Everton Avis 

These are absolutely rubbish for customer service and sending out the correct items, don't get a reply for days and then saying that the item has been dispatched. I know it has as it is the wrong item!!!

Now I've had a link to say that I can return for free but gives me a refund. I don't want a refund I want the correct item. This was meant to be a Christmas present ordered in loads of time but will now probably not arrive.

Customer service is non-existent.

Terrible service, ordered twice when there was black Friday sale on saving quite a bit of money, payment went through fine and money left my bank, however they failed to process it and put money back in bank, by the time I had realised this sale had finished and everything back full price. So frustrating as I had been in the shop later in the day too but knew I had the online order so didn't buy anything. Impossible to get a response from customer service

I am so disappointed with this companies customer service. Disabled their chat feature, disabled their phoneline and completely ignore you via email. I am still awaiting my order, Hermes have admitted losing it, I have sent them this evidence and they come back and tell me I have breached data protection and can’t access my account!??! I even sent a screenshot of my account details… As a fan this is disgusting. You can’t ignore your customers, and you definitely can’t ignore the fact we was not given our order!! I will never, EVER buy from this site again… you take our money and disappear!! Then tell me I have no account after using the same one for 10+ years… DISGRACEFUL!!!!!!

I wish I could give zero stars. Absolutely shocking service, completely faceless and you get ignored. Beware of hidden postage charges! Items cannot be returned to store, which is not made clear and stores will not help at all! They even openly said they won't touch anything to do with online as they get ignored by the too!! Such a let down for fans as this is the only option for merchandise if you don't live close to Liverpool.

Worst customer service ever.

I packed an order for a personalised kit and 10 mins after I ordered realised it was wrong time I wanted. I email and called to try and inform them of this (10 mins after) and they would not cancel or issue a refund. I am now 80 pound down just weeks before Christmas.
DO NOT USE THIS SITE

Very disappointed in their poor customer service.
They sent an incorrect item to the one I actually ordered, then expected us to pay £5 postage to return it!
After a lot of to-ing and fro-ing with emails, they have rightfully removed that cost, but are now expecting us to pay delivery AGAIN, to receive the correct item we ordered in the first place.

everton direct have some absolutely wonderful merchandise but sadly when you try and place an order the website often crashes and earlier this year one of my orders didnt turn up i am currently out of pocket as a result

Disgusting company, should be shut down. Whoever is doing the orders is completely ruining Everton's name. It's the same company fulfilling orders for all teams and NFL etc.. I had a Large Everton shirt delivered and it was the size of a Small.. The only returns option was the pay over £5 to return it, so I've emailed them with the proof of the size error and I've just been messed around with emails back and forward, asking for photo's when I already sent what they asked for. I actually run a mail order company, so good luck to anyone else returning wrongly sent items!

Hate to say but the after sales service of this company is nothing short of diabolical. Bought a home kit for my some for his birthday. The socks arrived frayed and the shirt had a pull in the hem. The returns page doesn’t recognise returning personalised items (had his name in the back) I sent them an email straight away(within 3 days). It took that long to sort out they said 28 days had elapsed so not entitled to a refund. I explained it was over 28 days because of their mega slow response time but that was irrelevant because as the items were faulty I was actually entitled to 90 days. After finally getting a refund over a month later they didn’t refund the postage, they informed me I wasn’t entitled to it. Again reading their terms and conditions as the items were faulty I was entitled to it. 2 examples of the staff not knowing their own company policy. I did wonder if the replies were automated or written by foreigners with a lack of British understanding, so robotic and lacking any sort of empathy for my complete frustration to the way my case was handled. It’s impossible to speak to anybody in person and the live chat was always conveniently ‘unavailable’. Also spending £90 on a kit for a 6 year old then £5 p+p and a bizarre 99p warehouse handling fee????? Talk about a billion pound industry rinsing its fans for every last penny. Oh I nearly forgot to add the insulting offer of 10% refund to keep the defective kit. In effect paying £81 for a kit with knackered socks and shirt!!! 😡

Absolute disappointment. Ordered a kit for my nephew who lives in Spain 7 months ago and never arrived. Contacted customer service who never helped and kept saying that they would send the item again when they received back. I have sent lots of emails and this is the worst customer care I have ever dealt with.

Absolutely disgusting service . Placed an order for one Everton football shirt massively over priced on the 5th September and am still waiting now over 2 weeks later . I will never buy from Everton direct ever again .

Ordered through Everton direct took 3 days to come even though it wasn’t supposed to come until the 9th of September it came on the 3rd of September. Everything in right sizes and true to size fast delivery one proud Everton supporter here! Can’t fault!

Shocking service, very rude staff and very unhelpful. Would not order from
Everton direct, absolute shambles. Returns process is diabolical! Save your money!

Duplicated an order, no live person to speak to or option to cancel one of them on line, by the time I could speak to a human both orders were already processed, DON'T buy on line, probably ok if all straightforward but this is a shambles, email about this sent to Everton board and local paper, if I could zero points I would

****Warning**** Next day delivery is not next day delivery according to the customer service. According to the customer service department it is only next day delivery, the day after it leaves the warehouse and not when you purchase it.
Just .in case anyone from Everton does bother to read the reviews. I purchased the item on the 20th and the earliest I expect to get it is on the 23rd. Definitely not next day delivery.
I wont be purchasing any further items from the website as a consequence.

Would give it zero if that was an option. Wish I had read the other reviews first. Paid 4.95 delivery. Found out that the kids sizes are so much smaller than any other brand so had to return item. I called to advise them that there was no returns note included. The man on the phone told me they are paperless. I have to go through the hassle of arranging a return at a cost of 4.95 again. Never known an online company like it. Definitely not giving back to the fans. Avoid!!!

The most appalling returns ‘policy’ in the world. I paid £7 delivery including their bizzare ‘handling fee’. Now paid £4 to return a pulled shirt. No refund on postage. I don’t think they offer it ever if damaged! The delays on communications are ludicrous. My Dad supports Everton but sadly I will never ever be going near again. I have bought shirts for him for many years with no problems. They seem to have changed who is running the website and deliveries.

Absolutely stellar service, made my fathers day with perfectly fitting kits for my son & myself prompt EARLY delivery, Thank You Everton, your no1 Life Long Fan.

Currently having an absolute nightmare trying to get my £100 refund back!!! I paid for a return label... which is a rip off in itself seeing as I'd already paid delivery. Posted it the same day. Over 2 weeks later I've still heard nothing. Online tracker doesn't work, royal mail say its delivered.
I've emailed 3 times, phoned up and left messages because nobody answers, tweeted, direct messaged.... not heard a thing. Absolutely shocking and appalling customer service I will never order from them again. Shouldn't be this stressful to just shop!!!!!!

Absolute nightmare I order 6 t shirts in May and was due to be delivered by the 1st June 4 t shirts turned up not the other two which were birthday presents so been in email chat to 4 different team members 3 different teams since last Tuesday and still no delivery I asked for either compensation or delivery charge back as I’m out of pocket as had to go and buy another birthday present to be told in one email no cannot do that as I have received part order then I get another email from a different member saying we can refund the delivery charges if I would like and in the same email oh sorry this is already being processed so why ask if I want it then seriously won’t be ordering from them again. Right hand don’t know what left hand is doing. Still waiting for the shirts to be delivered so now it’s been 9 from expected delivery. So still waiting no parcel then receive an email saying the parcel has been returned undelivered and abs to check my address the fact the first parcel got delivered to the same address with no issues it’s an absolute joke shocking.