Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
E-Scooter Hut is your one-stop destination for premium electric scooters, parts and accessories. Based in the UK, we're passionate about sustainable urban mobility and helping people get around smarter, faster, and cleaner. Join the movement and ride the future with us.
Royaume-Uni
3,6
9 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Seems like a good and genuine product but my package got lost by the delivery company but I must say the customer service was brilliant I have never expected this good service ever offered me a replacement or a refund 10/10 will be shopping here again.
Never showed when delivery was arriving and brake sensor was faulty so I had to change myself
Réponse de E-Scooter Hut
Hi,
Thank you for your feedback — we’re really sorry to hear about your experience.
We apologise for the lack of delivery updates, as we understand how important it is to know when your order will arrive. We’re also sorry to hear about the issue with the brake sensor, as items should arrive in full working condition.
If you haven’t already, please reach out to our support team with your order details so we can look into this further and make things right for you.
Kind regards,
The Team at E-Scooter Hut
Amazing customer service and responds really fast to any question, highly recommend buying from here if you have or want an electric scooter.
Réponse de E-Scooter Hut
Hi,
Thank you for your feedback. We're sorry to hear that your experience wasn't as smooth as expected.
Regarding the tracking and delivery time, there were some delays recently due to the bank holiday period, which can sometimes affect courier collections and transit times. While we always aim for deliveries to arrive as quickly as possible, external courier delays during these periods can occasionally extend delivery times slightly.
We completely understand how important clear tracking and timely delivery are, and we appreciate you bringing this to our attention. If there's anything further we can help with regarding your order, please feel free to reach out to our support team and we’ll be happy to assist.
Thank you for your patience and for taking the time to leave a review.
Customer support doesnt respond and they take your money and ship your orders to diffrent cities to avoid giving the money back. Do not buy from these guys, unless you want to loose your money ofcourse!
Réponse de E-Scooter Hut
We’re sorry to hear about your experience and truly regret any frustration this situation has caused. That is certainly not the level of service we aim to provide.
Please be assured that we do not ship orders to incorrect cities intentionally, nor do we withhold refunds unfairly. If there has been an error with your order or delivery address, we would like the opportunity to review and resolve it as quickly as possible.
Our support team responds to all inquiries in the order they are received, and during busy periods there may be slight delays. However, we are committed to making this right. Please contact us directly at escooterhut.co.uk@gmail.com with your order number so we can investigate and assist you promptly.
We appreciate your feedback and the opportunity to address your concerns.
I received the correct product in a short time! Thank you for that…
Customer service was really helpful and gave me the exact information I needed. Highly recommended
Réponse de E-Scooter Hut
We appreciate the feedback!
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.
