Enterprise Türkiye Avis 

The worst experience travelling of my life. We had an accident with an all risk insurance. The chief of the company insulted us and told that we must pay 1000 dollars. There was a lot of tensión and we had to call the police. Dont book with this company. Its a shame.

Dishonest and pushy counter service trying to sell extra insurance. Was given automatic car when I had booked a manual 3 weeks in advance. Then discovered car 34-FFK-354 had defective front tyres, tread was peeling and bald on the inside edges. I was charge for fuel after return even through the tank had more in than when I collected the car. SO THEY HAVE STOLEN MONEY FROM ME.
DO NOT RENT FROM ENTERPRISE RENTAL CAR.

Nie wieder Enterprise Türkei!

Wegen dem Namen Enterprise habe ich ein Fahrzeug in der Türkei von Enterprise gemietet! Nie Wieder! Schade für die Marke Enterprise.

- obwohl ich explizit ein Diesel Fahrzeug bestellt und dafür mehr gezahlt habe, habe ich ein Benziner bekommen! Ausrede war Sie können Enterprise Deutschland und Enterprise Türkei nicht vergleichen! Wir haben anderen AGB s. Umsonst mehr Geld bezahlt.
- Fahrzeug war extrem dreckig
- Nach der Beschreibung soll eine Filiale am Flughafen Izmir AuslandTerminal geben. Ist aber nicht der Fall. Man muss ca.10 Minuten zum InlandTerminal laufen. Im InlandTerminal ist die einzige Filiale. Gleiches Problem auch bei der Abgabe.

I had booked a car (Hyundai Mid size SUV) via Expedia but when I got to the airport counter I was told there is no car available! The guy at the counter could not speak English so any talks we had were via google translate which was VERY fustrating for an international brand such as this. He then told me he can give me a BMW 5 series but I have to pay £1000 more to obtain this car. I argued that they need to give me a car as it was pre-booked. He then told me the car I hired was not returned and if I waited 1 hour the car will be back and I can have it. He then spend 20 mins on the phone and came back and said I can have a BMW X1 for £300 more. As I was wasting valuable holiday time with my family I decided to take the BMW X1 as he told me its ready. When we went to collect the car the BMW X1 was not ready and we had to wait another 30 mins in the blistering heat for that car to come out to the front for collection. The car park was full of numerous other cars similar to the Hyundai I had booked (Mazda, Nissan, Kia and VW cars were in abundance!). All in all they are a bunch of liars as they will try to upsell at any cost even if the cars are available. OH be warned - if you arrive at the international terminal there is no car pick up here! You will need to walk 15 mins with all your luggage via public roads in the heat/cold to the domestic terminal, then pass entry security where all bags are checked for all passengers - then check in to the car rental company counter - and then walk another 10 mins to the car collection area. The entire experience is pretty ridiculous!

I recently had an underwhelming experience with Enterprise Rent-A-Car at Bodrum Milas Airport when I rented a high-end SUV, specifically a Jeep Compass. While I was excited about driving such a well-regarded vehicle, my experience quickly turned sour due to persistent issues with the car.

From the moment I drove off the lot, the Jeep Compass continually displayed warnings of a hand brake failure. Concerned for my safety, I immediately contacted both the rental office and their customer service. To my dismay, both parties assured me there was nothing wrong with the vehicle. They claimed to have checked the car thoroughly and found no errors.

Despite my repeated concerns, Enterprise continued to rent this problematic vehicle to other customers. It was clear that the company prioritized keeping the car on the road over addressing a potentially serious issue.

While I understand that mechanical problems can arise unexpectedly, the dismissive attitude of the staff and their unwillingness to provide a replacement or a proper solution was highly disappointing. I expected better accountability and customer care from such a reputed rental company.

In summary, my experience with Enterprise Rent-A-Car at Bodrum Milas Airport was far from satisfactory. If you plan to rent a high-end vehicle from them, I would recommend ensuring that the car is thoroughly checked and in perfect working condition before you drive off the lot.

I rented a car with the company at Nevsehir airport.
Reading the values and quality on the website I expected a vehicle worthy of what you say and above all RELIABLE!

Arriving at the airport car park, an employee from the local office offered me a C4 Elysee almost as if it was an upgrade on the size of car I had chosen.
In reality I did not need an upgrade, but I did need a reliable vehicle with which to travel around Turkey for about 2000km.

The C4 Elysee vehicle I was given was old, dirty and had no requirements for hire.
Here are the details:
- The car had 90,000km and was about 5,000km out of service (photo attached). A car with an expired service is not a reliable vehicle because it has not had any technical checks on the engine, brakes and the rest of the mechanics;
- The headlights were dull, yellowed and did not emit a straight light at night;
- The brakes were very noisy and after some stresses they struggled to stop the vehicle;
- It had marks on the bodywork everywhere, so much so that it put the employee who did the check on the return in serious difficulty;
- The interior seats, as well as being dirty, had their upholstery torn out. Such that they did not guarantee a correct driving position;
- The tyres differed from each other.

I asked for another vehicle but it was the only one available. Since I had to go on a planned trip, I had to adapt and take the risk myself.

I wrote to the customer service via e-mail and via Facebook, they tell me that they have passed the file on to upper management but it is all lies.
After repeated reminders, 4 months after the report, I have not received an e-mail.

DO NOT RENT A CAR WITH THIS COMPANY.
YOU RISK BEING STRANDED ON THE ROAD NOT TO SAY WORSE!!!