Eye Clinic London Avis 

312
•
TrustScore 4.5 sur 5

4,5

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Noté 5 sur 5 étoiles

Professional and competency levels so high that I felt completely at ease from the time i started my discussion about my needs to Samer . He is a lovely gentleman. He asked questions that instinctiv... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Thank you to Mr Hamada for his very caring approach and professional manners. After my cataract surgery last month I am now able to fully enjoy my life and spend quality time with my family. The colo... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I had an RLE surgery conducted by Dr Hamada. It was a great experience from start to finish. The Eye Clinic and Dr Hamada had explained the procedure in great detail before the start, which eased a lo... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I’ve been to Eye Clinic London a few weeks ago to check my myopia condition. Mr Hamada identified my ongoing chronic allergy in my eyelids that I didn’t know about prior, and he prescribed me the corr... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Centre d'ophtalmologie

Informations provenant de diverses sources externes

New, innovative, safe and evidence-based approach to the management of wide range of eye diseases in adults and children based in London and Sussex


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

312 avis

5 étoiles
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1 étoile

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A répondu à 66 % de ses avis négatifs

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4,5

Tous les avis

(312)

30 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

I had a very positive experience with…

I had a very positive experience with Eye Clinic London and Mr Samer Hamada for my laser vision correction surgery! The whole process was smooth and professional, - from the initial consultation to the procedure itself. Mr Hamada was extremely knowledgeable, attentive and reassuring, he took the time to explain everything so I had no doubts of proceeding with my laser correction vison surgery. The entire team made me feel comfortable and well looked after I am very pleased with my experience and would highly recommend Mr Hamada and Eye Clinic London!

18 octobre 2026
Avis spontané
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Réponse de Eye Clinic London

Dear Maria,

Thank you so much for your feedback.
We are delighted that you had such a positive experience with Mr Hamada and his Eye Clinic London Team.

We wish you speedy recovery and the best vision!

Warm Wishes,
The Eye Clinic London Team

Noté 5 sur 5 étoiles

I wish I could give Mr Hamada more than…

I wish I could give Mr Hamada more than five stars!

I have very complex eye conditions as a result of chemical burns to both eyes several years ago. My treatment journey has been incredibly difficult and, at times, horrendous. After years of navigating this challenging journey, I truly value Mr Hamada’s knowledge, experience and clinical judgement.

He is exceptionally empathetic and understanding, but most importantly, he gives me hope. He is always honest about the complexity of my conditions while clearly explaining the available options and surgical techniques that may help improve my vision. His expertise and knowledge reassure me and give me confidence in my treatment.

Not long ago, Mr Hamada performed a very challenging cataract removal on my right eye. Some people might think it was simply cataract surgery, but my case was far from straightforward. I had a hypermature cataract and significant corneal scarring, which made the procedure particularly challenging and increased the risk of complications. I cannot express how grateful I am to Mr Hamada for the successful outcome of the surgery.

Mr Hamada, thank you for being there for me and supporting me throughout this incredibly difficult journey. I am truly grateful for your expertise, honesty, empathy and, above all, the hope you continue to give me.

I would also like to express my sincere gratitude to Mr Hamada’s team at Eye Clinic London for their professionalism, kindness and support, and for accommodating my needs so promptly. Their understanding and responsiveness mean a great deal to me.

15 octobre 2026
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Réponse de Eye Clinic London

Thank you so much, Kateryna, for such a beautiful review and your incredibly kind words. It has been an honour to be there for you and support you over all these years.

We can only imagine how difficult parts of this journey have been for you. Yet through everything you have faced, you have remained such a warm, kind and lovely person. Whether you call us or come into the clinic, it is always a pleasure to hear from you and see you.

We feel very fortunate to have you as our patient. We sincerely hope the road ahead becomes easier, and we will be here to support you along the way.

With love and warm wishes,
Mr Hamada and The Eye Clinic London team

Noté 5 sur 5 étoiles

Professional and competent

Professional and competency levels so high that I felt completely at ease from the time i started my discussion about my needs to Samer . He is a lovely gentleman. He asked questions that instinctively felt appropriate and I sensed that my poor eye was in good hands, The nursing team is equally excellent as is all the support staff. I would thoroughly recommend the clinic to all for crisp and bright vision.

16 octobre 2026
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Réponse de Eye Clinic London

Wow! What an amazing review!
Thank you so much for your kind words. This means the world to us.
We also hope that your review can help others to choose the best eye surgeon and the best eye care whilst going through life changing procedure for a vision.

We wish you speedy recovery and sharpest vision!

