What a shambles, let down three times on delivery. The person looking after my account who I believe was called I think Fane? No returned calls no information to tell me my delivery was not going to b... Voir plus
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Lisez les avis des autres
Website is easy to use. Price was competitive. Advised of day of delivery the day before. Driver polite and filling of tank was quick. Would be good to have delivery time of am or pm.
We have used Evesons for over ten years now and have never had a problem with them. They are polite, helpful and always deliver within a few days of ordering. We don’t have to be home, they just deal... Voir plus
The delivery was a day late owing to the tanker needing repair. I did phone to enquire why it hadn’t come and was immediately told the reason. No excuses. Then they sent both an email and phoned to... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Over 40 years experience of delivering oil for household and commercial use. Delivering in Warwickshire, Hampshire, Worcestershire, West Sussex and Southampton.
Coordonnées de contact
Birmingham Road, CV8 1PT, Kenilworth, Royaume-Uni
- 01676 531100
- sales@evesons.co.uk
- evesons.co.uk
3,7
Moyen
380 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 88 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Disappointing customer service.
Disappointed to find a new pricing scheme has been introduced. It appears being a loyal customer of over 10 years counts for nothing.
4 mai 2024
Good price & delivered on time
Good price. Delivered on the day promised. No complaints.
8 avril 2024
Prompt service
10 avril 2024
On line ordering is a great way…
On line ordering is a great way forward. I was offered 5% ??2p off a litre. Did I get it?? Invoice makes no mention???
1 avril 2024
Réponse de Evesons Fuels
Good afternoon,
Thanks for getting in touch.
Can you email feedback@evesons.co.uk with some details and I'll check your order? If the discount has not been applied then I'll look into getting it credited to your account or refunded.
We will need your account number and/or delivery address for the order.
Thank you.
Kind regards,
Andy
Quite simply how easy everything was to…
Quite simply how easy everything was to get oil supplied on time with no fuss at all. Not so for many suppliers I’ve used in the past
21 mars 2024
Prompt delivery at a good price
This was my first time using Evesons - they came sooner than I expected, the price was good and the service efficient. Definitely five stars
2 mars 2024
Easy to order and delivery is on time
14 février 2024
great service whatever the weather.
delivered early morning, pouring with rain, no fuss just got on with it. nice friendly service. never had an issue with evesons. highly recommended and a good price too.
30 janvier 2024
communication
Hi
Thank you for the survey... The main issue I had was that I had no confirmation of the order from your website via email. So I didn't know if the order was placed or if it was placed when it was coming.. I received a phone call from the driver on the day of delivery luckily I was in. Hope this helps.
5 février 2024
Réponse de Evesons Fuels
Good afternoon,
Thank you for the feedback - I'll ask the team to check the email notifications to see if there is anything blocking them.
I'm sorry to hear you did not receive this confirmation and glad to hear the delivery was successful.
Kind regards,
Andy
EXCELLENT SERVICE
The delivery was a day late owing to the tanker needing repair. I did phone to enquire why it hadn’t come and was immediately told the reason. No excuses. Then they sent both an email and phoned to say it would be delivered the following day, which it was. Always helpful and courteous and the drivers are considerate and never drag the hose over plants which we had experienced with other companies. We have dealt with Evesons for some long time now and would recommend them highly.
28 janvier 2024
Ordering process very straight forward…
Ordering process very straight forward and price competitive. Only flaw was as it was delivered on a Monday, I didn't get the usual phone call the day before to confirm delivery being made.
22 janvier 2024
I paid extra for a quicker delivery but…
I paid extra for a quicker delivery but it ended up being delayed by 5 days, which I understand does happen if things are beyond their control but I kept being told it will be delivered the following day and nothing turned up. They then told me I'd be refunded some money and all I got sent was an email with another invoice when I'd already paid. Still waiting for this refund.. I've now got to chase again. First time I've ordered, not a great impression.
17 janvier 2024
Réponse de Evesons Fuels
Hi Natalie,
I'm sorry to hear this was your first impression of Evesons and thank you for making us aware.
Could you please email feedback@evesons.co.uk and let me know your account number or delivery address? I'll then get the team to investigate this, ensure the refund is being processed and see if we can make amends for your experience.
Kind regards,
Andy
were supposed to deliver our oil today…
were supposed to deliver our oil today they never now say tommorrow no sorry bad company they have charged us for it already
7 février 2024
Avis spontané
Réponse de Evesons Fuels
Hi Ian,
I'm sorry to hear you did not receive your delivery on the expected date. Can you please email feedback@evesons.co.uk with your account number and/or delivery address so we can investigate this and make amends?
Kind regards,
Andy
Excellent all round!
16 janvier 2024
Excellent service every time 😀
Excellent service every time 😀. From the person who answers the phone to the delivery driver, everyone cannot be more polite and helpful. We have used Evesons for many years.
11 janvier 2024
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