I think there should be a paddle or something to cover your eye when doing the eyechart. I used my hand to cover one eye and read the letters this didn't work very well either I was pushing on my eye... Voir plus
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Lisez les avis des autres
Sylvia was amazing! She noticed that I had sent in a prescription that had actually expired. She emailed me and I was able to get in to an appointment that week. And instead of making me start over I... Voir plus
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l like the fact that l work somewhere where its hard to meet appointments for everyday life and Kodak take the time to make a way for their employees. To receive proper care.
We were unable to get an accurate reading for my vision until I finally handed over my previous prescription. I noticed several other people without prescriptions running into the exact same issue. Th... Voir plus
À propos de l'entreprise
À propos de Eyelation Technologies Inc.
Écrit par l'entreprise
Eyelation Return Policy
Free Delivery & 30 Day Satisfaction Guarantee!
Last Updated Date: June 22, 2017
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
If you have any questions regarding our policy, please contact an Eyelation customer service representative at 888.308.4703.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
Coordonnées de contact
8525 W. 183rd Street, 60487, Tinley Park, Etats-Unis
- (888) 308-4703
- questions@eyelation.com
- eyelation.com
4,1
Bien
10 k avis
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my glasses were completely blurry i…
my glasses were completely blurry i cannot wear them at all , so i still dont have safety glasses.
8 septembre 2026
Réponse de Eyelation Technologies Inc.
Hello Chay,
We’re sorry to hear that you’re having challenges with your new glasses!
Your eyewear is eligible for a product adjustment, return or exchange within 30 days of delivery. If you’d like to start a product exchange, return or adjustment, please contact Eyelation customer service at 1.888.308.4703 or email questions@eyelation.com. We’ll even send you a FREE prepaid label to make the return process as smooth as possible.
– Team Eyelation
Disappointing Help.
Called Customer Service to asked a hen to expect shipment, as ev we yone else I work with had received their order. Service Rep said she would send a text once she learned of the status of safety glasses, from the lab. She called, the next day while I was at work, but failed to leave a voice mail.....never sent a text. One week later I get an e-mail stating my package had shipped. Gave me a "tracking number" but tracking number was not loaded (said no status).
3 octobre 2026
Réponse de Eyelation Technologies Inc.
Hello Steve,
Your order was delivered on 10/07. When you called the package might not have been picked up by the carrier yet. A label had been created and flipped the order to shipped. When customer service looked it up and gave you tracking info it might not have updated yet. Until the carrier scans it, it won't show information. We are sorry, we should have explained that to you. We do hope your glasses work well for you.
-Team Eyelation
Réponse de Eyelation Technologies Inc.
Hello Josh,
We’re so glad to hear your experience was a breeze. Providing an easy, stress-free process is our top priority!
-Team Eyelation
Ordering was easy and shipped quickly.
18 septembre 2026
Réponse de Eyelation Technologies Inc.
Hello Louis,
We are so glad to hear that the purchasing process was smooth and your items arrived in a timely manner. Thank you so much for taking the time to share your positive experience with us!
-Team Eyelation
Technician was very professional and…
Technician was very professional and made it easy to get fit for glasses. Company completed my order in 24 hrs and informed me that the product was on the way. Very fast turnaround. Great company to get safety Eyewear from.
24 septembre 2026
Réponse de Eyelation Technologies Inc.
Hello Jon,
It is wonderful to hear about your smooth fitting experience and the quick dispatch of your safety frames. Thank you for sharing your positive feedback with us, and we appreciate your business.
-Team Eyelation
I love the glasses
I love the glasses! It fits good and feels good in my face. Thank you!
24 septembre 2026
Réponse de Eyelation Technologies Inc.
Hello Jesus,
We are so thrilled to hear that you love your new glasses and that they feel comfortable and fit you so well. Thank you for taking the time to share your wonderful feedback with us!
-Team Eyelation
Quality Tech
User friendly platform, great quality product. Return a round time was excellent.
23 septembre 2026
Réponse de Eyelation Technologies Inc.
Hello Timothy,
We are so glad to hear that you enjoyed using our platform and were impressed by the high quality of your item. It is also wonderful to know that your order arrived in such a quick timeframe. Thank you for taking the time to share your positive experience with us!
-Team Eyelation
Lack of communication
Lack of communication. I was not notified that they were out of the frames selected until I contacted my HR rep. Still have not recieved safety glasses as of yet.
30 septembre 2026
Réponse de Eyelation Technologies Inc.
Hello Chryl,
Thank you for your feedback. We are so sorry for the delay. It appears the address in your file had to be updated. The order was returned to us and we are reshipping to you. Thank you for your patience as we get this resolved for you.
-Team Eyelation
Réponse de Eyelation Technologies Inc.
Hello Joshua,
We’re sorry to hear that your new glasses are not fitting comfortably! A good fit is crucial for proper safety and maximizing the benefits of your safety eyewear.
