I purchased a pair of the Panther Oxfords and they are an excellent shoe, they're worth every penny . Tim was always there when i contacted him with any querys, and when I wanted a refund for an unw... Voir plus
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Great quality of workmanship invested in this pair of stunning shoes couldn't be happier. Bought in the sale but still quite pricey however can see where the money goes,will definitely be buying agai... Voir plus
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Best stilettos I have ever worn, I can literally use them for hours without a pain because of the insole padding. I could wear them everyday, but I’m saving them for special occasions. Extra points fo... Voir plus
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The buying was very easy… however I have had problems since, I bought a pair of boots size 10, they were the tightest 10’s I’ve ever bought. Requested a refund on the 2nd Aug… still waiting!!! Thanks... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
A luxury London based brand that produces men's and women's dress shoes and accessories. We ship worldwide.
Coordonnées de contact
Royaume-Uni
- evesandgray.co.uk
4,5
Excellent
139 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Shoes are fantastic quality…
Shoes are fantastic quality individual and in short the best shoes and boots I own... I have 3 pairs and I love em
6 novembre 2022
Réponse de Eves & Gray
Thank you Matthew! We are proud to have you as a customer :)
The choices available and the quality…
The choices available and the quality of the actual end product.
26 octobre 2022
Réponse de Eves & Gray
Thank you Bilal greatly appreciated :)
Quality and good looks
This is now my fourth purchase so maybe that tells you something . I really like the products ,fit like a pair of slippers, quality top notch. Won't be my last buy .
23 octobre 2022
Réponse de Eves & Gray
Good morning, thank you very much for taking the time to review us. We greatly appreciate it. Very best regards E&G Team
Shocking service on new shoes
Ordered 2 months ago and still not received my shoes. No notification when buying that the shoes were made to order and the manufacture/shipping time was 5 weeks. I would have settled for 5 weeks when eventually advised but now it is currently over 8 weeks and I still havent received the shoes.
Was emailed on the 27th September to advise the shoes were ready and were been sent out on an express delivery. Today is the 19th October (23 days later) and the 'Express Delivery' has still not arrived. Shocking service and so disappointed having used Eves and Gray before without an issue.
19 octobre 2022
Avis spontané
Réponse de Eves & Gray
Good evening Chris, Its Tim Waring - Your item is being shown as being delivered https://clientesparcel.dhl.es/LiveTracking/ModifyMyShipment/0280540830 - I will call you in the morning to ensure they are with you. The original order was on the 24th August so you are right, they did take a little longer due to the fact we required a certain type of leather for this style. My apologies for that. More importantly I want to make sure you have new received them as they were delivered a few days ago. Best regards Tim
Fantastic, Trustworthy company
Eves and Gray have provided me so far with 7 pairs of footwear, each one is outstanding quality and comfort. Delivery time is short and their customer service team are fabulous. My favourite shoemaker and I fully recommend them to one and all.
12 octobre 2022
Réponse de Eves & Gray
Good morning :) What wonderful words! Thank you so much and it lifts everyone's spirits reading this!
Great customer service
Great customer service Tim (managing director)
Called me personally to explain they had found my preferred size as a size 10 was not on website
I ordered an eleven they noted from previous purchase my size
Unbelievable service
13 octobre 2022
Réponse de Eves & Gray
Thank you Paul, I was very happy to help and pleased to have you as a new customer! Appreciated greatly :)
The Boots I've ever had thank you again
5 octobre 2022
Réponse de Eves & Gray
Thank you very much for taking time to review us :) Appreciated greatly.
Great shoes and wonderful customer care…
Great shoes and wonderful customer care . Highly recommended.
12 octobre 2022
Réponse de Eves & Gray
1000 Thank you's kind Sir :) Greatly appreciated
Réponse de Eves & Gray
Thank you kindly for taking the time to review us :)
Shoes are quality handmade
Shoes are quality handmade . But there was a bit of a mix up about the delivery date , i was on holiday when the shoes where delivered.
27 septembre 2022
Réponse de Eves & Gray
Thank you very much for the review and we hope you had a relaxing holiday :")
Have purchased a few sets from Eves
Have purchased a few sets from Eves, 5 I think.. all very good with the exception of one pair that had an unfortunate mark, it was in the sale though.. in most terms, highly recommended. The fact that I continue to purchase from them is recommendation in itself.
