Very disappointing customer service…
Very disappointing customer service from EOS Footwear.
I purchased a pair of Kailan shoes on 25 February 2026. After only a few months of wearing them a couple of times a week, the sole on one shoe split almost halfway through.
I first contacted EOS Footwear on 29 May 2026 and have followed up repeatedly since then. Despite this, I have not received any meaningful response or resolution.
For a product that failed so soon after purchase, I expected the matter to be handled promptly and professionally. Instead, I have been left chasing the company for months with no clear outcome.
I would not purchase from EOS Footwear again based on both the product quality and the lack of after-sales support.







