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Essence Home is an on-line home decor shop dedicated to offering a carefully selected portfolio of products that inspire happiness, comfort and quality with the addition of lending our shop as a platform for independent makers, crafters and artists. We are grounded in a commitment to sustainability, focussing on the use of eco-friendly materials and packaging. We love the Scandi vibe, which traditionally is a blank canvas and that coupled with our colourful products, allows you to add that 'pop of colour' for an 'all year round' colourful theme within your home. We are a mother and daughter duo with a passion for creativity and colour which we believe brings joy and makes us feel alive especially in the dark, winter months and that's why we are excited to share our collection with you.
Royaume-Uni
4,2
15 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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I bought some new plates, bowls and napkins from Essence. They came quickly, amazingly packaged with a lovely note - and I love everything I bought. It’s all excellent quality. Excited to buy more stuff from them in the future. Thank you!
Réponse : Essencehome
Thank you so much for the amazing review! We are so pleased you love your purchase as much as we do :-)
Great communication and fast delivery, products were exactly as described and will be shopping here again!!
⭐⭐⭐⭐⭐
Réponse : Essencehome
Thank you so much for your 5* review and we cannot wait to welcome you back :-)
I purchased 3 cushion inners from this company, they took my money and got me to sign up to their newsletter, and then refused to supply the items!!
Réponse : Essencehome
Thank you for your feedback. We appreciate you taking the time to share your experience with us.
Clarification Regarding Cushion Inners
We want to confirm the purchase terms for our duck feather inners. As noted in the listing, these inners are only available to purchase as an add-on alongside one of our cushion covers. This policy is in place because we offer them to our cushion customers at our exact wholesale cost, and we make no profit on them.
When your order for the inners alone was placed, we reached out to you first, as we thought you might have simply forgotten to add a cushion cover to your basket. Once we understood you did not wish to purchase a cover, we immediately processed your full refund, as is our stated policy for separate inner purchases.
Newsletter and Listing Update
We understand your concern regarding the newsletter sign-up. Please be assured this is entirely optional and never enforced.
We are currently restructuring the listing to make the purchase requirement for the inners even more clear to prevent this kind of confusion in the future. As a small, independent retailer, we value every customer's input as we work hard to compete and provide a great shopping experience.
Thank you again for your understanding.
Fantastic company with quality items. Really good communication!
Excellent service and speedy delivery. Very happy with my green stripped jug and the online service I received. Looking forward to actually visiting the shop soon
Ordered over the phone . Received within a week. Well boxed .
Réponse : Essencehome
Thank you so much for taking the time to write a review, for a small independent business, it means the world :-)
Beautiful products. Well wrapped and delivery quickly. Many thanks!
Réponse : Essencehome
Thank you so much for the 5 star review! For a small, independent business this review means the world to us :-)
Great service, very quick delivery, well packaged with some sweets as a surprise
Réponse : Essencehome
Thank you so much for your glowing review...glad you liked the sweets too :-)
Réponse : Essencehome
So pleased you are happy with our service and our products :-)
Réponse : Essencehome
Apologies again for the broken item - glad the refund transaction was swift
Love my gorgeous throw and fairies, fantastic quality!! Would highly recommend!
Réponse : Essencehome
Thank you so much for the 5* review! We are so happy that you love your new purchase :-)
I love the variety of products available at Essence - I couldn’t resist some of the candles - the scented ones are absolutely gorgeous - and everything I’ve bought is great quality.
Réponse : Essencehome
Thank you so much for the lovely review! We agree, the candles are gorgeous.
I bought some lovely products from the website. The website is really easy to navigate and lots of beautiful items. The delivery was really quick and I loved how the packaging is reused.
Réponse : Essencehome
Thank you so much for your lovely review! We are all about sustainability so reusing packaging is always high on our agenda. So pleased you liked your products :-)
Loved my beautiful purchases from essence home. Well packaged and arrived quickly. Super impressed. Will definitely be ordering lots more from this great online company. 10/10 x
Réponse : Essencehome
Thank you so much for your lovely review!! We are so pleased you are happy with your purchases and look forward to welcoming you back x
The goods received from Essencehome last week are beautiful - well made, perfectly crafted. I especially like the blanket and the Christmas baubles are delightful. All packaging used was recycled which really is so important when taking into consideration climate change etc. Delivery was swift and well managed. A Company to be recommended.
Réponse : Essencehome
Thank you so much for your lovely review! We are so pleased you are happy with your purchase :-)
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