Europamundo Vacaciones Avis 

We've traveled many countries overseas in the past, but this was our first experience with Group Tour for 9 days in a bus from Prague-Budapest-Krakow-Prague. There're a few things I wanted to post... (1) Language - We were the one of 3 other couples who are English speakers out of 60+ passengers in a bus. Guide Nikki spoke Spanish, we expected other guide Cezar who would interpret exactly as Nikki had spoken for 30min, unfortunately Cezar spoke only 3min. He apologized for being a new at the job and we understood, however it was poorly done. (2) Local guide Judith in Budapest was excellent in English. (3) Original brochure indicated 'One free dinner' that didn't happen. (4) The first night stay at Panorama Hotel - I slipped and fell in the shower tub that was very deep / slippery, but no Bath Mat was provided. Receptionist finally brought a Bath Mat since I had mentioned about 'review of the hotel' after the 3rd request. (5) Moving to a different hotel every 2 nights can be hectic and understood how difficult the planning could be to organize all. We appreciated the 'hard work' of all the Staff members. Would we do this kind of group tour again? We might consider it as long as English is spoken in the bus :)

Europamundo UK Trip.

I want to give 5-star rating to Ellen, one of our tour guides in London last 29 May 2026. She is so calm, kind, knowledgeable and she looked after us really well. She heed to our kind request and for that we are truly grateful, you made our experience more pleasant and comfortable.

Thank you very much Ellen.

Z

Viaje del 10 al 17 con EUROPAMUNDO, a China. Realmente fue muy malo el servicio desde los traslados, las excursiones, el guía q nos tocó. En principio debimos viajar más de 17 hs desde Hiroshima a XIAN porque, y según la empresa habían suspendido el vuelo que hacía ese trayecto; ergo fuimos en tren a Tokio, de allí en avión a Shangai y de allí otro avión a XIAN, al llegar fuimos recibidos por dos jóvenes q no hablaban una palabra de Español e Inglés, a fuerza de señas llegamos al q debía trasladarnos al hotel, arrobando cerca de las 2.30 de la madrugada, en la recepción las personas q estaban no hablaban ni español ni Inglés. En fin…!!
Las excursiones más importantes como el templo Colgante, no pudimos acceder por falta de entradas. Por último el guía con el que contamos durante 5 días, no empatizó con el grupo, dejaba personas q no mantenían su ritmo, no manejaba bien el español, además se
alteraba ante preguntas sobre los recorridos. Viaje 19.000km, un aporte importante de tiempo y dinero, con un mal resultado.

23/05/2026
Experiencia en CHINA mala.
Ómnibus incómodos, maratones interminables, alojamientos regulares, guía para olvidar, excursiones no cumplidas, traslados agotadores. Ya se hizo queja formal. Desde el día 10 al 18/5 en China ( Xian a PEKIN)

Realmente debieran devolver el dinero pagado.
Muy enojada.

Dear Europamundo Team,

I would like to formally report a concern regarding the conduct of one of your employees/guides. His name is Carlos Rafael Meneses Murillo

During the tour, I observed that this staff member repeatedly allowed additional individuals to join the trip without official registration or payment. These individuals appeared to participate in the tour services alongside paying clients.

As far as I understand, such actions may violate company policies, create unfair conditions for paying customers, and potentially raise safety and organizational concerns, especially if the company is not informed about all participants.

I believe this situation requires internal review, as it may affect the quality, transparency, and reputation of your services.

Please investigate this matter and take appropriate action if necessary. I would also appreciate being informed about the outcome of your review.

If needed, I can provide additional details regarding the tour (dates, location, and other relevant information).

Kind regards,
Daria

My experience with Europamundo after the tour has fundamentally changed my perception of the company.
While our tour leader, Sofia López, handled the group professionally and did her best throughout the trip, my subsequent experience with Europamundo itself was deeply disappointing.
For approximately six months, I made repeated good-faith efforts to obtain simple clarification regarding post-tour communications sent through Europamundo’s official channels—including Customer Service, Compliance / Ethics, and formal correspondence addressed to the company’s CEO. Despite these efforts, my inquiries were repeatedly ignored, with no substantive acknowledgment or response.
A company’s true commitment to customer service is measured by how it handles legitimate concerns after the sale. Based on my experience, Europamundo’s complete unwillingness to provide even basic acknowledgment leaves me unable to recommend the company.

