good to offer better bundle rate to win mar... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
ENGIE is an energy retailer and one of the world's largest independent power producers, operating in 31 countries and a pioneer of the renewable energy transition. Our global ambition is to champion carbon-neutral energies and achieve an affordable, reliable net-zero energy system by 2045.
Coordonnées de contact
Australie
- engie.com.au
3,6
Moyen
2 k avis
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Did not fix my issue for my app login
13 avril 2026
By far the worst customer service…
By far the worst customer service experience I have ever had. They had me arrange for an independent plumber to come to the property which cost me $80 and then they told me that was incorrect advice. They passed me around from department to department. I spoke to ATCO and they said everyone that works for Engie is based in the Phillipenes and have no idea what they are doing and are by far the worst gas provider.
17 avril 2026
Avis spontané
Call center was deliberately unhelpful
Call center had no idea why I was calling despite being the ones to issue an email asking me to call them due to a supposed inability to take a meter read. The meters were all accessible and others nearby had been read. They couldnt work out if I had electricity and gas, or just electricity, and took over 15 minutes to confirm if the meter had been read. Is this a scam to base billing on their model of predicted usage rather than actual meter readings?
17 avril 2026
Avis spontané
They signed me up to the wrong address…
They signed me up to the wrong address and didn’t even get my name right. I’m left without power on a rural property and when there’s no power the pumps to the tanks don’t work so I have no water either. Signed up on 3 April and two weeks later I still don’t have power.
11 avril 2026
Easy to sign up
Easy to sign up. Time will tell if the transfer works well too.
Good rates for our needs.
14 avril 2026
Réponse : ENGIE
Hi Peter, thank you for sharing your feedback with us. I’m glad to hear that the process was easy and that the rates suit your needs. I understand that you’re waiting to see how smoothly the transfer works, and we’ll continue to support you accordingly.
If you ever need further assistance in the future, you can reach us through this link https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8:00 AM–7:00 PM (AEST). We’ll be happy to help. Cheers, AJ
The changeover to Engie was seamless
The changeover to Engie was seamless. Good communication throughout and no interruption to service. Happy so far.
31 décembre 2025
Avis spontané
Réponse : ENGIE
Hi Gary, thank you for sharing your experience with us. I’m glad to hear that the process was seamless, with clear communication and no interruption to your service. It’s wonderful to know you’re happy so far.
If you ever need further assistance in the future, you can reach us through this link https://engie.com.au/feedback-trustpilot or by calling us at 13 88 08, Monday to Friday, 8:00 AM–7:00 PM (AEST). We'll be glad to assist you. Cheers, AJ
Réponse : ENGIE
Hi Chu, thank you for sharing your experience. I'm delighted to hear that the switch to our company was smooth. Making transitions easy and hassle‑free is something we strive for, and it’s great to know this was reflected in your journey. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Aeriel.
Straightforward
13 avril 2026
Réponse : ENGIE
Hi Hazel, thank you for sharing your feedback. I'm pleased to hear that you found the process straightforward. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Aeriel.
Réponse : ENGIE
Hi Usman, I'm sorry to hear about your experience and would like to look into this matter further. To help us investigate what caused the delay, please contact us through https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST). Please ask for our Customer Advocacy Team, and we’ll do our best to ensure your concerns are addressed. Regards, Aeriel.
Easy to complete online
13 avril 2026
Réponse : ENGIE
Hi Douglas, thank you for your positive feedback. I'm to hear it was easy to complete online! Thanks for sharing your feedback. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Aeriel.
Easy transfer
7 avril 2026
Réponse : ENGIE
Hi Clayton, thank you for sharing your kind words. I’m glad to hear the transfer process felt easy for you. We always aim to make transitions as smooth and straightforward as possible, so it’s great to know that came across in your experience. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Aeriel.
Awesome my friends recommend you to me…
Awesome my friends recommend you to me because of your service
7 avril 2026
Réponse : ENGIE
Hi Jim, thank you for your feedback. I'm genuinely thrilled to know that your friends recommended us and that you’ve had such a positive experience with our service. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Cheers, Aeriel.
Genuinely the worst experience i have…
Genuinely the worst experience i have had with any form of service, i have spent hours and hours to resolve issues, i have been lied to by operators, most recent lie was i requested my email be removed as it had been hacked and correspondence be via mobile, the operator said email was removed then immediately afterward i receive an email from engie.
There are too many many issues i have faced to write them all not just service issues i had multiple billing issues
I encourage everyone not to go through engie
8 avril 2026
Avis spontané
Réponse : ENGIE
Hi Sam, thank you for sharing your experience with us. I’m sorry to hear about the difficulties you’ve faced and the frustration this has caused. What you’ve described is not the level of service we aim to provide. I’d like to make sure your concerns are properly addressed. Please reach out to us through https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST). Please ask for our Customer Advocacy Team, and we’ll do our best to ensure your concerns are addressed. Thanks, Aeriel.
Réponse : ENGIE
Hi Muhammad, thank you for your feedback, I'm glad to hear the sign‑up was quick and easy for you. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Cheers, Aeriel.
It was very quick and easy to sign up 😀
9 avril 2026
Réponse : ENGIE
Hi Jodie, thank you for sharing your experience with us. I’m glad to hear that the sign‑up process was quick and easy for you, it’s exactly what we aim for. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Aeriel.
Réponse : ENGIE
Hi Marie, thank you for sharing your feedback. I'm glad to hear you found the process quick and efficient. If you ever have any concerns or need further assistance in the future, please don’t hesitate to reach out through our support link, https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8:00 AM–7:00 PM (AEST). We’ll be happy to assist you further. Cheers, AJ
My bill was astronomical
My bill was astronomical.
When I queried it, the company said that!I changed my plan to peak rather than off-peak.
Who in their right mind would do that?
They are un helpful and rude.
I had to go to the ombudsman.
1 février 2026
Avis spontané
Réponse : ENGIE
Hi Kathy, I’m sorry to hear about your experience and the frustration this has caused. I’d really like to look into your concern further and help address it. Please reach out to us through our support link https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8:00 AM–7:00 PM (AEST), and ask for our Customer Advocacy Team. We’ll be glad to assist you directly and work with you on this matter. Thanks, AJ
Signed me up and piss me off after
Signed me up and piss me off after, such a westing my time to sign up then refuse me after my electricity have switch off to them. not recomment.
25 mars 2026
Avis spontané
Réponse : ENGIE
Hi Kong, I’m sorry to hear about your experience and the frustration it caused. I understand how upsetting it must have been to feel that your time was wasted. We’d like the opportunity to look into this further and assist you properly.
You can reach us through our support link https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8:00 AM–7:00 PM (AEST), and ask for our Customer Advocacy Team. We'll be glad to review your concern in detail and help work toward a resolution. Thanks, AJ
such an easy online experience
7 avril 2026
Réponse : ENGIE
Hi Valerie, thank you for sharing your feedback, I'm delighted to hear that you found the online experience easy. If you ever have any concerns or need further assistance in the future, you can reach us through our support link https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8:00 AM–7:00 PM (AEST). We’ll be glad to help. Cheers, AJ
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