Mr Hamada and The Eye Clinic London Team

Noté 5 sur 5 étoiles

Exceptional service and professionalism throughout

I had an RLE surgery conducted by Dr Hamada. It was a great experience from start to finish. The Eye Clinic and Dr Hamada had explained the procedure in great detail before the start, which eased a lot of fears and concerns on my part. The actual surgical procedure went without a hitch. I am genuinely grateful to Dr Hamada and his team for doing everything professionally yet being positive and approachable in everyday communication. I can’t but highly recommend Dr Hamada and his team to anyone who requires this type of procedure.

15 octobre 2026
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Réponse de Eye Clinic London

Dear Plamen.

Thank you for your kind words and thank you for putting your trust in Mr Hamada and our team. We are truly honoured!

We wish you a speedy recovery and the best vision!
Please remember to follow all your appointments. We would like to hear all about your new vision!

Warm Wishes,
The Eye Clinic London Team

Noté 5 sur 5 étoiles

Recommend Mr Hamada

Thank you to Mr Hamada for his very caring approach and professional manners. After my cataract surgery last month I am now able to fully enjoy my life and spend quality time with my family. The colours are just jumping out on me! Driving is easy. Everything is easy.
Thank you again Mr Hamada and thank you team for a great communication throughout.

10 septembre 2026
Avis spontané
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Réponse de Eye Clinic London

Dear Jonathan,
We are grateful for your feedback and extremely happy that you chose us to perform this life changing cataract surgery on your eyes.
We wish you speedy recovery and the best vision.

Warm Wishes,
The Eye Clinic London Team

Noté 1 sur 5 étoiles

Disappointed by lack of warning…

Disappointed by lack of warning regarding multifocal lens side effects.
​I saw Mr Hamada for private lens replacement surgery. While the reception staff were polite, I am very disappointed with the consultation and what I was told regarding multifocal intraocular lenses.
​Before surgery, I had clear natural lenses and only needed reading glasses.I was never informed that diffractive multifocal lenses cause permanent severe visual compromises, such as concentric rings and halos around lights at night, as well as a noticeable reduction in visual contrast. Had these specific trade-offs and diffractive ring artifacts been explained to me in a way I could fully understand beforehand, I would not have agreed to this particular lens type also called premium.
I can no longer drive because of the severe aberrations and have lost a lot of light during the day and night. There are no treatments for my disabilities. This was of course my own experience with Mr Hamada.

12 octobre 2026
Avis spontané
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Réponse de Eye Clinic London

This is becoming rather tedious. Another account claiming a surgical experience that we cannot identify in our patient records.

This review appeared within days of another disputed review about Mr Hamada. Both followed the removal of posts targeting him on the Trustpilot page called “Optical Express Ruined My Life”. That timing, together with the familiar pattern of allegations, raises serious concerns about coordinated activity. We believe this review forms part of that pattern.

We welcome genuine feedback. Our reviews include comments about appointments running late and communication falling short. We acknowledge those concerns and work to improve. This is different: we cannot match the surgical experience described here to a patient history at our clinic.

Mr Hamada has built his professional reputation over approximately 30 years in ophthalmology. He is respected by patients and colleagues in the UK and internationally. We will challenge accounts that we believe falsely attribute treatment and outcomes to him.

We are deeply disappointed that Trustpilot allows this pattern to continue. As a paying business, we expect reports of suspected fabricated reviews to receive careful, individual consideration. Payment should never buy protection from genuine criticism. Equally, a review platform should take evidence of potential abuse seriously. Our experience of Trustpilot’s response has seriously undermined our confidence in its service.

The Eye Clinic London Team

Noté 5 sur 5 étoiles

Excellent service. Mr Hamada is a great eye specialist.

I’ve been to Eye Clinic London a few weeks ago to check my myopia condition. Mr Hamada identified my ongoing chronic allergy in my eyelids that I didn’t know about prior, and he prescribed me the correct medication in order to treat it. Mr Hamada is a great doctor and I would recommend him to anyone who needs a thorough examination.

13 août 2026
Avis spontané
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Réponse de Eye Clinic London

Dear Daniel,

Thank you for your kind words.
We are grateful that you choose Mr Hamada to look after your eyes and will be delighted to see you back in the clinic anytime.

We wish you continued health and best vision.

Warm Wishes,
The eye Clinic London team

Noté 1 sur 5 étoiles

Extremely disappointed with…

Extremely disappointed with refractive lens surgery outcome.
I had refractive lens surgery using Rayner’s lenses following a consultation with Mr Hamada where I was told to be a suitable candidate .
Six month post surgery my vision remains poor and I am experiencing severe visual side effects. The
possibility of these severe side effects were never fully correctly explained to me before hand. My knowledge of the technology was never tested. I am now under the care of Moorfields NHS to try to manage my condition.
I am sharing my experience as a genuine patient so that others considering the procedure have a realistic picture of the potential risks and can seek multiple opinions before making such a decision.