They promised to keep travelers in the same hotel if we booked the 2 pre-tour nights with them. 4 days before, them message to say, Opps, sorry, there is a convention and now the hotel rooms at that hotel are too expensive so 2 nights in 1 Barcelona hotel and then have to pack up, transfer ourslves, and go to a different hotel for another 2 days. When I said, " Cancel our pre-tour nights", they said- Oh then you will lose all the money because it is less than 5 days before the trip. They SUCK big time.

I paid for a “small group (30 or less) English tour” of Sweden, Finland, The Baltics, Poland and Germany.

For this part of the tour, my tour group was three buses, with 140+ mostly Spanish speaking people. Less than half of my bus were English speaking people.

Stopping into a location for a break that had one operating toilet was an actual shit show. How anyone thought 140+ people would be able to use a single bathroom during a 20 minute break defies all logic.

On day seven, two bus loads of travellers finished their tour, I was put with a new group of 25(?) travellers from Mexico, Columbia and Uraguay. I was the only English speaking person in the group.

There were two tour guides on the bus, one spoke exclusively in Spanish and the other one translated to English for me. It was ridiculous. I missed things that the guide was pointing out to the rest of the group in real time. The translation I got was a shortened version of what was being said and from that point forward I relied on Google lens and Google translate in order to understand what I was clearly missing out on. Group meals included on the tour were awkward, and attempting to get to know other travellers was futile.

The coach had no wifi, passengers were not allowed to use the toilet and annoyingly, the driver did not tilt the bus when passengers were alighting or boarding making it difficult for people with mobility issues.

The tour and the experiences were excellent and had I received what I paid for which was an English tour, I would have given this five stars but the fact that I missed so much and that I had to gather information from Google myself as I was on the tour is just not acceptable.

All the tour guides were fantastic and I really feel they were let down by their employer who, as I can see now from other reviews of Europemundo, just don’t care about their customers.

I'm so disgusted with this tour. I'm on the tour NOW and it's been a nightmare. I'd recommend anyone considering this tour look elsewhere. This is a big bus tour, where you'll hear very limited content in three languages, sometimes by someone not even a native speaker of any of the three. Water served with dinner, poor service, being left. For "free time," in cities you don't know, with only enough time to get a quick meal, then back in the bus. If you are elderly or a vegetarian, forget the provided "meals." The guides try, and they are very nice, but spending all day on buses with only stops to get off for a cup of coffee and a selfie, eating at 930pm, arriving to major sites after hours or even in the dark, no wine only water at meals, this isn't travel, this is just a herding people. Please do yourself a favor and book something else. It's heartbreaking to lose time and money this way. I'll never return to Spain because of this horrible experience.

No fue buena experiencia realizar el tour por Andalucía, los tiempos de visitas no son los contratados, el hotel en Sevilla estaba fuera de la ciudad, en un polígono industrial, te sueltan en Sevilla y tienes que volver al hotel por tus medios. El guía que empezó en Madrid un poco chulesco y prepotente. No volveré hacer un viaje con esta empresa.

Our experience with Europamundo in Turkey was disappointing and below expectations. From the beginning, the planning and communication were poorly managed. The English-speaking guide, though perhaps not fluent, was also ineffective in his role as a guide—consistently late and providing very limited or unhelpful information about the places we visited.

In contrast, the Spanish-speaking guide on the same bus gave detailed, engaging explanations lasting around half an hour, while the English version was condensed to only a few minutes. This created a clear imbalance in the experience.

The choice of hotels was substandard and did not reflect the quality one would expect from an international tour operator.

On the final day, during the long journey from Kusadasi to Istanbul—nearly 590 kilometers—we were asked to travel in an old, poorly maintained bus typically used for local transport, which added to the overall discomfort.Overall, the trip was deeply unsatisfactory.
Europamundo appears to lack the required experience and attention to detail needed for quality travel experiences, at least in Turkey.

Based on this experience, I would be hesitant to choose Europamundo again, in Turkey or elsewhere.

That said, Turkey itself is a beautiful country and may best be experienced either independently or through another agency that offers better service and professionalism.

⸻

A very disappointing experience with this European tour.

We joined this European tour and, unfortunately, the service was far below what was promised. The hotels were extremely low quality: missing basic items like hand soap in Paris, no fridge or safe in Lyon, and in Madrid the “double bed” was actually two single beds pushed together.

There were also serious issues with organisation. Nobody came for airport or train station pickup, and this happened more than once. We had to walk several streets with our luggage because no one showed up. There was no direct phone number to contact anyone, and when we tried calling the office, no one spoke English.

