Really great customer service! Had some issues with Christmas post delays but they were so helpful and looked after me. Delighted with my game. Definitely recommend the company
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Best price, fast and reliable delivery - thank you! The game is brilliant, played as a family (with two teenagers) on Christmas Day and it had us all in fits of laughter. Absolutely hilarious, we love... Voir plus
I purchased Encrypted for adults, my husband was not convinced that it would be as funny as some of the adverts on Facebook but trust me, it was hilarious, made us belly laugh. Great fun.
So much fun, we laughed so much my face ached and I had tears streaming down my face. So frustrating when everyone can hear what you're saying and you can't!
À propos de l'entreprise
Écrit par l'entreprise
Factory Of Games offers a range of unique and entertaining products designed to spark laughter, excitement, and meaningful connection. Whether it’s family night, a festive get-together, or a lively party, the fun starts here. Discover why we’re the go-to source for guaranteed good times!
Coordonnées de contact
4 Parkside Court, Greenhough Road, WS13 7FE, Lichfield, Staffordshire, Royaume-Uni
- Support@FactoryOfGames.co.uk
- factoryofgames.co.uk
4,5
Excellent
251 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
This game was bloody brilliant!
This game was bloody brilliant!
Great delivery and service will be using again
19 décembre 2024
Avis spontané
Réponse de Factory Of Games
Hi Lisa,
Thank you for the amazing feedback! We're thrilled you found the game brilliant and that our delivery service impressed you. Keep an eye out for expansion packs coming in 2025—we can’t wait to share more fun with you!
Kind regards,
Sophie
Great game for the whole family!
This game (Encrypted) had the whole family crying with laughter, from the teenagers to the 70 year olds! Just brilliant. We have worked our way through the entire card set though so it would be good to have an expansion pack released soon please!
25 décembre 2024
Avis spontané
Réponse de Factory Of Games
Hi Deborah,
Thank you for the lovely review! We’re so happy to hear the whole family had a great time with Encrypted. The good news is expansion packs are already in the works for 2025, so stay tuned for even more fun!
Best regards,
Sophie, Factory Of Games
Family Christmas Game Night
We bought Encrypted for our family Christmas get together.
Some of the cards were really hard as they don't sound like the answer.
We found drinking whilst playing this game made it funnier.
The over 18 cards are very rude and made some of our party blush.
A little tip - if you try and say the words in an Irish accent it helps ;-)
26 décembre 2024
Avis spontané
Réponse de Factory Of Games
Hi Katie,
We're so glad Encrypted brought laughs to your Christmas get-together. The 18+ cards are definitely a bit cheeky, but hopefully it added some more laughs to the party!
Cheers,
Sophie, Factory Of Games
Ordering was simple
Ordering was simple, delivery was quick. Games is so funny to play!
14 décembre 2024
Avis spontané
Réponse de Factory Of Games
Hi Louise,
We’re so pleased to hear that the delivery was quick, and most importantly, that you’re enjoying the game.
We hope it continues to bring lots of laughter!
Best regards,
Sophie, Factory Of Games
Hysterical
Hysterical. I’d review the black cards before playing with a cross generational team. But we had such fun. Thank you!
25 décembre 2024
Avis spontané
Réponse de Factory Of Games
Hi Sue,
We’re so glad you found the game hysterical and had fun. Thanks for playing, and we hope you continue to enjoy it!
Best regards,
Sophie, Factory Of Games
Best game I’ve played in ages
Best game I’ve played in ages, I laughed so hard I could barely breathe. Definitely would recommend
25 décembre 2024
Avis spontané
Réponse de Factory Of Games
Hi Natasha,
Thank you so much for your glowing review! We’re absolutely thrilled to hear you had such a great time playing the game and that it brought so much laughter. Your recommendation means a lot to us!
Best regards,
Sophie, Factory Of Games
Prompt service.
Prompt service.
Excellent value for money!
The game is brilliant!
28 décembre 2024
Avis spontané
Réponse de Factory Of Games
Hi Julie,
We’re delighted to hear you found the service prompt, the game brilliant, and excellent value for money. Your support means the world to us!
