Having been a partner with Evermile for a number of years now, with increasing delivery volumes and service subscriptions, I find myself and multiple team members repeatedly 'bashing our heads aga... Voir plus
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Lisez les avis des autres
Delighted with the user experience for all my local based deliveries in and around London. The options for times and days for delivery are a great feature. The flexibility of the type/category... Voir plus
L'entreprise a répondu
We used Evermile over our very busy Christmas period. Their platform is very easy to use and the couriers that they contract are first class. Their level of customer care way exceeded my expectations... Voir plus
L'entreprise a répondu
Expensive, friendly team but they are actually fairly powerless in dealing with issues (there are alot). I urge you to check the underlying courier pricing, much cheaper to go direct
À propos de l'entreprise
Écrit par l'entreprise
We help small businesses offer the delivery options their customers expect, at prices they love. With Evermile local business owners can offer delivery options like express, same-day, next day or scheduled. They can track manage and track their orders. Provide their customers a seamless delivery experience and save time by automating their entire delivery workflow.
Coordonnées de contact
1 Fore St Ave, London , EC2Y 9DT, London, Royaume-Uni
- +447360540155
- hello@evermile.io
- evermile.io
3,7
Moyen
39 avis
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N'a pas répondu aux avis négatifs
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Evermile is a great company for getting…
Evermile is a great company for getting high-end parcels delivered within the UK
1 juin 2026
Avis spontané
I find it super exploitative to charge…
I find it super exploitative to charge extra for adding a new location. Their business model needs to be changed. £34 just to change the pickup location …
3 mai 2026
Avis spontané
Not recommended
Having been a partner with Evermile for a number of years now, with increasing delivery volumes and service subscriptions, I find myself and multiple team members repeatedly 'bashing our heads against the wall' when trying to deal with any issue.
Collection arranged for 2-4pm for a 2-6pm delivery. At 4.45pm the package hadn't been collected. The driver ended up arriving moments before 6pm, causing our customer to cancel their order, as we couldn't fulfil their initial delivery request as promised. £200 revenue loss, recognition that the error was caused by the courier being late, but a hard message delivered of: We only cover claims for lost of damaged items. Not even an apology offered.
As other reviews here mention, Evermile are unfortunately powerless when it comes to fixing issues, and have strict policies in place to cover themselves, but not their partners/customers.
24 juin 2025
Avis spontané
Expensive & not reliable - go direct to the couriers!
Expensive, friendly team but they are actually fairly powerless in dealing with issues (there are alot).
I urge you to check the underlying courier pricing, much cheaper to go direct
2 juin 2025
Avis spontané
The team are very responsive and great…
The team are very responsive and great at problem solving. They go above and beyond. The whole operation of setting up our online shop has been very tough but dealing with evermile as the delivery partner has been a smooth ride.
11 décembre 2024
Avis spontané
Upgraded Customer Experience with Evermile
The whole team at Evermile are exceptionally helpful, always going above and beyond. Their platform's branded order tracking delivers exactly what we need to offer a smooth online experience for our customers. They consistently innovate and develop new solutions to keep our online experience seamless.
2 septembre 2024
Avis spontané
Réponse de Evermile
Hi Katie,
Thank you so much for your wonderful feedback! We’re thrilled to hear that our platform and team have helped enhance your customer experience. It’s great to know that our innovations are making a difference for you and your customers!
The Evermile customer service team is great!
The Evermile customer service team is great! Anytime we have a problem they're there to help us fix it or fix it themselves. Great delivery service!
8 juin 2024
Avis spontané
Réponse de Evermile
Thank you so much for taking the time to leave us your review! We're thrilled to hear that our customer service team has been helpful and that you're pleased with our delivery service. Your feedback means a lot to us!
Great customer service
Thanks to Evermiles customer service team I was able to easily book a next day delivery and deal with an issue i was running into on their system, thanks again Regev!.
5 juin 2024
Avis spontané
Réponse de Evermile
Thank you so much for taking the time to leave us your review! We're glad to hear that our customer service team was able to assist you with your next-day delivery and resolve the issue you encountered.
Dodgy team of non professionals…
Dodgy team of non professionals delivery service they damaged the stock refusing to pay the insurance small businesses please do not use them anymore
29 mai 2024
Avis spontané
Réponse de Evermile
Hello Mohammed!
