Bought 1 Key for Windows 11 Pro, didn‘t work so I reported it to the support. Received another key after 6 hours of waiting and sending many pics just for the new key to also not work. Wanted my mon... Voir plus
L'entreprise a répondu
EpicKeys.ro - Licente Software
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I purchased a Microsoft Office Home and Business 2019 license for PC on Black Friday and received it for MAC. I tried to resolve it with them, they didn't want to change the license at all - in fact,... Voir plus
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O echipa de nota 10,coletu a ajuns repede,foart bine explicat tot pe intalesu tuturor.Inca nu am intalnit asa ceva in romania foarte multumit nu mia venit sa cred desi la inceput am avut retineri.Apel... Voir plus
What I like best about Epickeys.ro is their commitment to providing genuine and authentic software. As an avid user, it was crucial for me to have a legitimate Windows system that not only optimizes m... Voir plus
Les gens ont aussi consulté
Bought Key for Windows 11 Pro didn‘t work
Bought 1 Key for Windows 11 Pro, didn‘t work so I reported it to the support. Received another key after 6 hours of waiting and sending many pics just for the new key to also not work. Wanted my money back, didn‘t get it after writing complains and sending pictures to proof it.
Please stay away from them and save much time and headache
7 janvier 2026
Avis spontané
Réponse de EpicKeys.ro - Licente Software
Hello,
We have carefully reviewed your message, but at this moment we cannot identify any recent support case matching the situation you describe.
We take all customer issues seriously and we always resolve valid cases through our official support system. To allow us to properly investigate, please provide additional details, including:
Your ticket ID number
Order ID or email address used for the purchase
The exact date of the order
Without a valid ticket ID and verifiable order details, we are unable to locate this case in our system.
Please contact our support team again through the official support channel so we can review the situation objectively and assist you accordingly. Public accusations without identifiable data do not help resolve issues and may be misleading.
We remain open to investigating any legitimate request.
Kind regards,
Epickeys Support Team
I purchased a Microsoft Office Home and…
I purchased a Microsoft Office Home and Business 2019 license for PC on Black Friday and received it for MAC. I tried to resolve it with them, they didn't want to change the license at all - in fact, they offered me in exchange (as a "solution") a recycled Office license purchased at a price 10 times lower on G2A.
I repeat, on the eMag website it is not mentioned that it is only for MAC nor on the invoice. The order number on eMag is 463668064. ANPC complaint follows.
16 décembre 2025
Avis spontané
Réponse de EpicKeys.ro - Licente Software
We have explained multiple times, in writing, that the product you purchased is intended for Mac, as Microsoft Office Home & Business 2019 for PC is no longer compatible with current Windows versions, being an outdated product. This limitation is imposed by Microsoft, not by us.
Despite this, and without any obligation to do so, we offered you a superior product, Microsoft Office Professional Plus 2021, as a replacement, at no additional cost. This product has a higher market value and broader functionality than the one originally purchased.
Unfortunately, after several email exchanges, you did not show any interest in resolving the situation amicably. Instead, you repeatedly rejected any proposed solution and focused solely on escalating the situation and damaging our company’s reputation.
For clarity:
• The product details were explained to you multiple times by our support team.
• The license offered as replacement was new, legitimate, and superior, not “recycled”, and fully functional.
• We acted in good faith and went beyond our legal obligations to help you.
Even at this stage, although the issue is not caused by us, we remain willing to replace your product with a superior version, as previously proposed, in order to close this matter professionally.
We have fully documented the entire correspondence and will provide it to the relevant authorities if needed.
Our goal has always been to resolve the issue fairly, not to create conflict.
Kind regards,
Anastasia
Great product with fast delivery!
30 mars 2025
Epicks products works well something’s…
Epicks products works well something’s wuestions was resolve instant .
1 mars 2025
Licence was awarded valid for 1PC…
Licence was awarded valid for 1PC instead was only for mobile
13 février 2025
Réponse de EpicKeys.ro - Licente Software
Dear Customer,
We appreciate your feedback and would like to clarify an important detail. You purchased 39 license codes specifically for mobile devices and successfully activated all of them via Bitdefender Cloud. It appears there was a misunderstanding regarding their compatibility with PC devices.
While we understand your frustration, we believe that a 1-star review based on an assumption rather than the actual product functionality may not accurately reflect the service provided. If there’s anything we can do to assist or clarify further, we’d be happy to help.
Best regards,
Taylor
Smooth delivery & good suppkrt
First license key did not work, raised a ticket to which they replied in ~ 24h - ok, for weekend days. Problem solved!
15 février 2025
Buying a key was an easy process
Buying a key was an easy process, the differences between the different versions were very clear. The key worked with no problems, a good experience overall.
9 février 2024
O echipa de nota 10,coletu a ajuns…
O echipa de nota 10,coletu a ajuns repede,foart bine explicat tot pe intalesu tuturor.Inca nu am intalnit asa ceva in romania foarte multumit nu mia venit sa cred desi la inceput am avut retineri.Apelati cu incredere.
6 février 2024
Super suport
Super suport, produse de nota 10, activate imediat dupa livrare, customer support 10+! Recomand cu multa caldura
26 janvier 2024
I bought a windows 11 pro license works…
I bought a windows 11 pro license works perfectly and the delivery was on point.
23 décembre 2023
prompt fast secure
24 novembre 2023
It didn't take 24 hours to deliver
It didn't take 24 hours to deliver. Maximum support in choosing the right product for me. Thank you and congratulations.
3 octobre 2023
Am comandat cu o oarecare retinere dar…
Am comandat cu o oarecare retinere dar a functionat perfect, fara nici o problema, fara erori la instalare de nici un fel. Recomand!
16 juillet 2023
What I like best about Epickeys.ro is…
What I like best about Epickeys.ro is their commitment to providing genuine and authentic software. As an avid user, it was crucial for me to have a legitimate Windows system that not only optimizes my device's performance but also offers regular updates and support from Microsoft. Epickeys.ro delivered on all fronts, ensuring that I have access to all the latest features and security patches.
16 juillet 2023
Avis spontané
Sunt multumit de produs
Sunt multumit de produs. La inceput am intampinat cateva probleme cu instalarea dar am reusit sa sun la distribuitor si imediat m-a indrumat cum sa rezolv problema.👍
14 juillet 2023
From the moment I purchased Office…
From the moment I purchased Office through Epickeys, the process was seamless. The website was user-friendly, and the checkout process was quick and hassle-free. Within minutes, I received the product key and instructions on how to download and install Office, making the whole experience incredibly efficient.
13 juillet 2023
Outstanding Experience
Outstanding Experience, Superb Customer Support, even tho i'm not a technical person, all i had to do was give remote access via Anydesk, inside 25 minutes, my computer was fully licensed, Thank you very much!
4 juillet 2023
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