I had been having difficulty for several days with an app trying to connect to my GP practice, partly due to a wrong digit in my phone number. However, R made contact and it took him nearly 40 minutes... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I've been using this app for a few months now, and it’s made accessing my GP and local healthcare services so much easier. Booking appointments, ordering repeat prescriptions, and checking test resul... Voir plus
L'entreprise a répondu
The app is appallingly non-intuitive to use. It is incapable of remembering login details, and every time you need to go back to the home page (or indeed any other part o the app) it makes you login... Voir plus
L'entreprise a répondu
Rohail went above and beyond his duty of care and personally phoned me and stayed in the line well after he should have finished for the day. He is a credit to your company and deserves some recommen... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We're empowering people with access to personalised health and wellbeing information, so that they can make informed decisions and increase their healthy and happy years. Whether you want to get fit, get healthy, live longer, or take control of your medical records, the Evergreen Life wellness app brings all of your health and wellbeing information together, in the palm of your hand. Have you heard about our DNA tests? Unlock your genes and get insights to help you lead a healthier lifestyle: https://www.evergreen-life.co.uk/dna/genetic-testing
Coordonnées de contact
Evergreen House, M3 5NA, Manchester, Royaume-Uni
- hello@evergreen-life.co.uk
- evergreen-life.co.uk
4,0
Bien
449 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
So seven days on still no response to…
So seven days on still no response to the email address’hello’ that surgery and evergreen gave me in response to in ability to reach DriQ
Marketed as improved however how can I use it access it when they ignore me
No wonder waiting list down ???
Had two replies via my posts each saying same as everyone heres the email most frustrating clearly not read my review difficulties re email Tried again lets see
7 septembre 2026
Avis spontané
Réponse de Evergreen Life
Hi there, I have double checked and my team have no outstanding support tickets. Please can you contact us directly at hello@evergreen-life.co.uk and we can help with this? Thank you, Stephen
Doesn’t connect with NHS
10 août 2026
Avis spontané
Réponse de Evergreen Life
Hi Sylvia, I'm sorry to hear you are having some problems connecting your Evergreen account to your NHS account. Please can you contact us directly at hello@evergreen-life.co.uk and we can help with this? Thank you, Stephen
How to deal with an idiot
I had been having difficulty for several days with an app trying to connect to my GP practice, partly due to a wrong digit in my phone number. However, R made contact and it took him nearly 40 minutes to sort me out (I am technologically challenged). His patience was exemplary and professional, and his instructions clear despite my slowness in comprehension. He must have found me very frustrating, but he never showed it. A very enjoyable experience.
6 août 2026
Avis spontané
Réponse de Evergreen Life
Hi Dermot, thanks for the five star review! As Rohail's manager, I am happy to hear that he provided exemplary service and was able to resolve your issue over the phone. I will be sure to pass on your praise directly to him and to the other managers internally. If there is anything we can help with in the future, please let us know at hello@evergreen-life.co.uk Kind regards, Stephen
My issue is not with the app per se but…
My issue is not with the app per se but the fact that GPs are using it to create a barrier between the patient and them.
I can make a request on Evergreen okay, but I am then told by my surgery that it will take UP TO 5 DAYS before the request is even read. At the same time, the practice refuses to allow patients to make appointments by phone or in person. So, having pushed us on to the app because "it makes things faster", we learn that it slows everything down by 5 days.
I requested additional medicines via the app because I was going on holiday. I got a message on the app saying this was referred to the practice pharmacist. He emailed me four days later for more details and I replied. I then heard nothing in the next 17 days. On the app the request was marked as "completed".
The problem with this app is not, in my view, the app itself. If it were offered alongside other communication services it would be a good thing. Unfortunately, it is being used by health centres to remove other faster, more efficient communication services. Evergreen does not make things faster in practice. On the contrary, it makes things very much slower, and allows administrators to mark cases as resolved when they have never been addressed.
3 août 2026
Avis spontané
Réponse de Evergreen Life
Hi Godfrey, thank you for your review and comments. We are happy to hear that you don't have any problems with the app per se, however I would urge you to relay these comments to your GP Practice regarding response times and the overall service provided.
If we can help with any technical support please do get in touch with us directly at hello@evergreen-life.co.uk Thank you, Stephen
Evergreen has become unusable
Evergreen has become unusable.
The app is absolutely full of spam — constant “medical score” pop‑ups and pointless notifications that bury the actual important stuff. I even had a GP surgery stop offering phone appointments because we’re all being pushed onto this app.
Trying to cancel an appointment took me half an hour because I had to fight through endless spam just to reach the right screen. I work in tech, and even I struggled. I can’t imagine how difficult this must be for elderly patients or anyone with disabilities.
I told my GP I was changing surgeries — not because of anything they did wrong medically, but because we’re being forced to use this app and they don’t offer online booking outside of it. The receptionist told me I could “turn off notifications”, but that defeats the whole purpose. Patients need notifications for prescriptions, messages, and appointments — not spam on the first page about your health score.
This app desperately needs the developers to remove the spam and make it genuinely accessible for all patients. Right now, it’s getting in the way of healthcare, not helping it.
I had to phone the GP to cancel a doctors appointment because evergreen told me I had no permission??????? So the surgery teach us how to use it.