Thank you for taking the time to leave us a review. We’re truly sorry to hear about your experience and want to address any concerns you may have. Unfortunately, we couldn’t locate your account based on your name alone.
Could you please reach out to us directly with more details about your experience? You can contact us at ops@evermile.io.
We are committed to resolving any issues you may have encountered and would appreciate the opportunity to make things right so we've requested additional information through Trustpilot's official process too.
Thank you for your patience and cooperation.
Team Evermile
Ezgi is very helpful
Ezgi is very helpful, appreciate it so much! Really patient
8 mars 2024
Avis spontané
Réponse de Evermile
Thank you very much for your review. We are delighted to hear that you have appreciated the assistance provided by our customer service representatives!
Great service using Evermile to deliver…
Great service using Evermile to deliver flowers recently, flawless from start to finish and turned up on time!
4 janvier 2024
Avis spontané
Very helpful
21 décembre 2023
Avis spontané
Very pleased with their service
Very pleased with their service - speedy, reliable, good value and great to actually have a reliable customer service team! Will definitely use them again
11 décembre 2023
Avis spontané
Réponse de Evermile
I'm so glad to hear you're enjoying the platform and integrations.
We look forward to many more deliveries over the coming months.
Best,
The Evermile Team!
We are working with Evermile for 4…
We are working with Evermile for 4 months now. It's a very clever concept with great customer service. We would highly recommend them.
4 décembre 2023
Avis spontané
Réponse de Evermile
Hi Fulop,
Thank you for your kind words about Evermile! We're thrilled to hear that our customer service has been top-notch and that we've been able to assist you during your peak periods. At Evermile, we strive to provide the best service possible to all our customers, and we're glad we've been an asset to your business.
Best,
The Evermile Team
Brilliant solution for small businesses
At Drop App we have partnered with Evermile to improve the reliability and reduce the cost of our deliveries. We support a network of independent wine shops and their reputation rests of being able to deliver wine to their customers in less than an hour. The communication and service that Evermile offer is excellent and we are excited to be working closely with them over the coming months.
28 novembre 2023
Avis spontané
Réponse de Evermile
Hi Lisa! Thank you for your great review! We're so pleased to hear that you had a smooth experience with our platform and that our customer care exceeded your expectations. Your 5* rating means a lot to us!
Best,
The Evermile Team
Great customer support!
Had a great experience with Evermile last week- there was a storm and I was worried my product wouldn't be delivered on time. Ezgi was super helpful and helped sort everything!
7 novembre 2023
Avis spontané
Réponse de Evermile
Sammy, thank you so much for your lovely feedback.
We are so glad to hear your delivery needs are being met efficiently!
A rare, but welcome find...
Very occasionally you come across a company that just understands how important it is to back an incredible product up with unbelievable customer service! From start to finish I have felt 'in the know' with my orders progress and if I ever needed to ask any questions the customer service team were on hand to help! Delighted to have such an incredible experience!!
12 novembre 2023
Avis spontané
Réponse de Evermile
Hi Tom! Thank you for your great review! We're so pleased to hear that you had a smooth experience with our platform and that our customer care exceeded your expectations. Your 5* rating means a lot to us!
Best,
The Evermile Team
I recently discovered Evermile and was…
I recently discovered Evermile and was very impressed, I rely heavily on punctual courier deliveries. Evermile has various delivery options, catering to all specific needs. Their customer service has been nothing short of amazing.
3 novembre 2023
Avis spontané
Réponse de Evermile
Hi Daniel,
Thanks so much for taking the time to leave us a 5-star rating – it's much appreciated!
Best,
The Evermile Team
The customer service was exceptional
The customer service was exceptional, as they kept me updated throughout the entire process of my orders. I had a question about the platform, and their support team responded promptly and professionally. Overall, my experience with Evermile was outstanding.
2 novembre 2023
Avis spontané
Réponse de Evermile
Guy, thank you so much for your lovely feedback.
We are so glad to hear your delivery needs are being met efficiently!
Fast, easy service
Evermile is easy to use, easy to set up with excellent support staff, they have created a gap in the market and helped my business compete with the 'big boys', I highly recommend them
31 octobre 2023
Avis spontané
Réponse de Evermile
Hi Rajesh! Thank you for your great review! We're so pleased to hear that you had a smooth experience with our platform and couriers and that our customer care exceeded your expectations. Your recommendation means a lot to us.
Best,
The Evermile Team
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