EXTREME PCs Avis 

174
TrustScore 4 sur 5

3,8

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Noté 1 sur 5 étoiles

My boyfriend place an order early/mid December for a Christmas gift for me and it is still not here despite the fact he paid a very high price for rushed shipping. He paid for guaranteed delivery befo... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Order process was easy and my numerous questions were all answered to my satisfaction. The computer arrived in two days after placing the order. The laptop, MSI Prestige worked very fast, excellent i... Voir plus

Noté 5 sur 5 étoiles

After leaving a less than positive review, I was contacted by a representative. Justin was exceptional at walking me through the process and providing solutions to my concerns. He went over & abov... Voir plus

Noté 5 sur 5 étoiles

Easy to navigate website and wide range of options to customize your pc! Unfortunately UPS has lost and supposedly found my pc waiting to see if it comes. Jeff did reach out to me via phone call which... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin d'informatique

Écrit par l'entreprise

Why build when you can purchase the best gaming pc. Choose a budget, games or apps, recommended configuration, or customize it to suit your needs.


Coordonnées de contact

3,8

Bien

TrustScore 4 sur 5

174 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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3,8

Tous les avis

(174)

15 avis reçus au cours des 12 derniers mois

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Noté 4 sur 5 étoiles

UPDATE: Solid PC Build; Be aware of wait times for Ready-to-Ship

5/26/2025
I've received the PC a couple weeks ago. It's a solid build. Everything was installed except the GPU which I had to install myself. When I turned it on all the necessary programs were installed.

The only issue was the GPU was slightly bigger so I couldn't fully attach it to the PC case.

Aside from the wait time for a "ready-to-ship" PC, I'm very satisfied with the PC. If you don't mind the wait, I recommend getting your PC here.

If you want an accurate update on the status of your PC, I recommend contacting customer service.

5/05/2025
I haven't received the PC yet so for now, I'm giving a neutral review until I receive the PC, then I'll update it.

First of all, customer service are very friendly and will answer the questions you will have which I appreciate.

I'm mostly disappointed in the time frame.

I initially ordered a Ready to Ship PC on April 9th. After 2 weeks, I haven't seen any updates so I contacted them.

They told me, they were waiting on parts to get in before they can build it. Understandable, 50 series just came out a couple months ago.

One week after, they have the parts but still waiting for the PC case to arrive. They told me I was in front of the queue and it'll take about a week to all the parts together and start building it.

It's been two week since I last messaged them.

It took about three weeks to update the status of my order from "Ordered" to "Allocation and Queue."

TLDR: It's almost been a month, and while they have all the parts, they haven't built the PC yet.

4 mai 2025
Avis spontané
Noté 1 sur 5 étoiles

Bought a "ready to ship pre-build" but…

Bought a "ready to ship pre-build" but they don't even have all the parts ready! 2-3 days shipping is definitely not happening because they still haven't gotten anywhere close to even building it!! At this point i want a refund, because who is gonna wait 5 weeks for a "pre-build" and "ready to ship" to process?

1 mai 2025
Avis spontané
Logo de EXTREME PCs

Réponse de EXTREME PCs

I’m really sorry to hear about your experience—that’s incredibly frustrating, especially when you were expecting a quick turnaround on a “ready to ship” system. We completely understand how disappointing it is when expectations around delivery and transparency aren’t met.

At EXTREME PCs, we aim to deliver on every promise, and when that doesn’t happen, it’s our responsibility to make it right. A delay of this length on a pre-built system should have been communicated much earlier, and you absolutely deserve clear updates and timely service.

If you’d like to move forward with a refund or explore faster alternatives we can offer, please reach out to our support team directly at www.extremepcs.com—they’re ready to assist and prioritize your case. I couldn't locate a order under your name, we can see if it is maybe already ready to go.

Would you like help escalating this or finding a similar build that is ready to go immediately?

Noté 5 sur 5 étoiles

customer service

Eric was very helpful with what was needed for our application. He took the time and effort and that was awesome. Thank you. S&T Sim .

14 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Great Start

Website made it easy to configure the PC to your exact specifications. Checkout was quick and easy. Recently placed order awaiting notification of build start. Update upon completion of transaction.

3 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

After 2 years! Finally!

I have been looking for a gaming computer for over 2 years. Theres never been anything that caught my interest quite like extremepcs! I went with the custom build and it couldn’t have been easier to navigate and understand! They have a great customer service crew that will answer any questions you have! Overall great buying experience! Have not got my build yet but I’m super excited to get it!

20 mars 2025
Avis spontané
Noté 1 sur 5 étoiles

DONT SHOP HERE THEY DONT HONOR RUSH!!!

