estaga.com Avis 9

Worst STR management company ever. They send people to your home to do repairs without notice and then bill you for repairs that were never done. They hire cleaners that do not clean properly. They never answer the phone when you call. They always make you wait a day or two to answer a simple question via email and always use the line that they need to check with the team to get and answer. Even the emergency number puts you on hold before they answer and then after waiting on hold it takes for ever to get a clear truthful answer. They will give you the run around. Worst mistake I ever made to hire them as my STR team.

They suggested some small improvements to my apartment that have made a big difference. Guests seem to enjoy their stay more, and I’ve seen an increase in revenue. Their recommendations have been valuable.

Owners Beware!

If you’re a property owner considering ESTAGA, think twice. My experience with them has been nothing short of a nightmare.

They advertise a 17% management fee, but with hidden charges (resort fees, pet fees, cleaning fees, etc.) you’ll end up paying well over 20%—and you’ll never see any of that extra income. Their cleaning crews are unprofessional and often leave the house half-clean, hurting your guest ratings.

Ximena Avila, our main contact, was rude and dismissive whenever we asked for receipts or proof of expenditures. Ayrton Calderon, their so-called “Owner Relations Specialist,” proved himself untrustworthy. After we agreed to part ways with a 60-day notice, he cancelled 6 guest reservations—totaling 20 days—without our consent, while we still had over a month left on our contract. Worse, they refused to share guest info so we could rebook them ourselves. It felt like deliberate sabotage.

When we questioned these shady actions, they hung up and stopped communicating.

This company will put its own profits ahead of your property, your guests, and your business. They are not transparent, not professional, and not to be trusted. Let this be a warning: Avoid ESTAGA at a cost!
Sorry, but how can you say the items were normal wear and tear.
The house was built in October of 2024 and everything in it was purchased new in February of 2025. No one had slept in that house until the first guest that you booked for us in mid-February. As usual you are lying again. You manage to delete all of the 1-star reviews including mine on other sites. But don't worry I will keep spreading the word about your scam.

As someone new to vacation rentals, I was overwhelmed by the process. Their team guided me every step of the way, making the transition smooth and stress-free.

I've been using their services for my two properties for over six months. They handle guest communication very well, and the feedback from guests has been positive. There was a minor issue with cleaning once, but it was addressed quickly.

We decided to try their services after struggling with another management company. The difference has been night and day. The team is professional, responsive, and genuinely cares about ensuring everything runs smoothly.

Trustworthy and responsible team. Highly professional, easy to reach and available to answer any questions at any time of day. Great to work with if you are looking for a short term property management.

Wonderful airbnb management company. It is very easy to communicate with their team. They are knowledgeable and professional. All the repairs are done in a timely manner and the ratings go up, together with my revenue. Thank you!

I stumbled upon Estaga in an attempt to quickly find another Airbnb property management as a previous one was bad. Im very happy that i was able to find them. Finally, my property started to generate income. I am delighted with my experience here, I can definitely recommend them.