Physiology amazing but getting through and speaking to someone on the phone is a total nightmare you can't get through via email or phone no one answers been trying for 2 weeks via email and calling not one answer back

I have nothing but praise for the amazing team that have dealt with my son’s combined autism and ADHD assessment. The team that did the assessment were incredibly supporting and empathetic to our experience with some really useful help. My only criticism is that the communication could be a little better. My son completed the assessment process in January but did not receive his diagnosis until May. This was because his case needed to be put into a complex case MDT and then more information was required. However this information was only given to me when I chased what was happening. This lead to an awful lot of anxiety for myself and my son. If this had been communicated at the point of action it would have helped. From assessment to report issued took 5 months in total, which is a long time to wait when you are waiting for the report to access further support at school.

I’ve just received my diagnosis for ADHD today and I am extremely grateful for what Evolve has done for me. They have gone above and beyond to give me the best experience possible and all the staff are lovely. Other than the waiting list being relatively long I have had no issues. Thank you Evolve!

Appalling communication, IT problems with their portal, frequent miscommunication and many delays. We finally had notice that the report was on the portal ready to be downloaded (about 6 months after the assessment had taken place). We only had 7 days to download it, and no one replied to my emails reiterating that I can't get into the portal (some sort of IT issue no one seems to understand, or be able to do anything about). I'd made the clinician aware of the issue and she promised to email me the report, which she did, but it was encrypted and she didn't send the password. No reply to any further emails. It beggars belief that they're operating at all and I'm shocked the NHS is still referring people to them.

Shocking experience with evolve so far, our first assessment was cancelled on the day of the appointment finally had our initial assessment nearly 3 weeks ago now, clinician said if not heard anything a week after for the rest of the assessment ( childhood history etc ) that we was to chase it up. I have sent emails and tried chasing every day via phone call and leaving voicemails and no one has responded, also sent further information over from daughters new school as requested by the clinician and again no one has picked this email up!! Really bad start and doesn’t give our family much hope for the rest of the assessment after been on the waiting list since 2024.

Opted for Evolve Psychology on the Right to a Choose pathway for Autism assessment. My GP made the referral and following a week or so later, I made contact to ensure they had received it. Response from admin stating they had received it and once processed they would be in touch with registration paperwork. That was in November 2025 and now they are not replying to my emails or voicemails. Terrible service and very disappointing.

Really understanding very kind and honest welcoming and respectful they listen to what u have to say

The process through right to choose was great. Our coordinator was helpful experienced and showed high level of understanding and support. The assessment was well organised. Feedback was clear and easy to understand. All staff we interacted with where helpful and kind

Unfortunately with Miss communication and not having clear instruction and directions we had a rough start but after over coming speed bumps we had an amazing experience. We were heard supported and treated with utter respect. We have had nothing but help and advise. We have choosen evolve pathway again for our other son and had other friends we have directed to evolve too. Wouldn't have any other choices. Thanks to all the teams involved.

I was really happy that our original appointment was after around 10 months of waiting so ahead of expected time, communication wasn't great prior to that, our forms from school were not picked up (posted) for some time and the email communications has been stilted, everything I've had has been me chasing.

The lady at our initial assessment was amazing, we were told 4-6 weeks for our history appointment, it's been almost 9 weeks and I've still had nothing which is absolutely appalling. We're already very stressed and have multiple applications (EHCP) that will need the report from Evolve, I'm not being given a clear reason why we're so delayed or when I can expect my next appointment and I've lost confidence in them totally.

Very disappointed my son went in for a adhd and autism assessment came back and speech delay. He got scared and masked not surprised a 6 year old shouldn’t be in a room on his own with strangers who has special needs! I appealed which then they took the speech and language delay off but still came back as no to autism and adhd
Yet everyone can see it including me because 2 of us in the house already have it. School saying Autism . Just very disappointed don’t care about the diagnoses it’s more so he can understand why he is the way he is. And as he grows get the support he needs.
I am going private and wish I had not picked evolve and gone with owls like my daughter .

We were first contacted by Evolve Psychology in April 2024 confirming receipt of our son’s NHS referral. We completed all requested paperwork promptly, but then had to chase them just to confirm that they had received it. That confirmation did not come until June 2024, when we were advised that the waiting list was 24 months.
An account was finally created in December 2025, and our son’s first assessment was in January 2026. Unfortunately, the appointments were then handled incorrectly, which meant we had to wait again for a further appointment in February 2026.
Since that point, we have chased several times for an outcome, only to be told that they needed more time. We are now 5 months on from the initial assessment and still have no clear outcome, no proper update, and no confidence that this is being handled appropriately.
Communication has been shockingly poor throughout and at times completely absent. For a service dealing with children and families who are already under pressure, this is simply not good enough. Based on our experience, I would not recommend Evolve Psychology to anyone seeking an assessment.

