The personal service in checking our photo and giving advice, over and beyond what I expected. The efficiency of producing and mailing the jigsaw. The quality and clarity of the finished jigsaw. Will... Voir plus
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Lisez les avis des autres
We have used FabulousPhotoGifts for many years. Each Christmas I like to get my mom a personalised jigsaw - mum is over 90 so to have her 'very own' jigsaw makes her present all that bit extra spe... Voir plus
Really pleased I was kept in touch all the way from ordering my purchase until receiving it Arrived in quick time and in excellent condition
The whole experience of buying from Venus Puzzle was easy, quick and simple. From selecting the product, through adding and editing the picture to choosing the packaging and paying was just a matt... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Puzzles custom-made by VenusPuzzle are great for fun … or marketing your business! Unique and fabulous photo gifts!
Coordonnées de contact
Soblahov 480, 91338, Soblahov, Slovaquie
- support@venuspuzzle.com
- fabulousphotogifts.co.uk
4,8
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very good company
Very good company, great communication and a good product. I will use them again
31 août 2023
The puzzle was great but delivery was awful
The puzzle was great. The site was easy to use and it arrived exactly as we wanted it. But the delivery was not so great. When I paid for the puzzle i selected the express construction and delivery option and was quoted a date for this. Once I’d paid, the date changed to one AFTER the original standard delivery date. In fact, three puzzle arrived even later than that. It was for a a surprise birthday present and almost missed the deadline entirely. Cost me extra money changing train tickets to wait for it to arrive. I tried to contact Venus Puzzle throughout- no response at all from them- until they sent me this survey. So, their customer service is poor even if the product is good.
11 août 2023
Réponse de FabulousPhotoGifts
Dear Nicola,
Many thanks for taking the time to write us a service review. We are genuinely sorry that you've experienced difficulties with the delivery of the parcel. And we are sorry that you felt unattended in the process. We have checked all our mailboxes and even our Spam folder, but unfortunately haven't found any emails containing your email address, your name or your order number. We would be grateful if you could let us know more details. We have contacted you via email so we can discuss this further and offer you suitable compensation for the inconvenience caused.
~
Kind regards,
VenusPuzzle
Good service
I was a bit late ordering so was pleased with the Express service for the item to be delivered on time. I am unable to comment on the quality of the jigsaw itself, as it was a gift and the person who received it is having major building work done at the moment, so is unable to have the puzzle out.
14 août 2023
Brilliant product.
Brilliant, quick service and delivery. Ordered puzzle for my dad's special birthday. He was really overjoyed with such a personal gift. Puzzle has a sharp image, is super quality and the box is fab... a quality product. have bought many birthday gifts over the years but this is by far the best! If in doubt, get one & judge for yourself.👍
17 août 2023
Such a quick response and excellent…
Such a quick response and excellent solution to my problem. Delivery is also always super quick
thank you
14 août 2023
Great
Great, arrived on time and good quality and was easy to sort on the website. Better price than othe similar firms also.
14 août 2023
Quick delivery and very good quality
Quick delivery and very good quality
Will defo use again
3 août 2023
Good quality product and quick delivery
20 juillet 2023
Let you know when jigsaw completed.
9 juillet 2023
Beat my expectations
Such a quick turnaround and the quality of the pieces was a very pleasant surprise. Made the perfect gift. Thank you
16 juin 2023
A perfect gift for a jigsaw lover
A really lovely jigsaw with a beautiful, professional looking jigsaw box and clear images. The delivery was faster than expected and I was kept informed throughout the process from order to delivery. Would highly recommend and will use again.
16 juin 2023
Lovely puzzle sent quickly as perfect…
Lovely puzzle sent quickly as perfect as a Father’s Day gift
22 juin 2023
Download process was fairly easy
Download process was fairly easy. Delivery all on time. Actually a gift so not put together yet. But if as on box will be great
12 juin 2023
Quick service picture good
10 juin 2023
Lovely puzzle
4 juin 2023
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