Faceless.video Avis 17

Réponse : Faceless.video

Actualisé il y a 2 jours

Hi Franklin, I’m sorry to hear about your experience. We’re continuously working to fix bugs and improve reliability, especially around issues like videos getting stuck in processing.

I also checked your case on our end and can confirm that a refund has already been issued. We recently experienced a wave of fraudulent activity that impacted our refund system and led to some incorrect or delayed responses from support, which we’ve been actively resolving.

We understand how frustrating this must have been and appreciate your patience as we’ve worked through these issues. Please reach out over email if you need anything else help@faceless.video

Réponse : Faceless.video

Actualisé il y a 2 jours

Hi Ella, we’re sorry to hear about your experience, especially with the interface. We’re currently rolling out a major redesign aimed at making everything much easier to use.

We also want to clarify that we don’t trick anyone into spending money, and we aim to keep billing straightforward. I took a look on our end and can see you were on a VEO plan, and it also looks like your cancellation went through correctly. Billing can always be managed under “Manage Billing” in “My Account.”

If you’re open to it, we’d be happy to give you access to try out our new redesign, we'd love your feedback. Feel free to reach out to us at help@faceless.video and we’re happy to assist.

Réponse : Faceless.video

Actualisé il y a 2 jours

Hi, we’re sorry to hear about your experience. We couldn’t find any record of a purchase matching the name "Allan Jensen." At the time of your experience, we did not have a credit-based system either.

It’s possible this review refers to a different service with a similar name, as we’ve seen in a few reviews. If you feel like this is a mistake though, please reach out to our support at help@faceless.video.

Réponse : Faceless.video

ll y a 2 jours

Hi Tomas — we couldn’t find any record of a purchase under “Tomas Novák.” At the time of the experience described, we did not have a credit system or a $9 plan. We are switching to a credit system in the near future, but that was not part of our offering then.

It’s possible this review refers to a different service with a similar name. If this is a mistake, feel free to reach out with more details.

Réponse : Faceless.video

Actualisé il y a 2 jours

Hi David, sorry for the frustration here. We don’t provide or generate artificial views, and we also share guidance via email on how to keep views up organically.

We recently experienced a wave of fraudulent activity on our site that impacted our refund system. The issue has largely been resolved, and we’re continuing to address any remaining cases.

If you were approved for a refund and did not receive it, feel free to reach out to us at help@faceless.video and we’ll take care of it right away.

Réponse : Faceless.video

Actualisé il y a 2 jours

Hi Aleksandar, if you had a bad experience, we’re happy to take care of any issue you have. Please email us at help@faceless.video.

This review also appears very similar to the previous one posted, so we’d like to confirm the details to make sure everything is addressed properly.

Réponse : Faceless.video

Actualisé il y a 2 jours

Hi, we’re sorry to hear about your experience. It sounds like you ran into a number of glitches, especially around uploads, which we know can be frustrating.

If you weren’t happy with the experience, we’re more than happy to make things right, including a refund if appropriate — just reach out to us at help@faceless.video and we’ll take care of it right away. Just tell them you were "master" from trustpilot.

Réponse : Faceless.video

Actualisé il y a 2 jours

Hi, we’re sorry to hear about your experience. During the month of December, our YouTube auto-posting feature was temporarily unavailable.

It's now back up and running. We’d be happy to offer you a free month or process a refund — feel free to reach out to us at help@faceless.video and we’ll take care of it right away.

Réponse : Faceless.video

Actualisé il y a 2 jours

Hi Melissa, we’re sorry to hear about your experience. The quality and deformity issues you mentioned are something we’ve taken seriously, and we’re upgrading our backend to address this.

The YouTube upload failures were part of a broader outage in December, which has since been resolved and is now back up and running.

If you’re open to it, please reach out to us at help@faceless.video
and we’ll be happy to take another look at your case and help make things right.

Réponse : Faceless.video

Actualisé il y a 2 jours

Hi Nikita, we’re sorry to hear about your experience. We don’t support 6-second videos on our platform, so it sounds like you may have run into a glitch.

We’re happy to make things right, just email our support team at help@faceless.video and mention you’re Nikita from Trustpilot, and we’ll take care of it right away.

Réponse : Faceless.video

Actualisé il y a 2 jours

Hi KJ, we’re sorry to hear about your experience. We do not change our pricing structure or video quality after the trial, all users receive the same service.

We also apologize if communication took longer than expected — that’s not the experience we aim to provide. We have recently re-trained our support staff to ensure faster communication.

If you’d still like a refund, please email our support team at help@faceless.video with your full name and receipt, and we’ll be happy to process it.

Réponse : Faceless.video

Actualisé il y a 2 jours

Hi Kevin, we’re sorry to hear about your experience. We weren’t able to find any record under the name “Kevin Stages” in our system.

It’s possible this may be a mix-up with a different service with a similar name, as a few people on here do. If you believe this relates to us, please email help@faceless.video with your receipt and we’ll be happy to look into things and even process a full refund if applicable.

Réponse : Faceless.video

Actualisé il y a 2 jours

Hi Mark, we’re really sorry to hear about your experience. When someone cancels, we absolutely honor that, so what you’re describing sounds like it may have been a system glitch, which shouldn’t have happened.

If you reach out to our support team at help@faceless.video, we’ll make sure your refund is processed right away. We’ve also recently retrained our support team to ensure faster and more reliable assistance going forward.

Réponse : Faceless.video

Actualisé il y a 2 jours

Hi, we’re sorry this happened. I looked into your case and there was a mix-up: two plans were created — one with a free trial and one without. One of these may have been created accidentally based on the situation you described, which is why it felt like you were charged during the trial.

We understand how that would be confusing, both on your end and for our support team. We’ve since retrained our staff to help prevent issues like this going forward.

We’re happy to issue a full refund. Just email us at help@faceless.video and we’ll take care of it right away.

Réponse : Faceless.video

Actualisé il y a 2 jours

Hi Fonso, we’re sorry to hear about your experience. We recently experienced a wave of fraudulent activity on our site that impacted our refund system. The issue has largely been resolved, and we’re continuing to address any remaining cases.

This is not the experience we aim to provide, and we apologize for the frustration caused. Please reach out to our support team at help@faceless.video and mention you’re Fonso from Trustpilot, and we’ll get this resolved for you as quickly as possible.

Réponse : Faceless.video

Actualisé il y a 2 jours

Hi, we’re sorry to hear about your experience. We send all users a guide with best practices for posting and content to help avoid issues like this. We’re happy to help you review what may have happened and assist with any issues, feel free to reach out to our support team at help@faceless.video and we’ll take a closer look.