The tour leaders were hard to reach, and the information we received was often incorrect. For example, the written schedule said pickup at 8:00, but they actually left at 7:30. When we asked why, they simply said we should “coordinate,” even though there was no proper system to coordinate anything. Breakfast was also downgraded and separated from other hotel guests.

Overall, this tour was poorly organised, low quality, and far below expectations. I hope the company seriously reviews these issues for future travellers.

Muy linda experiencia de viaje por España, Francia e Italia. Contraté mi viaje en Argentina con la agencia de viajes Tour Experto. Buenisima la atención y la información que nos dieron del itinerario. Todo salió perfecto. Tal cual lo prometido. El viaje muy completo. Fue una experiencia hermosa para visitar muchísimas ciudades con mi mujer. Muy buena relación precio y calidad.

Just went back from Scandic trip - not so good experience with EUROPA MUNDO. Avoid this travel agency at all cost, stay away. Don't ever try. Had the worst customer service, with tour managers that are unapologetic for placing too many passengers in a bus with not enough space to put luggage and had to put them on the aisle and we could not get off the bus without shuffling them around so we have space to move. Shame. No regard for customer's safety - we were given information that our check in luggage should stay in the bus while boarding the ferry from Stockholm to Turko, Finland. We ended up dragging our heavy luggage to the ferry with very tight spaces to move around- elevators were full. We ended up using the escalator which was unsafe for moving our stuff. Not enough and clear information provided by the tour manager representing Europa Mundo that we had to get off in Turko at 7:30 in the morning to board the bus. We were rushed to leave the ferry and catch the crowded bus.

Our experience with Europamundo on the Vatican tour was very disappointing. From the start there was disorganization with schedules, delays in departure, and only a few minutes at the Colosseum—spending more time waiting for a bus than actually visiting the site.

At the Vatican Museums tickets were not ready, we were given paper slips without QR codes that didn’t work, and we were almost denied entry. The visit was rushed, with superficial explanations in the rain, museums at full speed, and just a few minutes inside the Sistine Chapel.

The most serious issue was that the guide discouraged us from visiting St. Peter’s Basilica, saying that due to the Jubilee only a small section was open and there was a 4-hour line. This was false: we stayed on our own, entered in 30 minutes, and everything was open, including masses and confessionals.

In conclusion, what should have been central became accessory, and what was accessory became the focus. The experience did not meet expectations nor what one would expect from a tour at this level.

Nuestra experiencia con Europamundo en el tour del Vaticano fue muy decepcionante. Desde el inicio hubo desorganización con los horarios, retrasos en la salida y apenas unos minutos en el Coliseo, pasando más tiempo esperando un bus que disfrutando el lugar.

En los Museos Vaticanos no tenían las entradas listas, nos dieron papeles sin QR que no funcionaban y casi no nos dejan entrar. El recorrido fue apresurado, con explicaciones superficiales bajo la lluvia, museos a toda velocidad y apenas unos minutos en la Capilla Sixtina.

Lo más grave fue que el guía nos desanimó de visitar la Basílica de San Pedro diciendo que, por el Jubileo, solo se podía ver una parte pequeña y que había 4 horas de fila. Era falso: nos quedamos por nuestra cuenta, entramos en 30 minutos y estaba todo abierto, incluso misas y confesionarios.

En conclusión, lo central terminó siendo accesorio y lo accesorio se volvió lo importante. La experiencia no cumplió con las expectativas ni con lo que se promete en un tour de este nivel.

🚩 Major Issues Encountered

1. Lack of Guide Support
Our guide was notably unhelpful. Every time we asked questions, he would dismissively say he would explain later, which rarely happened. More concerning, he did not accompany us during free time, leaving an elderly couple dependent on my mother and me for assistance. Furthermore, due to the guide’s strong accent, the couple could not understand him, and I had to act as a translator throughout the tour.

2. Misleading Itinerary in Vienna
The itinerary stated that the first day would include a panoramic city tour of Vienna, showcasing “majestic avenues, beautiful palaces, large parks, and the vibrant city center,” followed by a visit to the Grinzing district. In reality, we only drove past parts of the city and stopped at one palace, without entering the city center. We were dropped off near the opera house and instructed to make our own way back to the hotel. Additionally, we stopped at a summer garden but were only given one hour, which included the time it took to walk to and from the bus—a considerable distance. As a result, we had no real time to see or appreciate the gardens.

