I think there should be a paddle or something to cover your eye when doing the eyechart. I used my hand to cover one eye and read the letters this didn't work very well either I was pushing on my eye... Voir plus
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Lisez les avis des autres
Sylvia was amazing! She noticed that I had sent in a prescription that had actually expired. She emailed me and I was able to get in to an appointment that week. And instead of making me start over I... Voir plus
L'entreprise a répondu
l like the fact that l work somewhere where its hard to meet appointments for everyday life and Kodak take the time to make a way for their employees. To receive proper care.
We were unable to get an accurate reading for my vision until I finally handed over my previous prescription. I noticed several other people without prescriptions running into the exact same issue. Th... Voir plus
À propos de l'entreprise
À propos de Eyelation Technologies Inc.
Écrit par l'entreprise
Eyelation Return Policy
Free Delivery & 30 Day Satisfaction Guarantee!
Last Updated Date: June 22, 2017
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
If you have any questions regarding our policy, please contact an Eyelation customer service representative at 888.308.4703.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
Coordonnées de contact
8525 W. 183rd Street, 60487, Tinley Park, Etats-Unis
- (888) 308-4703
- questions@eyelation.com
- eyelation.com
4,1
Bien
10 k avis
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Réponse de Eyelation Technologies Inc.
Hello Thomas,
Thank you for your review - it’s always great to receive positive feedback. We hope you enjoy your new safety eyewear.
-Team Eyelation
The glasses are crap
18 septembre 2026
Réponse de Eyelation Technologies Inc.
Hello Liz,
We’re so sorry to hear that you’re not satisfied with your new eyewear. We are dedicated to ensuring 100% satisfaction with every order, and it’s important to us that you find a product that works well for you.
We offer a 30-day return policy from the date of delivery, so you have the opportunity to return or exchange your new glasses. If you’d like to start a product exchange or return, please contact us by phone at 1.888.308.4703 or by email at questions@eyelation.com. We’ll even send you a FREE prepaid label to make the return process as smooth as possible.
– Team Eyelation
It has been a very long time that I…
It has been a very long time that I have ordered my glasses and I still haven't received them.
29 septembre 2026
Réponse de Eyelation Technologies Inc.
Hello Ronnie,
We apologize for the delay. Your order, along with several others, had to be retransmitted to our lab. Your glasses were shipped 3 days ago. We hope they work well for you.
-Team Eyelation
great experience at Rivian with the rep…
great experience at Rivian with the rep from eyelation for the initial order. The ordering went extremely quick and easy.
16 septembre 2026
Réponse de Eyelation Technologies Inc.
Hello Rick,
We're so pleased to hear that your initial order experience was quick and easy. Thank you for sharing your positive feedback!
-Team Eyelation
Professional
This was my first experience, and I felt that it went very well. Compared to going into a doctor’s office, I found this experience to be much better. The visit did not feel rushed, everything was explained clearly, and I felt that I understood everything that was discussed.
29 septembre 2026
Réponse de Eyelation Technologies Inc.
Hello Darrell,
We're so glad to hear your first experience with us went very well and that you found it to be a much better alternative. We appreciate you sharing that you felt unhurried and that everything was clearly explained, leading to a good understanding. Thank you for your positive feedback!
-Team Eyelation
I havent received my glasses for over a…
I havent received my glasses for over a month in a half/ I will never use these people again
21 août 2026
Réponse de Eyelation Technologies Inc.
Hello Rhaney,
We sincerely apologize for the significant delay in you receiving your glasses. We understand your frustration and are very sorry for the inconvenience this has caused. Your glasses have been shipped.
-Team Eyelation
I had black marks on my lens
I had black marks on my lens. You do not ask for PD number. Need more choices of glasses for smaller faces.
15 septembre 2026
Réponse de Eyelation Technologies Inc.
Hello Rebecca,
We appreciate you sharing your feedback. We are concerned about the marks on your lens and the issues with PD number collection. We do take a PD measurement. We have a digital measuring system. That is why we need a photo of you. We are also looking into expanding our selection for smaller faces. However, your company chooses the final selection offered.
-Team Eyelation
Réponse de Eyelation Technologies Inc.
Hello Lisa,
We appreciate you taking the time to share your thoughts on the instructions. We're always working to make our guidance clear and helpful.
