I wanted to buy one of their loft beds but it has been out of stock for ages. I tried contacting their customer service team to find out when they would be restocking, but I received absolutely no res... Voir plus
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L'entreprise a répondu
Very bad company. We placed our order almost three weeks ago and received no updates whatsoever. I emailed customer service several times, but my emails were completely ignored. After making... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
EzSpace’s mission is to infuse your home with beauty, functionality, and sustainability through the best space-saving products. Our story starts when we first realise how much space we can create and how much fun we can have behind the art of space-saving. We think about space-saving, and the fun moments our products could bring to our customers. EzSpace curates an extensive collection of sustainable home furnishings that constantly evolve to fit our customers’ needs. At EzSpace, we also thrive on tackling environmental challenges for a sustainable future. The growing population worldwide has led to higher demand for square footage. As square footage increases, the burden on heating and cooling equipment rises, and lighting requirements increase. Simply put, bigger houses consume more energy and produce more carbon emissions to our environment. Our commitment is to optimise living space and reduce the need to extend square footage. We want to create furniture pieces that are beautiful, functional, and more fun to use while providing personal space for growing families. The making of our CARB (California Air Resources Board) wood composite furniture is virtually waste-free, and the products contain no toxic chemicals. Our paper furniture products (coming soon!) are made of recycled water-resistant material, which is not only good for the environment but looks great, too. To ensure our brand is top of the line, we collaborate with the best engineers and designers. We want to shape hardwearing products in contemporary and modern designs. Once you find what you’re looking for, we guarantee a smooth checkout and delivery experience with responsive support.
Coordonnées de contact
71-75 Shelton Street, Covent Garden, WC2H 9JQ, London, Royaume-Uni
- +4402045385172
- admin@ezspace.uk
- ezspace.uk
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BEWARE! Shamelessly incompetent company!
Aka Ezspace.uk / Ezspace.com.au
Basically these guys don't have physical stock in the country, they sell from what I can only assume is a chinese producer.
As such I have been waiting +3 months for some of the parts for my sons bed, not so much as a peep from the company, a botched delivery which I am highly dubious of and another month delay in shipping the remaining parts.
Personally I would recommend going to a genuine UK seller and saving yourself the frustration of waiting for these clowns to send you goods you ahve paid for long before.
They messaged to say hey no problem, you should have it delivered by the time you read our message. This is the extent of their laughable customer service. No substantive apology, just excuses and lame duck promises which have no substance.
Suffice to say 2 out of 4 parcels for my order are still missing and only one has a revised and updated delivery notice. Which no is not as described prior to reading their message.
Purchase at your own risk.
Now that everything has arrived I can confirm the production quality is about as good as the delivery and customer service. Zero tolerance in the design means that the underbed has to be forced into position if taken out. The main bed requires aftermarket reinforcement to keep it from lurching around dangerously. The trundle bed instructions amount to a piece of A4 that comes nowhere near being an assembly guided for what is arguably the most over engineered piece of the entire bed.
At GBP 1,500 you would expect to get good customer service, quality design, solid manufacturing, ideally all of them.... YOU GET NONE OF THE ABOVE!
22 juillet 2022
Avis spontané
Réponse de Ezspace
Hi there,
We are dismayed to hear about your experience. The delivery delay we had was mostly due to COVID-19 backlog. We would love to investigate your comments a little further and provide compensation if you are not satisfied with our service. Should you wish to do so, please do not hesitate to contact us again at admin@ezspace.uk
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