Paid for rush and overnight and my pc has just sat there so far for a week this is ridiculous its still in allocation when normal delivery is between 4 days and 12 day don't you think rush should take priority especially for what yall charge for it I'm highly pissed at this point i will be posting this all over social media to get people to turn away from yall this is just stupid

28 février 2025
Avis spontané
Logo de EXTREME PCs

Réponse de EXTREME PCs

We sincerely apologize for the inconvenience you've experienced with your recent order and the frustration caused by the delay, especially after selecting our rush and overnight shipping options. Your experience is not reflective of the service standards we strive to uphold at EXTREME PCs.

To address this matter promptly and provide you with a detailed update on your order status, we kindly ask you to contact our Customer Service team directly. You can reach us by phone at 337-EXTREME or via email at hello@extremepcs.com. Our customer support hours are Monday through Friday, 9:00 AM to 5:30 PM CST. For immediate assistance, please utilize our live chat feature by clicking the 'Support' bubble located in the lower right corner of our website.

We understand the importance of timely delivery, especially when premium shipping services are selected. Please be assured that we are committed to resolving this issue swiftly and to your satisfaction. Your feedback is invaluable to us, and we will use it to improve our processes and prevent similar occurrences in the future.

Thank you for bringing this to our attention. We look forward to assisting you and restoring your confidence in our services.

Noté 1 sur 5 étoiles

AVOID

I am now giving them 1 Star. I've reached out multiple times about my order. It stated the PC purchased was ready to ship, yet somehow they needed a part for it. That would make it not ready to ship. I was kind and didn't want to bother them too much but that was a lot of money that went towards this particular PC. Upon finally asking for a cancelation and refund I was met with no response. My order has not shipped and I want the refund and cancelation please. Swiftly. That was hard earned money and paid for goods that was indeed NOT ready to ship in 24-48 hours per listed on their page. But also customer service told me they were waiting on a part but never specified which part. Wasn't until I got on chat AGAIN today and another gentleman informed me which part it was. They seem to not know when they're getting them either. That is too much money to risk. I am highly unsatisfied and demand this order to be canceled and refunded. Upset this was a bust. Thank you in advance.

Giving 4 stars only because of communication. Was super excited to order my first PC. Still waiting on my order to ship though. Placed an order for a pre-built and thought it would ship in 24-48 hours. Days went by and no updates so I reached out to them. Gentleman on the phone was super sweet and understanding. Informed me there was a part delay. Which is totally fine!(: I just wish that would have been informed to me ahead of time lol. They seem like very well rounded people with awesome builds! Can't wait for my pc to arrive! I'll update my review once my PC has been delivered and inspected(:

19 février 2025
Avis spontané
Logo de EXTREME PCs

Réponse de EXTREME PCs

It sounds like you’ve had a frustrating experience, and I completely understand why you’re upset. You expected a ready-to-ship PC, but delays with new Graphics Cards and lack of clear communication made it feel like your order was uncertain. That’s not the experience we want for our customers, and I truly apologize for the inconvenience.

I want to make sure this gets resolved for you ASAP. If you haven’t already, please reach out directly to our team at management@extremepcs.com with your order number, and I’ll make sure this gets escalated. If you’ve already requested a cancellation and refund, we’ll work swiftly to process it.

Your feedback is incredibly valuable, and I appreciate you sharing your experience.

Noté 5 sur 5 étoiles

I got more custom gamming PC for the…

I got more custom gamming PC for the money compared to any other PC builder I tried. I looked at iBuyPower, Build Redux, and XOTIC PC... Not to mention Customer support has been very responsive and helpful.

12 janvier 2025
Avis spontané
Noté 5 sur 5 étoiles

NEW SYSTEM

I brought in my desktop for a crashed hard drive. It was an old car that was beyond repair. Greg took the time at the store to explain my situation and options. After deliberating for a day, I decided on a new system. I shopped around at the local box stores and online and decided that the 2-yr warranty and local personal customer service was the thing the sold me. He had one built in two days, and I was back in business. Startup was easy and a phone call was always answered and issue solved (mostly operator error). I would recommend Extreme PC's to anyone and give them 5 stars plus. Many thanks for a good job of customer service after the sale.
Regards,
James Runkel

28 décembre 2024
Avis spontané
Noté 4 sur 5 étoiles

Customer service did a great job of…

Customer service did a great job of letting me know what was taking so long. Provided information to upgrade to get customer build moving. Everyone I have talked to has taken the time to find the answers and relay the information to me.

30 décembre 2024
Avis spontané

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