3. Substandard Accommodation
The accommodation in Vienna was not a hotel but rather the Citadines apartment building, located far from the center and not up to the 4-star standard advertised. In Prague, the hotel was again far from the center (30 minutes by car), and my mother, who is 70 years old, is unable to shower due to the high side of the bathtub. As this situation is unacceptable, we have booked alternate accommodation in the city center and will not continue with the rest of the tour.

4. Poorly Organized Optional Activities
The optional classical music concert caused unnecessary confusion. The guide himself said he didn’t know why it was offered due to the conflicting Grinzing trip. Although the elderly couple had already booked the concert, they were told they couldn’t attend. Eventually, the guide booked it for us—but without transportation. We had to pay for our own taxis (around €20 each way). Attending the concert also meant we missed the Grinzing visit, which had been included in the tour package.

5. Communication Failures
The first afternoon in Vienna was wasted. We waited for the itinerary all afternoon, as instructed. Despite asking several times at reception—who even contacted your offices—we were told the guide would arrive by 8 PM to deliver it. This did not happen, and the elderly couple also waited in vain.

6. Unprofessional Response to Refund Request
After experiencing these issues, we requested a partial refund for the services that were not delivered as promised and compensation for the additional costs incurred (taxis, missed experiences, alternative hotel). The response we received was dismissive and unhelpful, further adding to our frustration.

🗣 Similar Complaints from Fellow Travelers

“True! Don't go on this tour! It's really horrible, very disorganized… Hotels far away from the city centre… guides hard to understand…”
— r/travel forum post highlighting widespread dissatisfaction with service and organisation

“Europamundo did a horrible job. We had to use public transportation for our paid tours. When I complained the guide told us that we needed 4 people to rent …”
— TripAdvisor review expressing frustration about lack of support and unmet expectations

On Trustpilot, the company scores 2.7/5, with 57% of reviews at 1 star—many citing disorganization, poor guide performance, and a ‘herd’ style tourism experience.
⚠️ Tips for Prospective Travelers

Expect rushed itineraries, minimal free time, and guest-led exploration.

Most guides speak Spanish or Portuguese; English may be secondary or unclear.

Hotels are often located well outside city centers, impacting convenience.

Elderly or less mobile travelers should carefully consider accessibility needs.

✅ Final Verdict

This tour was disorganized and exhausting. It failed on core promises around guide support, itinerary accuracy, and quality of stay. The unprofessional response to our refund request further underscores the company's disregard for customer satisfaction. If you value reliable communication, support for elderly travelers, and flexibility, I would not recommend Europamundo.

We recently returned from a tour of Classic China with Europamundo. There were so many things that went wrong that I won’t be able to finish on here. They were extremely disorganized, the majority of the tour guides were rude the others had zero control over the group. I’m not talking about the obvious things that can go wrong, I’m talking about guides telling you not to ask anymore questions, basically shut up. We were scammed out of $100 each for an optional “tour” in Shanghai. It was supposed to be a small group, 3 bus loads of people is not small. Imagine trying to wait on 3 bus loads. On more than one occasion we would travel from city to city alone without a guide & when we arrived at our destination the receiving guide had no idea how many travelers, etc… they took us to restaurants that I wouldn’t even stop in if it was an emergency. Rat infested humid & damp restaurants. It was an absolute nightmare from start to finish. We finally decided to leave the tour group & finish the last 3 days on our own. Multiple travelers felt the same way. The only saving grace was that China is a beautiful country & please go if you can. Just avoid Europamundo, they will ruin it completely for you.

Extremely disappointing experience.
No effort to help or respond meaningfully. Completely unprofessional and dismissive. Avoid at all costs.

Just got back on 14 days tour of parts of europe. Shocking tour, left in rain & cold for spprox 3hrs a day, dumped like herd of cattle in places not interesting everyday. Get into hotels late like 6.30-7.30pm after getting up to leave at 7.30am every morning. No time given to relax, do your own thing. Most of bus got sick with flue, no consideration given, everyone was fed up & you were made to walk like 7klms + a day on boring things. It was a waste of money
Dont do it worse tour
company ever.

Took a 7 day turkey trip with Europamundo. Our guide was Savas and the captain was Serkan. The trip was very well organised and our guide was very indulgent and knowledgeable. It was an excellent experience with the two of them and our tour group. The driver and guide were both fabulous!