Esky Avis 

Huijari firma kierttäkää kaukaa.
Livattiin vaihtaa lipun matkustuspäiviä ja kävin tyhjänpäiväistä kirjeenvaihtoa koko päivän ko. asiaan liittyen. Asia ei hoitunut. Soitin netissä ”metsästämääni” numeroon…
ei vastattu.
Scyscanneri tarjosi tämaän luokattoman yritelmän palveluja. SCAM!!!!

this forum seems to be the only channel through which esky hin gets connected. Please let us know now that we have 2 bookings but esky 's website when you log in does not show either, the money is good. Now the situation is that we don’t want either reservation but our money back. Last there was a message that you log in and manage your account and flights, I logged in so there are no flight bookings in the account that you would manage. Can't you now say if those flights are no longer booked and if not, return the money.

eSky has the worst customer care…

eSky has the worst customer care possible
After having booked a ticket for a Qatar Airways flight with eSky, and buying a cancellation insurance, we had to cancel the flight due to medical reasons. After a horrible time with numerous mails and complaints eSky never refunded the ticket, eventhough we were entitled to full refund with the insurance. eSky is refusing any kind of help. Don’t trust them with anything and never buy tickets with them. They are thiefs

Generally it seems there's lot of incompetence in the company what comes to laws and regulations within the field they're working in. I had flight tickets bought via ESky already January 2020 and then due to COVID19 the flights were cancelled by the airline and informed to me via ESky. I chose the reimbursement from the offered options and for some reason the return sum was lower than the original sum I paid for the tickets.

Then when starting to sort out this I got this reference to transfer fees and terms and conditions, that these are non-refundable items. I was a bit surprised because I never had even received a proper receipt which would indicate clearly the composition of the bill.

First of all when you make a purchase with company as a consumer, you're protected by laws and regulations and in this case EC2004/261 which handles air travel cancellations. Also generally from legal point of view the responsibilities are between the contract parties, i.e. the consumer and the travel agency. So the references to third party like "due to policy of airliner this and that" are not generally valid, because the contract is between the agency and the consumer. That said, there's lots of responsibilities as well for the airline, and certain things may directly targeted. And also taking into account the circumstances (COVID19), the agencies have to rely quite a lot to the airline.

Then back to the EC2004/261. When trip organizer cancels the trip, Article 8 defines one of the option as reimbursement at full cost containing all the fees and taxes. So if you choose the option to receive the money back the whole amount needs to be paid. This cannot be altered or omitted by any terms and conditions, which don't even have this kind of specific case defined, only the term non-refundable item (and transaction fees and additional services as such). In theory, if such conditions would be even applied, are the cases when the customer would make the cancellation, not the case when the service is cancelled by some other reasons.

This seems to still be difficult to understand that firstly the contract is made with the travel agency and only secondly with the airline and the regulation rules cannot be shifted/altered by the travel agency to outsource the risk totally. They're part of the chain as well, bound by the regulations.

Hopefully people will continue requesting the full amount of refund which they're are entitled to in similar cases.

Worst company ever. They will not refund my ticket that was purchesed to travel inside the US even if I explained it was a connecting fligh since I was coming from Finland and I am unable to get there since the borders are closed.