8 septembre 2022
Réponse de Eves & Gray
Thank you very much Dorian for taking the time to review us. Proud to have you as a customer :)
Edited* Shoes have now arrived
Edit: whilst initially disappointed that I had to resort to giving a bad review to get a response from CS (see bottom of this review).
I can say that since the MD picked up my email the service has been excellent. My shoes arrived today. And we’re sent out yesterday!
I already have one pair the same and I liked the quality and look so much I wanted to have another pair in reserve. The fit is good I have quite wide feet and they don’t feel squashed despite the shape, but I will say from experience of my last pair. You need really thick socks like walking socks to wear them in. I ended up with a painful blister after 5 mins of wearing them but it was just one shoe. They do get much better after a few wears, but I still wear thicker socks if I know I will be walking a lot
I’m leaving 4 stars simply for the lack of response to my initial enquiries with the company but for the quality and look of the product I would leave 5 stars
Shoes haven’t arrived 3 weeks after purchase and no response to email asking where they are
21 septembre 2022
Réponse de Eves & Gray
Good morning, We are truly sorry to hear this. Please see the info below. Have you received a "Customer not at home card" They were sent out on the 6th! Please can you also confirm which support email you have used? support@evesandgray.com is the correct channel. On occasions parcels arrive when the customer is not at home. We will look in to this today for you, to make sure it is rectified. Thank you Tim Waring (Managing Director)
Order: 698565001
Carrier: Parcelforce Worldwide
Carrier Reference: FN1121376
DM Consignment Code: DMC3W8CVFMSL
Delivery Expected:
07:00 Wed 07 Sep 2022 BST - 17:30 Thu 08 Sep 2022 BST
Find other parcels in this order
Parcel: 1 of 1
Tracking Code: PBFN1121376001
Despatched DESPATCHED
17:42 Tue 06 Sep 2022 BST
Visit tracking site: Parcelforce Worldwide
Elec Advice recd by carrier 1 ITEMS 12:00 Tue 06 Sep 2022 BST
Awaiting Despatch 11:18 Tue 06 Sep 2022 BST
Excellent shoes & Purple!
Excellent shoes!
Sales are amazing value!
Perfect fit!
Purple!
13 septembre 2022
Réponse de Eves & Gray
Thank you very much for your kind words :)
Réponse de Eves & Gray
Thank you Sir, greatly appreciated :)
Quality shoes as always
Quality shoes as always. Quick delivery and communication. 5*
14 septembre 2022
Réponse de Eves & Gray
Thank you very much Brian, greatly appreciated :)
Wrong shoes
Original shoes that turned up were both the wrong style and size turned up. To be fair, the team did turn this round quickly and shipped the correct product but not the experience I had hoped for.
6 septembre 2022
Réponse de Eves & Gray
Good afternoon, Sincere apologies our distribution centre "Hallmark" where the items are kept, did indeed send the incorrect item. We have also shipped (Even before receiving the item back) the correct pair out to you on the fastest possible method. We are at the mercy of the postal carriers and typically cover all postage costs. We will contact you on Monday to make sure the shoes have arrived. In this day and age we have to sadly rely on third party companies and from time to time they let us down. Apologies once again, Eves&Gray Team (Update* Thank you for re-considering your rating and we hope you like the shoes) :)
review
fantastic service only two days for delivery of my shoes love the shoe very well made and look amazing, i will defiantly be back
1 septembre 2022
Réponse de Eves & Gray
Thank you kind Sir - We appreciate your feedback :)
Brilliant service and a
Brilliant service and a
Superb product even down to the packaging .
27 août 2022
Réponse de Eves & Gray
Thank you very much for taking the time to review us :)
Not disappointed….again
Arrived promptly and the quality of the boots along with the comfort is outstanding. Properly made boots.
26 août 2022
Réponse de Eves & Gray
Truly appreciated, thank you very much :)
Hellcat Chelsea Boot in tan.
Always great service! Chelsea boots delivered in good time. Well packaged. Beautiful quality!
22 août 2022
Réponse de Eves & Gray
1000 thank yous Martyn for your kind words :)
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