-Team Eyelation
The representative that was helping me…
The representative that was helping me I felt really took the time to get my prescription correct. I appreciated how she took extra time to make sure my prescription was centered on my new lenses. I liked how she took time to explain my prescription to me and explained the way transition lenses work.
22 septembre 2026
Réponse de Eyelation Technologies Inc.
Hello James,
We are delighted to hear that our representative provided such thorough and helpful service. We're especially pleased that they took the time to ensure your prescription was perfectly centered and clearly explained both your prescription and the functionality of transition lenses. Thank you for sharing your positive experience!
-Team Eyelation
Great quality glasses right on schedule
The glasses arrived right on time, fit perfectly, and the prescription/vision works great. What this company does really well is setting accurate delivery expectations and keeping order fulfillment smooth and dependable. I'd definitely recommend them for a hassle-free experience.
15 septembre 2026
Réponse de Eyelation Technologies Inc.
Hello Prescott,
We're so pleased to hear that your glasses arrived on time and fit perfectly, and that your vision is great. We're especially glad that our delivery expectations and order fulfillment met your needs, making for a smooth experience.
-Team Eyelation
Exceedingly late, then never showed up...
I ordered frames from here in July. 8 full weeks later I finally got the confirmation email that they had been shipped, which was so long I had actually forgotten about them. Then when it came to actually getting them, the shipping label was incorrect, and usps sent them to a different place. Eyelation not only did not send a sorry, but hasn't acknowledged at all that the glasses did not arrive. after 9 weeks I'd rather just not order another pair.
16 septembre 2026
Réponse de Eyelation Technologies Inc.
Hello Thomas,
We sincerely apologize for the incredibly frustrating experience you've had with your recent order. We understand how disappointing it must be to wait so long for your frames, only for them to be misdelivered due to an incorrect shipping label. We deeply regret that this issue was not acknowledged sooner and that you were left without your glasses. This is certainly not the experience we want for our customers.
-Team Eyelation
it was fast and effortless
it was fast and effortless, glasses fit good, and work good, great job.
15 septembre 2026
Réponse de Eyelation Technologies Inc.
Hello Carl,
We're so happy to hear that your experience was fast and effortless, and that your glasses fit and work well. Thank you for your positive feedback!
-Team Eyelation
Overall good customer service
Item was deliver in a timely manner although frame was backorder and quality of product reflects online description.
15 septembre 2026
Réponse de Eyelation Technologies Inc.
Hello Ivan,
We appreciate you taking the time to share your feedback. We are pleased the item arrived promptly and met your expectations regarding its quality. We understand the wait for the backordered frame was not ideal.
-Team Eyelation
Réponse de Eyelation Technologies Inc.
Hello Jim,
We're so glad you appreciated our selection and quick service! Thank you for your positive feedback.
-Team Eyelation
Everything.
15 septembre 2026
Réponse de Eyelation Technologies Inc.
Hello Ida,
Earning your 5-star review means the world to us. We’re so glad we could make the process simple and straightforward for you!
-Team Eyelation
coming to our shop and helping with the…
coming to our shop and helping with the process
15 septembre 2026
Réponse de Eyelation Technologies Inc.
Hello Scott,
We are so glad you had a positive experience with us and appreciate you taking the time to share your feedback. We are happy we could assist you.
-Team Eyelation
Réponse de Eyelation Technologies Inc.
Hello Julia,
We are so happy to hear that your experience with us was spot on. We truly appreciate your wonderful feedback!
-Team Eyelation
A dimension was needed…
A dimension was needed that I didn’t have. The technician reach out i was able get the dimension and sent via email and received response very quickly.
Thanks
26 septembre 2026
Réponse de Eyelation Technologies Inc.
Hello Kenneth,
We're so glad to hear our technician was able to assist you quickly with the dimension you needed. We appreciate you sharing your positive experience with us!
-Team Eyelation
Réponse de Eyelation Technologies Inc.
Hello Anthony,
We are so happy to hear that you had a great experience with both our customer service and product. We truly appreciate your kind words!
-Team Eyelation
Réponse de Eyelation Technologies Inc.
Hello Alfie,
We're so glad we could quickly address your questions and concerns. Thank you for your positive feedback!
-Team Eyelation
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