Evelynandrose Avis 

231
TrustScore 2 sur 5

2,2

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Nothing like the dress advertised Not cotton but a cheap lining fabric in nylon/polyester. It is a scam. It does not qualify for even one star.

Noté 3 sur 5 étoiles

Was happy with first headband which came with elasticated back the second headband didn’t come with a very clear description but looked very similar it has no back elastic which doesn’t let it sit on... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Beautiful product (jewelled headband), but faulty. One gem fell off immediately upon trying it on and the neighbouring gems were ever so slightly loose. When I emailed to return, I was accused of pull... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Appalling 'service' They took my money and did not deliver what I paid for. No communication whatsoever other than to promote what they sell and to say that the item will be arriving! They even ema... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Boutique d'accessoires de mode
  2. Magasin de chapeaux et couvre-chefs
  3. Bijouterie

Informations provenant de diverses sources externes

Beautifully Designed Headwear and Jewellery.


Coordonnées de contact

2,2

Bas

TrustScore 2 sur 5

231 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 50 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

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2,2

Tous les avis

(231)

5 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Appalling 'service'

Appalling 'service'
They took my money and did not deliver what I paid for.
No communication whatsoever other than to promote what they sell and to say that the item will be arriving!
They even emailed me to ask what I thought of their non-existent service.

20 septembre 2025
Avis spontané
Logo de Evelynandrose

Réponse de Evelynandrose

Hey Anna,
Assuming you’ve mixed up companies here as we don’t have an order from you and we’ve not sent marketing emails for a long time! We’ve had it before where we’ve been mistaken for an Australian company. I’ve requested information but this review is not for us and will probably be deleted by Trust Pilot shortly.

Noté 5 sur 5 étoiles

Great product

Such a beautiful headband at a great price, delivered quickly and in beautiful packaging! Highly recommended.

17 septembre 2025
Noté 1 sur 5 étoiles

I have tried to contact them several…

I have tried to contact them several times for a return address so I can send back the headband that doesn't fit me and j have had no reply

5 avril 2024
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Réponse de Evelynandrose

Hi, we have received one email from you (today) to which we responded to within five minutes. Please check your junk mail, the email was sent 11.23am 4.6.24 asking for more information. We have never had any other emails from you regarding a return. Disappointing you have left this review without allowing us a chance to help.

Noté 1 sur 5 étoiles

Beautiful product but faulty!

Beautiful product (jewelled headband), but faulty. One gem fell off immediately upon trying it on and the neighbouring gems were ever so slightly loose. When I emailed to return, I was accused of pulling the gem off as apparently that’s the only way they can ever come off. I was really looking forward to wearing the headband with my wedding outfit, so I’m not sure what reason I would have to ruin the headband myself. Unfortunately, my need to return was handled very poorly and I would not recommend the company. I was very polite and I understand we don’t live in a perfect world, but the owner clearly thinks everyone is out to get them.

22 avril 2024
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Réponse de Evelynandrose

Georgie, thank you for sharing your thoughts on how beautiful our products are, I completely dissagree with your fabrication of our exchange and here is why:

Your order was processed by me directly, all headbands go through a vigorous quality check and the headband you ordered has gems sewn onto the headband, they were not loose and would not fall off unless pulled. You were not "accused" of pulling off the gem, the communication from us stated that it should not have happened as they're sewn on.

Also, we refunded you straight away and didn't require you to send back the product, in order to save you time.

As the owner, I do not think everyone is out to get us, so please do not make assumptions. Thanks again for taking the time to write a review and have a lovely week. Lisa.

Noté 5 sur 5 étoiles

Great product, Great sale price, Great customer service

Headband arrived and is absolutely stunning - honestly, the pics on their website don't do it justice! I purchased the GAIA headband on sale - the pics online make it seem like it's got a dark grey/black under-silk color, but it's actually a light-grey so really blends really well with all the hardware/diamante! Way better than I imagined in-person. Nice 'heft' to the product without being too heavy to wear, certainly doesn't feel cheap or chinsy like some bejeweled headbands can be. Also, my shipping advice included an incorrect tracking code - once I alerted e&r to the issue, Lisa responded in under an hour with correct details and reassurance all was in process for arrival. Great product, great customer service.

23 janvier 2024
Avis spontané
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Réponse de Evelynandrose

Thanks so much for leaving such a glowing review! Really helpful for us. Enjoy wearing your Gaia headband xx

Noté 5 sur 5 étoiles

The products are beautiful

The products are beautiful ! Thank you so much for everything :)

24 octobre 2023
Logo de Evelynandrose

Réponse de Evelynandrose

You're welcome Florence! Thank you for purchasing from us :)

Noté 3 sur 5 étoiles
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Réponse de Evelynandrose

Hi Amna, I believe you emailed already regarding a shipment to Dubai? We responded to your email saying we sent this on the 13th October, it is now 3rd November, it shouldn't take this long however Royal Mail won't allow us to put in a claim for loss until 30 days. Please email me us back if you still haven't received by 13th November. Thanks

Noté 1 sur 5 étoiles

Lovely headbands but incorrect…

Lovely headbands but incorrect Information on the website and a hostile response when asked about it

21 août 2023
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Réponse de Evelynandrose

Hi Becky.
Sorry that you feel this warranted a 1 star because the website incorrectly stated drawbags were provided. We apologised for this mistake and did not feel we had written anything hostile, apologises if that's how you perceived it. Happy to have a further conversation if so, please email info@evelynandrose.co.uk and not use our instagram DMs as these go into a filter and we don't always see them. Really keen to understand what part of the conversation was hostile, thank you

Noté 5 sur 5 étoiles

Lovely headband

Lovely headband, fast delivery and packaging ! Highly recommended!

29 juillet 2023
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Réponse de Evelynandrose

Thanks Audrey for your kind review, much appreciated x

Noté 5 sur 5 étoiles

Beautiful headband, speedy service

Very helpful, professional and carefully packaged speedy delivery. Beautiful headband. Just as in photo. Not expensive but looked it. For a wedding. Many compliments.

22 mai 2023
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Réponse de Evelynandrose

Hi Fiona! So great to hear the wedding was a hit and you got so many compliments :) thanks for the review xx

Noté 5 sur 5 étoiles

I ordered a headband late on Monday…

I ordered a headband late on Monday evening, it was the Angelina, and realized the next day that I'd paid for the wrong postage - I needed it for Saturday. No need to worry, the item was despatch the following morning & arrival was 48 hours later, beautifully packaged, and the headband is fabulous, can't wait to wear it. It's that gorgeous it's had the approval of both my extremely critical daughters!!! Thank you again

23 mars 2023
Avis spontané
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Réponse de Evelynandrose

Hi Valerie, anytime, thanks for your order and hope to see you again soon xx

Noté 5 sur 5 étoiles

Wonderful hair bands

Wonderful hair bands ! Beautifully made!

7 janvier 2023
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Réponse de Evelynandrose

Thanks Lorraine for writing a review for us, it really helps our business grow and so pleased you love our products x

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