Purchased a floor polisher two years ago. Since the date of purchase, the machine failed to work. It would shut off every five minutes. I contacted customer service, they responded once, but have n... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The lady whom replied to my e-mail was very knowledgeable about the trouble I was having. She immediately sent me a response with "how to" instructions to solve the problem with installing the Hook &... Voir plus
GREAT CUSTOMER SERVICE! After placing an order for a set of brush plates for my EP170 floor scrubber, I realized I had mistakenly spelled the address. Following the assistance instructions, I promptly... Voir plus
I was a bit worried when I hadn't received my order in a timely manner, and I was receiving these rating emails. I did reach out advising I couldn't rate on something I hadn't received. I did recei... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Ewbank has over 140 years of expertise in developing and manufacturing household cleaning products. We are committed to providing high-quality and high-performance cleaning solutions at affordable prices. Rooted in innovation, our mission is to meet every cleaning need, ensuring trust and satisfaction for our customers.
Coordonnées de contact
Charlotte, Etats-Unis
- +1 (704) 827 9385
- enquiries@ewbankus.com
- ewbankus.com
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Lack of Customer Service
Purchased a floor polisher two years ago. Since the date of purchase, the machine failed to work. It would shut off every five minutes.
I contacted customer service, they responded once, but have not addressed the issue again, despite my numerous attempts.
I will purchase a new polisher from a company that backs their products .
good web page
Great customer service.
Customer service was very helpful in making sure I got the right items
Hook & Loom Installation
The lady whom replied to my e-mail was very knowledgeable about the trouble I was having. She immediately sent me a response with "how to" instructions to solve the problem with installing the Hook & Loom attachment. Her instructions were so simple.
The motor could be a little more…
The motor could be a little more powerful.
I cleaned a floor that was half assed cleaned by x- wife for about 35 years, It did the job but motor seemed to over work itself. But remember it was really dirty.
Dennis Hazelton
I ordered replacement attachments for…
I ordered replacement attachments for my steam cleaner, and received it in 7 days with no issues.
Scrubbing Function
Just using the scrubbing function brought my wood floors back to life like new. Thank you!
Quick and efficient service and product
Quick and efficient product and service. Received the merchandise sooner than expected.
The EP 170 is great machine for the…
The EP 170 is great machine for the price that I paid for it and the pads work great for it to cut black marks off the title floor that I been cleaning with the EP 170 but I wish it had some type of stiffer pads for it that would take up bigger black marks that is built into the title floors like some of the high end types of floor scrubbers and buffers use
Very efficient
I receive product in a timely manner.
Highly recommend
You had the part I needed in stock-order process was easy-delivery was quick 👍👍👍
Easy ordering process, reasonable prices
The ordering process was easy and efficient, and parts are reasonably priced. I received an email with the shipment tracking number. However, I would like to have seen a way to track the order on the website.
Think the cost was too high.
Think the cost was too high.
The product was shipped properly and fit properly.
I was a bit worried when I hadn't…received my order
I was a bit worried when I hadn't received my order in a timely manner, and I was receiving these rating emails. I did reach out advising I couldn't rate on something I hadn't received. I did receive a follow-up email with a tracking number that I previously did not have, showing it was on a late delivery. I did eventually receive what I ordered, but the box was completely opened. My items were inside. I guess that person didn't need the same parts as I ordered 😄
My 5 stars ⭐ is for the great follow up that I received. And was so appreciated.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.








