Disappointing Experience and Unprofessional Behavior by Staff
I have been using services from EZ Tax for several years, but I am increasingly disappointed with the recent decline in service quality.
The behavior and responsiveness of your team have become difficult to deal with. In several instances, the responses have come across as rude, and the staff has not been polite or helpful when addressing queries. This is not the level of professionalism I expect from a long-term service provider.
Additionally, the frequent increases in service charges each year—often without clear justification—are concerning. Activities such as simply downloading TIS documents and requesting information from customers are being presented as significant efforts, while in reality they provide limited value.
It appears that there is a stronger focus on revenue collection rather than delivering meaningful service and customer support. As a long-standing customer, I find this trend disappointing.
