Evedevices Avis 

Avoid at all costs ! This is a scam.

I am also one of the deceived flash sale buyer of the V back in 2017, never received a device, never received a refund. They just stole my 2000+ €. And don't even reply to email about the fact.

Been waiting on a fully paid computer since December 2017.
No money back, no computer, enough said.

I ordered a laptop from Eve and received it a little under two years later than advertised. It broke within a week. Other folks weren't as lucky as that, and didn't get a laptop, or a refund.

the interaction with support was terrible, and because the organization is based in China, I had no recourse under EU or US consumer law.

I can think of no reason to buy from this company. They seldom meet timelines, and deliver poorly built products late.

A quick google search will expose how shady this "company" is.

Ordered a device over 2 years ago, and never received it. Total scam company and each of this site's 5 star reviews are obviously bots bought by these scammers. Lets hope karma has it's way of handling this...

Dear Lore_Wonder,

Thank you for your response but it did not give answer to my question of why I should buy the next generation of Eve V when there is not meaningful support on your part even for the first generation of the product? Such things often happen when the left hand is not aware of what the right hand is doing. To start this post, we have obviously already suffered from your customer service. More than a month and a half have passed and nothing is happening with our case. At least you answer our inquiries, unlike your customer service department. I hope you understand the awkward situation we are in as your clients and we hope you show professional competence. In order to be able to give an informed answer to our inquiry, I provide you with our correspondence with your customer service.

Regards, D********

E******** ************

Jun 2, 2020, 5:45 PM GMT+3

Phone Number: undefined

Date of purchase: undefined

Hello, with Order #857593237EUAB we bought Eve V for the institute. We got a technical problem with the power on/off button - see pictures attached. It is impossible to use it normally - makes contact very rare and cover can fall.

---------- Forwarded message ---------

From: Support team (Eve Devices Support) help_at_evedevices.zendesk.com

Date: Tue, Jun 2, 2020 at 5:45 PM

Subject: [Request received]

To: E******** ************ *****@******.com

##- Please type your reply above this line -##

Thanks for reaching out to us at Eve Devices Customer Support.

Our customer support agents are working on your inquiry and will get back to you as soon as possible. Due to a high volume of requests, it may take up to 5 business days to receive a response.

Wishing you a wonderful week.

To add additional comments, reply to this email.

D********* B********** *************@*******.com
12.06.2020 г., 0:50

to help, Eve, E********, me: D***********

Dear from Eve Devices Customer Support,

on Jun 2, 2020, at 5:45 PM you have registered our case with the power button issue on Eve V. Тhe fingerprint sensor appears to have come off the power button and the device practically does not work. So, 5 business days have passed and we did not receive any answer from you! Also, you did not provide us with any registration number for that case! Actually, we are not sure that you have opened a case on our request for repair. The product is still in warranty and we need your support. Could you tell us exactly when the tablet's warranty expires? Since the tablet was purchased for business purposes, we ask you to reply to the following two emails at the same time: *****@******.com and *************@*******.com . We kindly ask again for your assistance and instructions for further steps to resolve the issue as soon as possible. If we do not receive a response from you soon, we will have to file a complaint with the Consumer Protection Commission to protect our customer rights!

Regards, D**********

P.S. As the product was purchased from your European store, you should respect the following rights:

Under EU rules, a trader must repair, replace, reduce the price or give you a refund if goods you bought turn out to be faulty or do not look or work as advertised.

Guarantees for faulty goods

Free of charge, 2-year guarantee for all goods.

You always have the right to a minimum 2-year guarantee at no cost, regardless of whether you bought your goods online, in a shop or by mail order.

This 2-year guarantee is your minimum right, however national rules in your country may give you extra protection. If goods you bought anywhere in the EU turn out to be faulty or do not look or work as advertised, the seller must repair or replace them free of charge or give you a price reduction or a full refund.

Kirill - Eve Customer Support Agent (Eve Distribution Limited)

Jun 15, 2020, 2:03 PM GMT+3

Hi there,

Thank you for contacting us.

Can you please take pictures of the faulty power button? This will better help us to understand the issue with the button.

Thank you for your patience.

Best regards,

Kirill

Eve Devices Customer Support

I had the worst experience with Eve Device. I bought an Eve V less than a year ago. It was delivered more than a month later. After that, the unit worked well for 6 months. Suddently, one day a blue screen appeared and the unit never powered back up.
I contacted Eve Devices since the unit was under warranty. They initially responded quickly, asking me to try a few things which did not work. After that, I was told to send my unit to Hong Kong for repair, and pay for the delivery myself.
I have notification from UPS that the unit was delivered three days later, about 6 weeks ago now. But I have not received a single word from Eve Devices again, even if I have sent countless e-mails. Conclusion, I spent like 850 euros in a unit, which lasted for 6 months and Eve Devices just vanished after that.

Like many others here, I ordered an Eve V in Dec 2017 and this laptop never arrived. I was fortunate that I got my refund through my bank more than one year later.

I seriously doubt those people who said they received their order. Even those negative reviews which said they received their laptop might be fake. Most probably more than 95% of orders were never delivered. Yet, they are still selling the laptop like nothing bad ever happens. This company is a SCAM. Period.

Ordered a product a year ago , i emailed to ask about it they said it was on its way just delayed a bit, still waiting.

E reservado un monitor spectrum 4k y por equivocación lo reservé en el Estado Internacional y no en el de la Unión Europea que es donde pertenezco, e mandado emails y me han respondido al momento no más de 1 día en contestar, me han dicho que en 3 a 5 días tengo hecho el reembolso de la reserva que hice, estoy a la espera dé recibirlo para volverlo a reservar en el Estado que me corresponde, de momento hay buena comunicación y espero recibir el reembolso rápido.

I think I was lucky to get what I've ordered. Nice quality.

It's been close to 2 years and they still have never delivered the product or processed my refund. Not sure what I would expect from a company that cleared paid for (low-quality) 5-star reviews and actively lies about the shareholders.

Reserved a monitor, and after it was delayed again, I decided to cancel. First they didn't want to cancel, but after I reiterated that I wanted to cancel, they finally agreed.

I was told it would take up to 10 days to receive a refund. It's been 29 days, now, and all I've received is excuses.

Payed over $1k for a tablet that I never received. Their product is a scam.

After contacting them several times they just game me a story about how it's not their responsibility anymore.

Do not trust this company.

Company won't respond to any of my emails or messages. I can't even find a phone number to talk to someone about this. I ordered my even in 2017 and when I asked for a refund then, they said they had to process my order first. Almost 3 years later, I'm still out more than a month's worth of rent in quarantine. They're thieves.

I ordered the Eve V on December 2017. Today, I'm still waiting a refund as I never received such device. The company changed his name but still works the same way. Avoid this company... they will keep your money and the product.

Really good job! Nice!

Everything is fine, everything works like Swiss