Hi Jason,
Thank you for your feedback, and sorry to hear about your experience.
At the time of your message, we were experiencing temporary technical issues with our newly introduced chat system, which unfortunately affected our response availability.
As soon as we were able to review your case, we processed a full refund as requested, along with a voucher as a goodwill gesture.
Our checks also indicated that the eSIM was disabled shortly after installation, which is outside of our control, though we completely understand how frustrating this situation must have been.
We always aim to provide a smooth experience and support our customers as best as possible, and we’re sorry this was not reflected in your case.
If you feel your issue was resolved, we would truly appreciate you reconsidering your rating.
Take care and our team is always here if you need any further assistance,
The eSIMPhoney Support Team