Eu Tokit Avis 2

I rarely write reviews, but after months of frustration, I feel compelled to warn others.

I purchased a TOKIT Smart Induction Hub in November 2024. Within about six months, a crack appeared below the cooking surface. I reached out to TOKIT, and after several slow and vague email exchanges, they agreed to send a replacement unit—which finally arrived in July 2025 after serious delays and poor communication.

I treated the replacement with great care—no heavy items, proper use, clean conditions—and yet, after only five months, the same crack appeared again in the exact same location. I contacted support once more, expecting a proper solution under the two-year warranty that TOKIT openly states on their website for induction cookers.

Instead, I was told they would not offer another replacement or refund, claiming the damage was “external” and “complex”—despite offering no proof, and ignoring the fact that this was a repeating failure in the exact same place. They also dismissed the warranty entirely, saying I had already used my “one replacement,” although their terms clearly state a two-year coverage with no mention of such a limit.

I repeatedly asked for:

A clear explanation of what caused the damage

A refund, since the product failed twice

Contact with a supervisor

I received none of those. Just copy-paste replies, delays, and vague promises that went nowhere.

To make matters worse, I discovered other customers have reported the same crack issue, which makes me seriously question the build quality of this product.

I’ve spent over €100 on a product that failed me twice, and was left without support. The time, effort, and patience I put into resolving this were completely dismissed.

Bottom line:

The product may have a design flaw

Warranty support is slow, evasive, and unreliable

You may be left without help, even if you're well within warranty

I truly regret this purchase and cannot recommend TOKIT based on my experience.

Jeg har desværre haft en utilfredsstillende oplevelse med mit køb af et Tokit-produkt. Allerede fra første dag stod det klart, at en række af de centrale funktioner ikke var tilgængelige i Danmark, selvom dette ikke fremgik tydeligt i forbindelse med købet.
Da jeg kontaktede support, blev jeg henvist til at ændre regionen i appen til Rusland som løsning. Dette er efter min vurdering ikke en acceptabel fremgangsmåde. Det indebærer dels en markant langsommere og mere ustabil brugeroplevelse, dels at data dirigeres via russiske servere, hvilket rejser både praktiske og sikkerhedsmæssige betænkeligheder.
Produktet har dermed aldrig kunnet fungere som lovet eller forventet ved købet. Når et produkt markedsføres uden tydelig oplysning om væsentlige begrænsninger i funktionalitet, skaber det et misvisende billede for forbrugeren.
Min oplevelse er, at Tokit ikke har taget tilstrækkeligt ansvar for problemet, men i stedet foreslået midlertidige omveje frem for en reel løsning. Det efterlader et indtryk af manglende gennemsigtighed og vilje til at imødekomme kundens behov.
Jeg kan derfor ikke anbefale Tokit – hverken produktet eller den tilhørende kundeservice.