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À propos de l'entreprise

  1. Bijouterie
  2. Joaillier
  3. Fabricant de bijoux

Écrit par l'entreprise

EPI Jewelry offers beautifully crafted, affordable moissanite jewelry designed to bring sparkle to every occasion. Each piece is created with a focus on sustainability and quality, offering a brilliant alternative to traditional gemstones. EPI Jewelry believes that stunning, high-quality jewelry should be accessible to everyone, combining style, durability, and eco-consciousness in every piece.


Coordonnées de contact

4,0

Bien

TrustScore 4 sur 5

10 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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Noté 5 sur 5 étoiles

Beautiful 3 carat Oval Moissanite

I bought the 3 carat Oval Moissanite with hidden halo as a travel ring (to keep my diamond safely at home), and I’d have to say, it is quite a beautiful piece! I was looking at several sites to where to buy from, as I had bought a stacked set that I wanted to use with my original wedding bands (white gold, eternity ring with princess cut diamonds), but when it got to me, you can tell the silver from the white gold and they did not look good together, so was very disappointed with my purchase. When I read what gold vermeil was and that it closely resembles white gold, I had to go with Epi Jewelry and I’m so happy I did! It matches nicely with my wedding bands, as if they came together! The moissanite does shine nicely, but maybe one thing I would change is the size of the stone. I may have gone with a slightly smaller stone (maybe 2/2.5 Carat) as 3 is quite large and may appear more like fashion jewelry. Happy with my purchase price point that I got 2 moissanite rings - my other a yellow gold band with round solitaire- when I want to switch out my metals based on what I’m wearing! Would buy from Epi again!

25 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

Beautiful ring

Beautiful ring! I got the 3 Carat Emerald Cut Moissanite Solitaire Ring and it is so gorgeous!! Definitely worth the money and it’s really good quality!

25 novembre 2025
Avis spontané
Noté 1 sur 5 étoiles

⭐ Review

⭐ Review — Terrible Quality, Refund Denied, and Zero Accountability

I received my engagement ring in April, and the quality has been shockingly bad. The band has already cracked, and the gold color didn’t fade or tarnish — it literally disappeared in several areas. That should NEVER happen to a ring that’s only a few months old.

When I contacted the company, instead of standing behind their product, they asked me to return the ring for a replacement. My ring has an engraving, so simply swapping it out doesn’t fix the real problem: the quality of the ring itself is defective. A replacement doesn’t guarantee this won’t happen again, and it also means losing the engraved ring that holds sentimental value.

I asked for my money back because the product was clearly not made to last, and they denied my request. The combination of poor craftsmanship and unhelpful customer service is extremely disappointing.

I would strongly warn anyone considering this company: if something goes wrong, don’t expect them to take true responsibility. I regret this purchase and the stress it has caused.

14 novembre 2025
Avis spontané
Logo de EPI Jewelry

Réponse : EPI Jewelry

Hi,
First and foremost, we want to sincerely apologize for the terrible experience you’ve had with your engagement ring—this is never the quality or service we stand for, and we’re truly heartbroken that your ring has cracked and the gold finish has deteriorated after only a few months. Losing the sentimental value of an engraved engagement ring is devastating, and we completely understand your frustration with our initial response.
Your trust in our brand meant everything when you chose this ring for such a special moment, and we failed you. We take full accountability for the craftsmanship issues you’ve faced, and we’re committed to making this right—no excuses.
To expedite a resolution tailored to your needs (whether that’s a full refund, a replacement with enhanced quality, or repairing your engraved ring), could you please share your order number or the email associated with your purchase? This will allow us to locate your order immediately and prioritize your case with our senior customer care team.
We know words alone can’t undo the stress this has caused, but we’re dedicated to earning back your trust through action. Please expect a follow-up from us within 24 hours of receiving your order details—we’re here to listen, address your concerns, and ensure you’re fully satisfied with the outcome.
Thank you for bringing this to our attention; it’s only through honest feedback that we can improve. We’re truly sorry for the disappointment, and we’re ready to make this right for you.
Please contact us at service@epijewelry.com
Warm regards,

Noté 5 sur 5 étoiles

Subtle, Elegant

Purchased the baguette eternity ring for my birthday and it’s everything I hoped for. Will definitely be a repeat customer.

24 février 2025
Noté 4 sur 5 étoiles

Beautiful Pendant

The moissanite pendant necklace I ordered is beautiful, but the chain was a little thinner than I expected. Other than that, it's a great purchase. Arrived in 7 days.

27 février 2025
Noté 5 sur 5 étoiles

My Everyday Earrings!

Honestly, I didn’t expect to love these earrings this much! Lightweight, shine beautifully, and perfect for everyday wear. Already planning my next order.

21 février 2025
Noté 5 sur 5 étoiles

Even Better Than Expected!

I ordered a 1.5ct oval moissanite ring, and it is absolutely stunning! It arrived in just 2 weeks, earlier than expected. The packaging was beautiful, and their customer service was super responsive when I had a sizing question. EPI, you’ve got a fan for life!

5 mars 2025
Noté 5 sur 5 étoiles

My happiest purchase this year.

I had my wedding band custom made by EPI Jewelry, and it's exactly as I imagined. Their customer support was so helpful and responsive. Fast delivery and beautiful craftsmanship too. So excited to wear it on my wedding!

21 février 2025

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