6 mars 2026
Avis spontané
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Réponse de Eye Clinic London

Yet another review following a remarkably familiar pattern of allegations against Mr Hamada.

“Vince Taylor” also appears on Google, describing refractive surgery followed by severe dry eyes and unsuccessful treatment. Here, the same name describes lens surgery with Rayner lenses, poor vision and severe visual side effects. Two different accounts of treatment, across two platforms, both targeting Mr Hamada.

We cannot identify a patient history matching these accounts. We believe these posts are connected and form part of the repeated fabricated allegations directed at Mr Hamada and Eye Clinic London.

Trustpilot’s handling of this matter is deeply disappointing. Trustpilot informed us that the reviewer did not respond to a request for further information to help establish whether they were a genuine patient. Nevertheless, it decided to keep the review online.

Its explanation? Reviewers can use pseudonyms, and even browsing a website can count as an experience. Neither point substantiates a claim about undergoing surgery or receiving particular lens implants.

The response feels automated, with no sign of meaningful human consideration of the evidence. It leaves us questioning whether anyone has properly distinguished a genuine negative patient experience from a potentially malicious attack on a business.

We welcome genuine feedback, including criticism. But this handling of a disputed review seriously undermines our confidence in Trustpilot as a platform to which we can direct our patients.

The Eye Clinic London Team

Noté 5 sur 5 étoiles

The surgeon and staff are amazing

The surgeon and staff are amazing

3 juillet 2026
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Réponse de Eye Clinic London

Dear Brian,

Thank you for your feedback.
We appreciate you putting your trust into us.

Warm Wishes,
The Eye Clinic London Team

Noté 5 sur 5 étoiles

Stephanie Doherty is amazing!!

Stephanie Doherty is absolutely amazing! Extremely kind, communicative and precise with her procedures, I felt at ease throughout! Would 100% recommend her to anyone interested in procedures for dry eyes

3 juillet 2026
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Réponse de Eye Clinic London

Dear Tora,

Thank you so much for your kind words about Stephanie.

We wish you continued health and best vision.

Warm Wishes,
The Eye Clinic London Team

Noté 5 sur 5 étoiles

The people make it great

The people make it great. They are exceptional. Their professionalism, emotional support, clear communication, prompt attention, and responsiveness made the experience worthwhile. They provided more than just medical treatment.

19 mai 2026
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Réponse de Eye Clinic London

Dear Betty,

Thank you so much for taking the time to leave us a review. And thank you for the beautiful words. They mean the world to us.
Eye Clinic London was build by Mr Hamada as a centre of excellence where patients like you could feel supported, listened to, understood and cared for by the best clinicians and surgeons.

We hope that other patients find your review helpful.

We wish you speedy recovery after your surgery and the best vision!

Warm Regards,
Mr Hamada and The Eye Clinic London Team

Noté 5 sur 5 étoiles

I recently had RLE surgery last week

I recently had RLE surgery last week, and I cannot praise Mr Hamada and his team enough. From my very first appointment, Mr Hamada was excellent — reassuring, professional, and happy to answer all of my questions and concerns. He clearly explained both the pros and cons of the procedure, which made me feel confident and fully informed throughout the process.

I had the procedure done using only numbing eye drops, with no sedative, and there was absolutely no pain or discomfort. The procedure itself took around 30–40 minutes in total, and both eyes were done at the same time.

One week later, my vision is perfect. I had my post-operative consultation yesterday, where Mr Hamada confirmed that I am healing very well and that my vision is now 20/20. I have followed all of the post-operative advice carefully and my recovery has gone smoothly.

A huge thank you to Mr Hamada and his excellent team for making me feel comfortable, cared for, and well looked after throughout the entire process.

27 mai 2026
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Réponse de Eye Clinic London

Dear Elena,

We are absolutely delighted that your RLE Surgery went so well and most importantly that you got the results you wanted!

We are also very proud to learn that you have felt listened to, informed and supported throughout the whole journey.

Thank you again for taking the time to leave a review and for the beautiful words about Mr Hamada and the team.
It was our pleasure to be a part of this transformative journey with you.

We wish you continues health and the best vision!

Warm Wishes,
The Eye Clinic London Team

Noté 5 sur 5 étoiles

Superior experience all round

Mr Hamada and the entire team at Eye Clinic London are wonderful. They provide the absolute highest standards of medical care, service, caring and expertise. Mr Hamada is a truly gifted surgeon and should be the #1 choice for anyone requriing eye surgery. His manner is both calming and reassuring and it is obvious that he cares deeply for his patients. I cannot praise them highly enough, nor recommend them strongly enough.