11 juin 2026
Avis spontané
Réponse de Evergreen Life
Hi Jason, we are sorry to read your negative review of our app. Please do get in touch with us directly at hello@evergreen-life.co.uk and we can help with turning off some of the wellness notifications if you prefer not to receive these. Note this will not affect your notifications from your GP, as we will always also send an email to ensure you don't miss any important messages. A quick way to access your prescriptions/message your GP, is to click Services on the bottom taskbar as this brings you straight to the desired screen. Thank you, Stephen
Third rate app designed to rip off…
Third rate app designed to rip off medical establishments whilst providing a prehistoric service to users
26 février 2026
Avis spontané
Réponse de Evergreen Life
Hi Raz, we are sorry to read your negative review of our app. Please do get in touch with us directly at hello@evergreen-life.co.uk if we can help change your opinion on what we are doing to help GP Practices with day to day operations. Thank you, Stephen
Réponse de Evergreen Life
Hi there, thank you for your feedback. We’re very sorry to hear about your experience with the app. Please do get in touch with us directly at hello@evergreen-life.co.uk to see if we can help with your account. Thank you, Stephen
Appallingly non-intuitive, makes you log in again constantly
The app is appallingly non-intuitive to use. It is incapable of remembering login details, and every time you need to go back to the home page (or indeed any other part o the app) it makes you login again with email and password. This happens all the time and makes using the app very frustrating.
Menus are not clear, and there are often no options to just request a GP appointment. Please sort the login issue.
8 avril 2026
Avis spontané
Réponse de Evergreen Life
Hi Ben, thank you for your feedback. We’re very sorry to hear about your experience with the app. Please do get in touch with us directly at hello@evergreen-life.co.uk to see if we can help with your account. Thank you, Stephen
It's the most disjointed experience…
It's the most disjointed experience ever.
You've got to log in multiple times.
Biometric login fails.
The website and App are not sync'd - so one doesn't keep the login information.
A complete shambles of a user experience.
No doubt, the NHS were charged Millions for this heap of rubbish..
31 mars 2026
Avis spontané
Réponse de Evergreen Life
Hi Andrew, thank you for your feedback. We’re very sorry to hear about your experience with the app. Please do get in touch with us directly at hello@evergreen-life.co.uk to see if we can help with your account. Thank you, Stephen
cant give a negative -0 but this is…
cant give a negative -0 but this is masked as unknown certificates , it does not give appointments it does not let you book it is another useless app that is not welcome , we use the nhs app which has trusted certificates and this one will be blocked from our phones and pc ....rubbish , outdated ,and possibly dangerous
18 mars 2026
Avis spontané
Réponse de Evergreen Life
Hi there, we are sorry to hear you have rated us 1 star. We can assure you that our app is secure and in line with NHS digital policies. You can find more about this in our privacy policy & terms of use - https://www.evergreen-life.co.uk/terms/website-privacy-policy/ Please reach out if we can answer any specific concerns you may have about using our tools - hello@evergreen-life.co.uk
Kind regards, Stephen
Easy to use and reliable 😄
9 février 2026
Avis spontané
Réponse de Evergreen Life
Hi Matt, thanks for the five star review! We are glad to hear you find our app easy to use! If there is anything we can help with in the future, please let us know at hello@evergreen-life.co.uk Kind regards, Stephen
Compassionate, Efficient and patient focused
Compassionate, Efficient, patient focused are 3 things that sum up my and my husband's experiences with the Sidings medical practice. Since my husband's cancer diagnosis these 3 things have and continue to be consistently delivered.
9 février 2026
Avis spontané
Réponse de Evergreen Life
Hi Carol, thanks for the five star review! We are glad to hear your great experience with the Sidings and will be glad to pass this on to the team! If there is anything we can help with in the future, please let us know at hello@evergreen-life.co.uk Kind regards, Stephen
It is very good
9 février 2026
Avis spontané
Réponse de Evergreen Life
Hi Farhana, thanks for the four star review! We are glad you are having a positive experience using our app! If there is anything we can help with in the future, please let us know at hello@evergreen-life.co.uk Kind regards, Stephen
Réponse de Evergreen Life
Hi Denis, thanks for the five star review! We are happy to hear you are having a great experience with Evergreen! If there is anything we can help with in the future, please let us know at hello@evergreen-life.co.uk Kind regards, Stephen
Very easy to order my medication…
Very easy to order my medication without a long wait in a queue on the telephone
9 février 2026
Avis spontané
Réponse de Evergreen Life
Hi Harrison, thanks for the five star review! We are glad to hear you find our app easy and convenient to use to order your medication! If there is anything we can help with in the future, please let us know at hello@evergreen-life.co.uk Kind regards, Stephen
Réponse de Evergreen Life
Hi Maureen, thanks for the five star review! We are happy to hear you are having a great experience using our app! If there is anything we can help with in the future, please let us know at hello@evergreen-life.co.uk Kind regards, Stephen
Able to keep track of all orders…
Able to keep track of all orders easily. Get feedback on what has happened to each order.
9 février 2026
Avis spontané
Réponse de Evergreen Life
Hi Mr Morris, thanks for the five star review! We are happy to hear you find our app easy to use when ordering and tracking your medication orders! If there is anything we can help with in the future, please let us know at hello@evergreen-life.co.uk Kind regards, Stephen
Straightforward
Well, I'm not so good with the Internet, but this Hub makes it easy for me to follow, the instructions seem straightforward. Thank you 🙏 God bless.
9 février 2026
Avis spontané
Réponse de Evergreen Life
Hi Choren, thanks for the four star review! We are happy to hear you are having a positive experience using our app! If there is anything we can help with in the future, please let us know at hello@evergreen-life.co.uk Kind regards, Stephen
Réponse de Evergreen Life
Hi Cherry, thanks for the five star review! We are glad to hear you find our app easy to use! If there is anything we can help with in the future, please let us know at hello@evergreen-life.co.uk Kind regards, Stephen
Réponse de Evergreen Life
Hi Ben, thanks for the five star review! We are happy you find our app helpful in accessing your healthcare services! If there is anything we can help with in the future, please let us know at hello@evergreen-life.co.uk Kind regards, Stephen
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.