Factory Direct Filters Avis 1 701

Had the right air filter for my small space

I live in a tiny space and have a strange ac system, wasn’t sure where to get a filter for it but I looked up the dimensions on factory direct and was able to get the correct size. Costs a little more than a typical size, but that’s to be expected I suppose. Got it fast with no issue.

Great air filters at the perfect price

I've been getting my air filters from Factorydirectfilters.com for a few years now with zero issue. I moved into a new house in 2022 and the HVAC system was almost completely shot because the old homeowner never changed the filter. I had the coil cleaned and have made sure to change my filters regularly and haven't had a problem since! Definitely worth the small investment to not have to replace the entire system. I have an odd size filter, and factory direct makes a custom fit for me. 5 stars!

I only wish I had read these reviews before I purchased the gas logs from them on Amazon. Never again and I left them a bad review also on Amazon. No one EVER answers the phone! One of the logs were broken when the logs were delivered. And now the pilot light won’t stay on. Talk about frustrating…..

No communication: they don’t answer phone calls, return messages, or respond to emails. The company gives no indication when (if) an order will be filled. Buy from them at your peril.

I ordered filters 22x25x1. I had received wrong filters without any label indicating size and grade. I have been charged $12.00 for shipping. Quality no the same as existing filter. This us a scam!
Terrible experience. Never again!!

I ordered six 19x25x1 Merv 8 filters on 2/25/2023. On 3/10/2023, I received six 10x12x1 Merv 8 filters, that is, the wrong size filters. I called Factory Direct Filters customer service on the day of the delivery, 3/10/2023, and was told to keep the 10x12x1 Merv 8 filters and that the correct sized filters would ship on 3/12/2023. Not having received the correct filters, I emailed Factory Direct Filters customer service describing the problem on 3/21/2023 but received no response. Then, I called customer service again on 3/23/2023. The rep indicated that it may be a while before the correct filters ship. On 4/25/2023, I wrote a letter to Factory Direct Filters, describing the above. I have not received the correct size filters nor a refund for $66.58. I've used Factory Direct Filters for many years with no problems. This experience has been horrible.

Despite several really bad reviews on this company, I have not experienced any bad customer service nor have the filters I have ordered been anything but great. They are equal in quality to what I have purchased from the Big Box stores as well as Large Chain Retail Variety Stores. I have examined the filters I personally buy to see how the quality & workmanship compare to other brands...and I don't see any difference. I do believe that they need to address these customer complaints and do their best to take immediate corrective action! Ratings GREATLY effect people's decisions on whether or not to even TRY using a company or not.

Just received my 2 - 5” media filters that were supposed to fit my Trane furnace. About 1/4” too tall and had to be forcibly pushed into the furnace tearing some of the filter. Contacted customer service and was told that’s the only size they have and wanted me to go to FedEx and send them back. Sorry your problem not mine. Refused to send me a replacement even after I sent numerous pictures.
Avoid

Last time ordered a 2 pack humidifier filters. this time they gave a superseded number. I ordered and received only 1 filter. I will never order from then again.

Ordered 12 filters in August and after using the last two I had on hand from a previous order, I got two of the new ones from this company. The cardboard was so flimsy it was difficult to install the filters. The sides weren't glued and would pop off. After much work and frustration, I got them to work. Very cheaply made.

Great experience with this company. Ordered online AC filters I couldn’t find anywhere. Received within 3 business days. Perfect fit!

DO NOT EVEN GO TO THEIR WEB PAGE. IF YOU DO EXPECT TO RECEIVE EMAILS EVERY DAY AND IF YOU DELETE ONE ANOTHER IMMEDIATELY POPS UP. I HAVE REQUESTED SEVERAL TIMES THAT THEY STOP SENDING ME THESE EMAILS AND THEY STILL KEEP COMING. UNLESS YOU LIKE NUMEROUS EMAILS FROM THE SAME COMPANY, STAY AWAY FROM THIS OUTFIT.

Ordered my filters on May 27, 2021. On May 28, 2021 they charged my credit card $98.49, but i have never received an email regarding the order, when it would ship, or anything at all. The chat on the website is disabled, that's handy.

Ordered my filters two weeks ago still waiting was charged two weeks ago this company is very irresponsible and doesn’t know what the words Customer Service mean. They suck my mistake.

I needed a replacement filter for my rheem classic 90plus and could not get any answers from rheem or any one else
I went on the factory direct website and had the good fortune of mssg with Miranda G. She knew exactly what I needed and even gave me the product I'd and told me the amt of protection the filter in ? Will give me in comparison to the one I'm currently using. They are lucky to have her there in the chat helping customers and potential customers like me.

Ordered three sets of custom sized filters. Items arrived 4 days after date promised. One of the 3 orders was the wrong size. Attempted to contact the company. However, they do not answer phones on Friday or the weekend. Their chat is also disabled. Emailed them 4 times with no response. Will now dispute the charges for the defective \ useless item.

Please be sure to read my two updates below my original post. I originally gave this company a one star rating and have now raised it to two stars. I have documented my entire experience with this company.

I wish I had looked here before I bought these filters. Factory Direct filters are very cheaply made; the filters I received are not worth even $5 a piece and I paid $20 per filter. Like many others here, my filters arrived damaged, primarily due to how flimsy they are made. BUYER BEWARE! This company is selling substandard filters at outrageously inflated prices and certainly taking advantage of people during the Covid-19 outbreak.

Update: I posted the above review 10/6/2020 and at the same time opened a case with Factory Direct. True to form it is now 10/18/2020, twelve days later, and I have not heard word one from Factory Direct except for the automated reply when I opened the case. This company is by far the worst company I have ever dealt with in terms of product quality and total lack of customer service. If I could give them a zero rating, I would.

Well low and behold. I finally heard back from the support group at Factory Direct filters. On 10/30/2020 I got an email from the support group at Factory Direct Filters asking me to "accept their apologies for the delay in responding and ... for the condition of the filters." They went on to say that they would be issuing a credit on my card and that they did not expect me to return the damaged filters. I must say, I never expected to hear from them so I have raised the rating to two stars. I still feel that these filters and way over-priced and their support group is ridiculously slow in responding, but now that they have satisfied my request for a refund, I could not leave them at one star or at my wish to give them zero stars. I was torn about raising their rating to three stars but I still feel that the quality of the product does not deserve what would be an "average" rating.

Ordered 6 MERV-13 filters....got the box from FedEx and noticed that one corner of the box was pretty "pushed in"/damaged... opened it up and the damage made it's way inside the box to every darn filter....they were ALL sufficiently damaged on one complete side...using these filters will NOT provide the air filter needed as they now do not expand to the edge of the filter holder...they are damaged...I have waited, as you requested, SIX days no and still no reply to my two previous emails. I am looking for a refund for the six damaged filters or a shipment that is prepared CORRECTLY so that any shipping abuse will not abuse the product.

Joanne

Ordered filters July 21, 2020. It is now August 19 and no filters yet. Money cleared the bank July 22. Only receiving canned responses asking for five days to respond each time. This was not apparent the first time I ordered. Blaming shipping time on Covid-19????
THIS IS RIDICULOUS

Ordered 6/25. Crickets after weeks of phone calls (had to leave voicemails) and emails (never responded).
Initiated payment cancel after five weeks.
Amazing response! Received the correct order within a week.
Update 7 Sep, 20. The response from the company still doesn't address how my voicemails and website forms were ignored for 6 weeks before canceling the payment. And I didn't follow through with payment cancellation because the order was finally fulfilled. The point was that I was ignored until starting the payment cancellation process.
Caveat Emptor.