19 mai 2026
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Réponse de Eye Clinic London

Dear Richard,

Reading your review genuinely means a great deal to all of us. Messages like this are exactly why we do what we do every single day.

Thank you not only for your kind words about your refractive lens exchange surgery, but also for recognising the care, time, reassurance, and dedication that goes into every patient journey at our clinic. Knowing that you felt supported and confident throughout the process is incredibly rewarding for Mr Hamada and the entire team.

Your words are thoughtful, generous and genuine — and honestly, if there were an award for the most beautiful patient review, you would absolutely win it.

Thank you again for your trust, kindness, and support. It has been a true pleasure looking after you.

Warmest regards,
Mr Hamada and The Eye Clinic London Team

Noté 5 sur 5 étoiles

I saw Stephanie today for my IPL…

I saw Stephanie today for my IPL treatment. She is always a delight and makes the whole experience enjoyable with her care and expertise. Thank you.

19 mai 2026
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Réponse de Eye Clinic London

Dear Belinda,

Thank you so much for your review and your beautiful words.

Warm Wishes,
The Eye Clinic London Team

Noté 5 sur 5 étoiles

Very welcoming and friendly

Very welcoming and friendly, keep you updated which is reassuring. Everyone seems to genuinely care about the patients. I was quite nervous but the actual procedure was quick and painless and im so glad I no longer need to wear glasses!

18 mai 2026
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Réponse de Eye Clinic London

Dear Sarah,

Thank you so much for taking the time to leave us the review!

And thank you for your kind words.
We wish you speedy recovery and great vision.

Please rest assured that we are always here should you need any assistance in the future.

Warm Wishes,
The Eye Clinic London Team

Noté 5 sur 5 étoiles

Very good

Dr. Hamada is an excellent doctor. His experience with KC made my treatment process very smooth. I had two operations, and both went very well. The procedures were handled professionally, and I healed well after each one.

12 mai 2026
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Réponse de Eye Clinic London

Dear Lucas,

Thank you so much for the review and your kind words. This means a lot to us and Mr Hamada.

We are delighted that your treatments went smooth.
And we wish you speedy recovery and continues health!

Warm Regards,
The Eye Clinic London Team

Noté 5 sur 5 étoiles

Only Wish I’d Done It Sooner

Each time I visit Dr Hamada, I arrive as a bag of nerves because I naturally care so much about my eyes and always hope to hear that everything is going well. Every single time, I leave feeling reassured, grateful, and more certain than ever that I made the right choice trusting him with my eyes and my care. He is warm, professional, and exceptionally talented.

I only wish I had gone ahead with my ICL surgery years earlier, but I’m so glad I chose him.

The reception team are always kind, welcoming, and polite. I would wholeheartedly recommend the clinic to my nearest and dearest without hesitation.

12 mai 2026
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Réponse de Eye Clinic London

Dear Maryam,

Thank you so much for these beautiful words! It is such a pleasure to learn that you felt safe and reassured and genuinely cared for.

Mr Hamada has the warmest and kindest professional approach, and thank you for highlighting this.

We truly hope that other patients will find your review helpful.

We wish you continued health and great vision!

Warm Wishes,
The Eye Clinic London Team

Noté 5 sur 5 étoiles

ECL & Mr Hamada - An example of Professional Eye Care

Mr Hamada conducted a thorough examination of my eyes, quickly diagnosed the problem & clearly explained the best way forward. I needed cataract surgery & a DMEK procedure & both were completed within 3 months. The DMEK was performed once suitable donor tissue became available. Both operations are a complete success. Mr Hamada was kind, friendly, easy to talk to whilst being highly professional. I recommend ECL & Mr Hamada without reservation — this is truly a superb example of a team of very professional and dedicated people providing the very best in eye care.

15 janvier 2026
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Réponse de Eye Clinic London

Dear Elaine,

Thank you so much for taking the time to write these kind words.
We truly appreciate it.

It has been an honour to be a part of your eye journey and we wish you speedy and easy recovery and continues health.

Warm Wishes,
The Eye Clinic London Team

Noté 5 sur 5 étoiles

I’ve just had bilateral RLE surgery to…

I’ve just had bilateral RLE surgery to address my reading and intermediate vision which has deteriorated over the last 10 years. After just 6 days my vision is amazing. Reading and intermediate is near perfect and my 20:20 distance vision has also improved, which is a complete surprise. Quite unbelievable. The results so far have surpassed my expectations and I cannot thank Mr Hamada and his team enough. Absolutely amazing!

22 janvier 2026
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Réponse de Eye Clinic London

Dear Franz,

Thank you for your kind words.
We are delighted to hear that your RLE surgery went well and that your vision is amazing.

It has been a pleasure to be a part of this life changing journey with you.

Warm Regards from everyone at Eye Clinic London.

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