Expedia Asia Avis 10

The hotel you provided was far from the location I entered. When I realized this and wanted to cancel, I had to go through your customer service. Your customer service clearly said they would contact me by phone, but they never did and then refused to give me a refund. Could there be a worse experience than this?

Leaving a review here as their Google reviews have disappeared. DO NOT engage Expedia SG (Expedia UK on the other hand is reliable) - Expedia SG employs people who do NOT care about customer service. Couple of years ago my flight got cancelled and it took multiple angry calls to Expedia Sg to get my refund.

Consider paying with PayPal if this is an option, because PayPal can probably give you a refund more quickly than Expedia SG.

It is probably best to book directly with the airline (at a slightly higher cost) but it’ll save you your sanity and time.

Made a booking at a property through Expedia. About 2 weeks before the booking, encountered an accident and had to cancel the booking. We seeked out the property to request to approve the cancellation with refunds on compassionate grounds and of which they kindly approved and told us to get Expedia to facilitate the process. With that, i reached out to Expedia to inform them of this and shared all details including the email exchange I had with the property. Expedia was informed of this and said they will need to reach out to the property before proceeding with cancellation and told me to wait. Thereafter, there were no updates or simply a 'we were unable to reach the property' which is utterly unacceptable especially when i got written confirmation from the property itself to proceed with a refund on a goodwill basis. It is taking me 3 times so far to get any decent response from to faciliate this cancellation and wish me luck.

I give it minus 5 if i could. I booked, one car rental from expedia, one hotel ( thru their hotel.com) on my upcoming trip to UK.

Both had problems.

For my car rental, i booked an extra day by mistake. Alamo claimed they cannot helped me because i used a third party platform, i must go to expedia. Expedia claimed Alamo refused to change and i have to cancel and rebook again. you know what’s the catch? i have to pay different price now. so damn if you do and damn if you don’t. zero recourse

I booked a holiday apartment through hotel.com. paid on 11 may and the apartment owner went incommunicado from 11 may to 22 May and suddenly appear after 22 May. due to no response, i cancel my booking on 19 May as I have free cancellation before 22 May. but no, at first hotel.com said i followed the policy and will get my refund according to properly policy. after 22 May, hotel.com said property has a right to retain my money according to their policy (?) and provide no details on what is this policy? The property continues to have their listing on Hotel.com?? Why?? This is an outright scam and hotel.com is supportive of daylight robbery

#expedia#hotel.com#zerocorporateresponsibility. Your business is built on people’s mistake on trusting you. You gleefully stepped away while you watch travelers get scammed. SHAME on you!

I made a reservation in Belgium on my Expedia app for a hotel in Thailand. Now my creditcard was charged on Singapore Dollars. I could cancel the booking (because I choose another date) without any costs, but at the end I was credited nearly 85€ less.
I do not understand why I was changed in Singapore Dollars when making a booking on the Belgain app. It seems that the 85€ are credit card charges. They are not refunded even with a "hassle free cancellation"

Horrible, Horrible!
I got basically robbed!
The staff of Expedia lack of knowledge cost me extra fees on my bookings. they just like to blame airlines but basic, very basic knowledge they don't have, which cost me so much! Stay away from Expedia!

Their booking could not be changed online even though it was advertised as being flexible and able to change online. They gave me numbers to contact them that were invalid. I contacted one of the numbers, which was an outsourced team in Philippines and they said their system is broken. Then they referred me to another Expedia number, which was again invalid.

I have booked with Expedia many times over the years, but they did show their true colors during the covid19 crises - that are obviously still going on. I had a booking for April 30, 2020, for a hotel in Phuket. When travel was stopped I asked for a refund. Then ended up calling them three times to ask when the credit will arrive. It never happened. Today, one year on I got in touch with them to see where they are at. They told me that I never made the cancellation and I will not get any credit whatsoever. Their customer service is absolutely crap and I will never book with them again!

Please don't book anything through this company you ave a 0% chance of getting a refund even if it's not your fault.Please book direct to avoid this terrible company.

Im coming from Manila. My Cathay Pacific flight (MNL to HKG) was cancelled due to flight restrictions of the Philippines. This means that i wont make it to the rest of my flights (HKG to YYZ) and (YYZ to YHZ). I want a refund so i can make other arrangements. I would prefer if you could rebook me on the flights on the attached image.I understand this is a very critical time for all of us because of the Wuhan Coronavirus, please contact me as soon as possible.