Evolve psychology services are absolutely brilliant! We used the rights to choose option to help our son with getting his autism diagnosis. The team where amazing and really understood our son and what he was going through. Sally Pitts and leese bourton thank you for all your help and support on our son's journey, he is now able to understand himself and who he is as an individual.
I will definitely recommend evolve psychology services to those who seek help and understanding.

I cannot recommend Evolve enough! From start to finish.  I was bracing myself for a long, drawn out ordeal, but they kept me updated.

​What really stood out to me, though, was the exceptional support. It’s so rare these days to interact with a team that genuinely cares. They didn't just pass me through a generic system they actually listened to everything we said  and For the first time in a long time, I felt completely heard and understood by a support team.

The staff are all lovely but the whole system needs a shake up
I first applied for an assessment in 2024. My child was assessed late 2025 and it’s now May 26 and I still don’t have a written report, it’s been 10 weeks now since we received the verbal diagnosis.
It’s not the kind of service I expected I’d receive unfortunately.

Excellent professionals and very thorough assessment. Highly recommended.

Such lovely professionals work here - so understanding and kind. Would recommend to anyone looking for a diagnosis.

⭐⭐⭐⭐⭐

I had a very positive experience with Evolve psychology clinic during my daughter’s ADHD assessment. From the beginning, the team was professional, patient, and very attentive to detail. They took the time to listen carefully to both my concerns and my daughter’s experiences, which made us feel truly understood and supported.
The whole process was handled with care and sensitivity. They explained everything clearly and made sure we were comfortable at every stage. I especially appreciated how thorough they were, nothing felt rushed, and every detail was considered.
Their communication was excellent, and they were always respectful and kind. This made a big difference for us as a family.
I would highly recommend this clinic to any parent looking for a comprehensive and thoughtful assessment for their child.
Thank you for your support and professionalism.

Not at all impressed. Initial referral via Right to Choose for an adult autism assessment was straightforward enough. I chose Evolve because of the detailed information on their website combined with the fact the had an office a few miles away in Newcastle for on-site assessments.
The referral was sent to them at the beginning of December 2025 and I received the forms to fill out toward the end of December which were completed, returned and on their system by the beginning of January. So far, so good.
They did have a query regarding the forms, and I was a little concerned that after replying to their email, they felt the need to ask the same question again and if I was absolutely sure. Since my answer was quite clear, I couldn't decide if it was excessive diligence or if they thought I was a bit dim.
I then heard nothing more until earlier this month (April) with an appointment for an online assessment using Microsoft Teams.
Since they do both online and in person assessments, I had assumed I would be asked which I wanted, but apparently not.
I emailed to request an in person appointment and explained that I didn't have any webcam or microphone equipment that would be required for an online video call. Their response was to ask if I couldn't get someone more technical to help me set it up.
Not exactly suggesting they read emails properly.
I emailed back and again explained that it wasn't that I wasn't technical enough, I didn't HAVE the required equipment. I even went to the bother of explaining that I had a webcam at one point and found I was so uncomfortable being on camera that I didn't use it and once it was obsolete never replaced it.
Their response? Couldn't I borrow the equipment from someone?
For an entity that appears to be predominantly dealing with Autism and ADHD, so two groups of people very likely to have issues that need to be worked around, they weren't in the least accommodating. In fact they would have been hard pressed to be any less helpful.
I asked about getting an in person appointment at the local location a few miles away. Answer, no they aren't doing them there, I'd have to travel nearly 100 miles away to Harrogate as they were only doing assessments there.
I did point out that the website still reports them as available both to private and right to choose patients. Checking the website today (2 weeks later) that still hasn't been changed.
Since online was out and I can't travel that far I asked them to just cancel the appointment as it wasn't going to be an option and I would have to get a normal NHS referral and just wait a few years. They were very quick to confirm the cancellation and stated they would inform my GP.
Three days later they contacted the GP to tell them I had been discharged from the service because I had failed to complete and return the required forms.
Whilst I have no idea what Evolve are like at psychology, their communication is poor and efficiency and attention to detail are abysmal. It also seems the information on their website is outdated and can't be relied upon.

Evolve have always had great communication when needed and have found the assessment period fairly straightforward but thorough, any questions answered and really lovely people who carried out various parts of the assessment with my son and myself. We waited abiut 2 years from joining the waiting list but that was the average wait time so to be expected when using right to chose.