After trying several different brands, Essentials360 proved to be the best brand for fit and comfort. They are also reasonably priced. The customer service people are outstanding. The auto-ship ass... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Been a customer for about 3 years, after trying about every incontinence brief on the market. Essentials 360 Security Plus are comfortable and keep me dry day and night. Other briefs made me itchy b... Voir plus
L'entreprise a répondu
It was not clear that I had signed up for a subscription when I bought a sample pack. When I tried to return the subscription order of 5 packs that cost $70 they would not provide shipping, so it wo... Voir plus
L'entreprise a répondu
i have been using Essentials360 products for almost 5 years. having tested many of the adult diaper products, I have concluded that 360 products are the finest on the market. The diapers keep me comfo... Voir plus
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3,9
Bien
68 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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I ORDER WHEN NEED REFILLS THIS OUTFIT…
I ORDER WHEN NEED REFILLS THIS OUTFIT ALSO JUST SENDS AUTO SENDS DUPLICATE ORDERS ON A CLOCK AND DOUBLE BILLS FOR ALL THE STUUFF YOU SHOULD BE ABLE TO OPT OUT OF AUTO REFILS
16 avril 2026
Avis spontané
Réponse de Essentials360
Thank you for sharing your experience. Some, but not all, of our promotions are for our subscription plan. Our subscription plan is optional and flexible and designed to save you money and time. Our customer service team can help you adjust or cancel your subscription based on your individual needs.
Excellent Service
Automatic receipt of supplies by subscription is very convenient. The product is excellent.
17 avril 2026
Avis spontané
Réponse de Essentials360
Thank you for sharing your experience. We are glad the products are working for you and that you find the subscription plan convenient.
Far better than depends but expensive.
17 avril 2026
Avis spontané
Réponse de Essentials360
Thank you for your honest review. We understand that we are not the most low-cost products available but we hope the quality and the confidence it can provide continues meet or exceed your needs.
It’s been harder than expected to get…
It’s been harder than expected to get on reliable schedule for delivery.
17 avril 2026
Avis spontané
Réponse de Essentials360
Thank you for your review. We hope that with the help of our Customer Service team that you have now been able to get on the best schedule for you related to product, quantity and interval schedule. Please let us know if you need further assistance.
Product descriptions contain false…
Product descriptions contain false information about costs and help-line information people lie.
9 avril 2026
Avis spontané
Réponse de Essentials360
Hi, we've reached out and made this right. It is a priority for us to be clear in our offerings and to tell the truth. Thanks for the feedback.
All good!
I had a huge issue with them at first but they corrected my request although after several emails and calls back and forth. They did good by me.
13 mars 2026
Avis spontané
Réponse de Essentials360
Thank you for sharing your experience. We are sorry it took a little while to get your issue resolved. Please contact our customer service team if you have any further needs.
I don't trust them
I called to purchase a sampling of the product Freedom Plus. They would not live up to the offer made in their direct mail piece. It turns out the mailing was very misleading. That, coupled with their pressure to up-sell was not appreciated. I don't trust companies that act this way.
P.S. I just received a copy of my bill that included a $4.95 “Logistics Surcharge”???
4 juin 2025
Avis spontané
Réponse de Essentials360
Thank you for sharing your experience. Your experience is not at all what we strive for in our marketing communications or customer service. We train our customer service team to be fully aware of all marketing promotions and to focus on the needs of the customer while offering explanations of the various products and delivery options we offer. We do offer subscription as an option, but we understand that might not meet your needs or comfort level. We are sorry that your experience came across as pressure sell.
While many companies have recently had to raise prices, we have tried to keep our product pricing stable and want to be transparent on the need to include the Logistics Surcharge.
Very dodgy customer service
Very dodgy customer service. Wouldn't honor introductory offer as stated in their brochure.
19 mars 2025
Avis spontané
Réponse de Essentials360
Thank you for posting your experience. We do our best to make sure that our customer service team is aware of and understanding of all marketing promotions. We are sorry you had a negative experience and hope you will call back in and let us try and resolve the issue.
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