Promised refund but never delivered
Bryan from their support team offered a 90% refund after I pointed out to them that their refund policy/cooling-off period was not readily available to me upon purchase. I had not used their course at all. It's now been 4 weeks after agreeing to their refund offer and I have not received my refund, nor any other communication from them. This is a clear breach to a previously agreed resolution. I will be reporting them to the relevant consumer protection agencies as this is inappropriate conduct.
Réponse de entryeducation.edu.au
Hi Jimmy,
Thanks for your review and for providing your feedback. I’d like to clarify the situation for transparency.
A 90% refund was approved for you as a gesture of goodwill, which remains in place. However, due to the dispute which was submitted to the payment institution for the full amount, this has placed the funds under review with your bank and prevented us from processing the refund directly while the dispute is active.
We have followed the banks process on multiple occasions and are currently awaiting their outcome. This is outside of our control. As soon as the funds are released, the refund will be finalised immediately. Alternatively, if the dispute is withdrawn on your end, we can process the refund without further delay. Approved refunds are not withheld on our end.
We’re more than happy to resolve this with you directly and encourage you to get in touch so we can bring this to a close as quickly as possible.
