eSkinStore Avis 

I just read the reviews, I am experiencing all of the above, I ordered 3 items 456$ wich all of them are not in stock.. I tried to call about 10 times, no answer, emailed 4 times, the only answer I got was the items that I ordered were not in stocks 🤦‍♀️
I wished I would have read the reviews before ordering…… please do not order from this site, don’t waste your time, money ….. just a big racket

First time ordering, awful experience. The virtual listing doesn’t tell you when an item is out of stock. So here I am waiting for supplements I really need because I have a medical condition and they really make a difference for me. I reached out to customer service to get an update on delivery and they said they couldn’t say on a date. Currently asking for a full refund and my chat keeps getting dropped.

Do not buy on this website. I have made my order and have not received the parcel. The local post office confirmed that it was lost and sent me the confirmation email about it. 1 month passed by and tones of emails sent to customer service and no solution provided. They simply ignore me or reply with an answer which does not make any sense. Well, next time I will search for reviews before making any other purchase online….

I am really disappointed. Your website showed an item that is different from what I received. Even if it is a new version of what I expected, I explained that the shade is actually very different. When you authorize the return, you’re making me pay for shipping AND for a restocking fee.

I will not order from your store again.

none of their items are in stock, i waited over a week and the serum never arrived. I had to reach out to them to find out that it was not in stock. Dont put it on your website then, wasting people's time.

Do not buy from this store. Here is what I experienced: I ordered on eskin store on the 10th of Oktober, to be informed after ordering that they have to restock all the items. Finally on October 24th they were shipped, to not arrive. It took 4 times contacting eskin customer service to tell them that somethimg went wrong according to what the tracking was showing. It was supposed to go to europe but instead shipped around the US never leaving the states. Customer service wasn´t helpful just sending again the tracking number which wasn´t the point. It took a long time on the help desk to get any sensible response that did not sound like an excuse or diversion from the situation. Finally I decided to file a complaint via Paypal. That got things moving and finally I got a refund on October 25th. And it took a lot time and effort. It seems it is not a well run business at all, no stock of products, maybe dropshipping, not reliable with customer support or shipping, tries to avoid taxes by declaring goods as gifts when shipped abroad saying that on the website. at a certain point I wasnt even sure if I would get refunded and the parcel shipping through the US and ending up at the same address as the company in a locker facility. Spare yourself the hazzle and buy somewhere where you actually get what you want in a timely and reliable fashion.

Very disapointed aswell !!!
i should had read all the others advises ...
i order from Portugal some skin vitamins , that were suppose to come from Nederland , they promissed that they delivery in 5 days ...now is stucked in customs since 3 weeks until i pay the taxes that are more then the product cost ... i m still waiting for a refund because i will not accept false informations !

Very bad experience – Don't buy from them if you're international!

I had a terrible experience ordering from this company as an international customer. Their website clearly states they will lower the amount on the invoice to help avoid customs fees, but this turned out to be completely false. Not only did I still have to pay customs, but the customs price was €65 higher than the actual cost of the product!

I emailed their customer service twice and received no response. When I finally managed to get through on chat, they admitted they try to mark packages as gifts – but that’s not what they promise on their website. I explained that I'd end up paying €50-100 extra in customs fees, and their response was simply, "I understand, is there anything else we can help with?"

To make things worse, they didn’t ship my order until 6 days after I placed it, and now, 30 days later, it still hasn’t arrived. Avoid them if you’re buying internationally!

Pfff, such a bad experience with everything here.
I bought an LED mask and after a week of not receiving any updates from their side I reached out and turns out they don't have it on stock. The product was still available on the site and no signs of Out of Stock were there.
Few more days go by and I reach out again to the client service team and ask for a refund. They were "sorry that I felt that way" with everything they caused.
Bad bad bad.

I ordered from Europe at eskinstore.ca and it went well. You have to be patient, but I knew that from reading other reviews. It took 4 weeks to get my order, but I expected that, so that is fine. I asked for an update in between and I received an email which showed exactly which products they were waiting for while collecting my order. Only thing that I didn’t realise is that you have to pay in The Netherlands “inklaringskosten bij de douane”, which means I had to pay the difference in tax (Canada has 13% tax and The Netherlands has 21%), so I paid 8% extra tax and administration cost (12 euro) to import. Overall this was still a good deal for me, by placing a large order I did save a lot. I was a bit nervous waiting so long and having paid a lot. But I paid by credit card to secure the delivery. I will definitely order again in the future. You just need to know what to expect (takes a few weeks).

I have a order that as done almost 3 weeks ago, haven't received it, they don't answer my emails asking for a refund and they don't answer calls either. Very frustrated.

Don’t buy products with this company . Been waiting a very long time now , have asked where my products are , no answer.

They are SUPER-slow in processing orders. Turtle speed!

Ordered 3 bottles of Deborah Lippmann nail polish. Two came in a box, and the third was unboxed.

They told me to send an email and my response was they checked and in the future the product will be sent without a box.

I've ordered this product in the past and it has always come boxed. I told them I was going to give them a poor review and they said they didn't care.

Pricing for the two items that I bought was good, better than anywhere else I could find, however, this store is a dropseller. This means they don't have many of the products they sell for sale in their store. They are a middle man who sells products directly from suppliers. This is perfectly fine and legal and the products should be of the desired quality and authenticity, but shipping can take an extra long time. It took me about 3 weeks to get the products I ordered. If you're in a time crunch I would take this into consideration before making a purchase. However, you can save some money, so if you don't mind waiting a while for your product to reach you than it's not a problem. I've verified that my charge was the correct amount and the charge was not ran until the product shipped. All in all, the store seems reputable and the webpage is user friendly enough and responses professional, but not personal. They do not come out and say that they are a dropshipper or really indicate when you may receive your product. This was frustrating, but ultimately I did receive exactly what I ordered without any sketchy charges or issues.

I read eSkin Store's description of an item I purchased; when I received it, it was way too dark. The description stated it was "Universal"... It's not! They declined to have me return it and I'm out the money I spent. I will never do business with them ever again!

Please beware of this shady company
They have asked me to send my cvv credit card to them and its so dodgy
Ive purchased from many sites like amazon and also nordstorm as well as saks and netaporter also shopbop none of them asking this kind of scam “verification”

Ive chat with the livechat and the answer is the same

This is their email :
Thank you for your order 10157510.

This order may only be shipped to the billing address. Please confirm shipping to the billing address by replying to this email.

Otherwise please follow the below instructions:

We have been unable to confirm your Billing and / or your Shipping information.

In order to process your order further, we require a verification of your billing and payment information.
Please note this is to ensure the Billing and Shipping information are correct and valid before we can ship your order.

1- Copy of both front and back of your credit card,
2- Copy of both front and back of your ID,

And this is the answer : i can assure that the information that you will send us is secured. We also do not keep card information on our files after the charge is made

Like seriously how they assure ?? Its not encrypted !!!
Scam scam scam