Luckily, we’re here to help! Your eyewear is eligible for a product exchange, return or adjustment. To receive a product adjustment, give us a call at 1.888.308.4703 or questions@eyelation.com and we will send you a prepaid label to ship back your glasses. We will ask you a few questions to understand your product fit issues, and our team will take it from there.
– Team Eyelation
Réponse de Eyelation Technologies Inc.
Hello Michael,
We are so glad to hear that you found the website simple to navigate and that your purchase arrived so quickly. Thank you for taking the time to share your great experience with us!
-Team Eyelation
Great experience with the online…
Great experience with the online ordering system and the glasses are working great with a very good fit.
22 septembre 2026
Réponse de Eyelation Technologies Inc.
Hello Roddre,
We are so happy to hear that your online ordering experience went smoothly. It is wonderful to know that your new glasses are working out so well and provide such a comfortable fit. Thank you for taking the time to share your positive feedback!
-Team Eyelation
Easy upload of prescription and…
Easy upload of prescription and selection of frames and additional lenses coating options.
1 octobre 2026
Réponse de Eyelation Technologies Inc.
Hello Geoffrey,
We are delighted to hear that you found the process of submitting your prescription and customizing your frames with lens coatings so smooth and effortless. Thank you for sharing your positive feedback with us!
-Team Eyelation
Technician was fabulous
22 septembre 2026
Réponse de Eyelation Technologies Inc.
Hello Danielle,
Thank you for your review - it’s always great to receive positive feedback. We hope you enjoy your new safety eyewear.
-Team Eyelation
Réponse de Eyelation Technologies Inc.
Hello Melissa,
Thank you for your review - it’s always great to receive positive feedback. We hope you enjoy your new safety eyewear.
-Team Eyelation
It was no hassle getting the first pair…
It was no hassle getting the first pair refunded and replaced
22 septembre 2026
Réponse de Eyelation Technologies Inc.
Hello Garrett,
We are glad we could make the exchange process smooth and hassle-free for you. Thank you so much!
-Team Eyelation
Eyeriffic!
The young ladies attentiveness and knowledge for what she was doing asking the right questions and helping me to make the right choices and glasses!
15 septembre 2026
Réponse de Eyelation Technologies Inc.
Hello Wong,
We are delighted to hear that our team member was so attentive and knowledgeable while helping you choose the perfect glasses. Thank you for sharing your wonderful experience and taking the time to leave such kind feedback!
-Team Eyelation
Everything about my experience was Easy
1 octobre 2026
Réponse de Eyelation Technologies Inc.
Hello Tom,
We are glad you enjoyed your experience and found the entire process so effortless for you. Thank you for your review.
-Team Eyelation
A very quick appointment
A very quick appointment, the person who attended to me was very professional.
2 octobre 2026
Réponse de Eyelation Technologies Inc.
Hello Alvero,
We are thrilled to hear that your appointment went so smoothly and that our team member provided prompt, top-quality care. Thank you for sharing your wonderful experience with us.
-Team Eyelation
My experience was amazing...
My experience was amazing.... They forgot to write a measurement down.
2 octobre 2026
Réponse de Eyelation Technologies Inc.
Hello Theog,
Thank you for the five stars. We're happy to hear your visit went well overall, and we appreciate you letting us know about the missed dimension so we can refine our process.
-Team Eyelation
Don't expect an "Eye Exam"
Pros;
•The examiner was knowledgeable and helpful.
Cons:
•If I'm committing to buying a pair of safety glasses that I'm going to have to live with for a year, I want to have a REAL eye exam, not just my eye shot with some gun. I feel that you should really disclose that fact ahead of time.
•Very limited selection of frames to choose from.
•None of the frames actually had side shields on them. That's my biggest complaint about my current safety glasses. The side shields are horrible and create a big blind spot on both sides. It would be nice to have the side shields on them to compare the blind spot.
•Need some kind of signage pointing to the Eyelation area. I had to start asking people where it was to find it.
29 septembre 2026
Réponse de Eyelation Technologies Inc.
Hello Stu,
Thank you for your reply. We do an assessment with a sophisticated handheld auto refractor. This serves the same purpose as the one in the doctor's office. We do have you sign an acknowledgement that tells you we are only checking your prescription, not the health of your eyes. This is a benefit offered by your company so you can obtain safety glasses. A comprehensive eye exam is always recommended for the health of your eyes.
We apologize for the lack of selection and variety of frames. We can only offer what your company allows. Some of our sample frames in our kits do not have side shields on them. If they are not built in they will all have clear ones attached.
You might suggest signage to your company administrator. A lot of the companies we service does not allow signage. We are so sorry for the inconvenience.
Again we thank you for your feedback. We hope your new glasses work well for you.
-Team Eyelation
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