eyespace Avis 3

Non existent customer support, and an unsuitable case for expensive glasses. The case was too small for the glasses - the lid presses the 'temple' pieces down onto the lenses before it could shut . Also the 2 magnetic clip-on shaded lenses that come with the glasses have to be stored separately in a thin flimsy bag, giving no support, so they bend easily. These were expensive 'Defender' branded glasses, but storage was an afterthought. I emailed eye-space-eyewear with photos showing how the glasses were being bent down by the lid. I politely asked for a bigger hard case that's up to the job for their glasses. But they blanked me, ignored my complaint.

Within a year the frames came apart on my head while sat reading a book in a cafe. I contacted Eyespace to see if they could be fixed or replaced.

The frames are discontinued and out of warranty but they suggested I visit the showroom where I got them in person, which would be a 381 mile round trip from where I live.

They later offered a replacement, when I mentioned my address the response was the offer was for me to go to my local optician and BUY the replacement based on the codes of new frames they have in this year's line up lol...

Very poor product and shocking customer service.

Avoid.

Bought spectacles from jensen eyespace 18 months ago. The colour on the frame started to peel off. I complained to the optician I got them from, who in turn contacted the manufacturer. Best they could offer me was 50% off a replacement pair. Not good enough, second rate product, I don't want to pay for a second pair of subpar glasses