Best regards,
Sophie, Factory Of Games
Great game. Great service! 🌟
Excellent service! Ordered via a Facebook Ad (always a little dubious with that if I’m honest) but had nothing to worry about.
I received an email stating my item was out for delivery the same day! Arrived 2 days later. Good quality product and a very funny game, had lots of laughs over Christmas 🎄
12 décembre 2024
Avis spontané
Réponse de Factory Of Games
Hi Victoria,
Thank you so much for your fantastic feedback! We’re thrilled to hear that you had such a smooth experience ordering through our Facebook ad and that the game arrived quickly.
It’s wonderful to know Encrypted brought lots of laughs over Christmas We truly appreciate your support and kind words.
Best regards,
Sophie, Factory Of Games
Réponse de Factory Of Games
Hi Kev,
Thank you so much for your kind words! We’re thrilled to hear you enjoyed the game and that it arrived in time for Christmas. We hope it brought lots of fun to your holiday celebrations!
Best regards,
Sophie, Factory Of Games
Réponse de Factory Of Games
Hi Susan,
Thank you for your feedback. We’re sorry to hear you didn’t enjoy the game. While we do share some examples on social media to give an idea of the gameplay, however the game includes 400 cards with a wide variety of content to keep it fresh and fun for players. We understand that it's not for everyone though.
We appreciate you giving it a try and sharing your thoughts, as this helps us improve.
Best regards,
Sophie, Factory Of Games
Bit disappointed if im truly honest
Bit disappointed if im truly honest. Have seen lots of advertisements for this game
Saying how funny it was. We found it not great
25 décembre 2024
Avis spontané
Réponse de Factory Of Games
Hi Lynne,
Thank you for your honest feedback. We’re sorry to hear the game didn’t meet your expectations, as we always aim to create a fun experience for everyone. Humour can be quite subjective, and while many players enjoy it, we understand it may not be for everyone.
We truly appreciate you giving it a try and sharing your thoughts, as it helps us improve for the future.
Best regards,
Sophie, Factory Of Games
Extremely disappointed as identical cards!
Extremely disappointed as the two packs of culture cards were identical and left a sour taste before we’d even started.
25 décembre 2024
Avis spontané
Réponse de Factory Of Games
Hi Robert, we sincerely apologise for the issue you encountered.
This is likely to be a rare factory error, and we truly regret the disappointment caused. We will ensure this feedback is shared with our production team to prevent it from happening again. In the meantime, we’d be happy to organise a replacement pack to be shipped out to you as soon as possible.
Please reach out to us at Support@FactoryOfGames.co.uk so we can resolve this for you promptly. Thank you for bringing this to our attention.
Kind regards,
Zak, Factory Of Games
Disappointing
Disappointing. Not £25 well spent. Many of the cards/statements are poor and don't really work. Maybe best for drunk teenagers? We played it as a mixed group and it wasn't great. Not sure it will get used again.
27 décembre 2024
Avis spontané
Réponse de Factory Of Games
Hi Mark,
Thank you for your feedback - We’re sorry the game didn’t meet your expectations. While many customers enjoy it, we understand it’s not for everyone.
We appreciate your input and will take it on board.
Zak, Factory Of Games
Quick delivery great quality product…
Quick delivery great quality product very funny game to play with friends and family
21 décembre 2024
Avis spontané
Réponse de Factory Of Games
Hi Nicola, thank you so much for your kind words!
We’re thrilled to hear you were happy with the delivery and that the game brought some fun moments with friends and family. Your feedback means a lot to us!
Zak, Factory Of Games
Order Not Received
Placed order on 11/12/24 and received email 12/12/24 saying Royal Mail expecting parcel.
Heard nothing.
Chased on 23/12/24 as tracking still said Royal Mail were awaiting parcel. Was advised they could issue again but order would not arrive in time for Christmas.
Order was going to be for two Christmas presents so I had buy urgent alternative presents from elsewhere.
Disappointed and wouldn’t order again from this company.
Gave two stars as full refund was given after quick response to my complaint.
11 décembre 2024
Avis spontané
Réponse de Factory Of Games
Hi,
Thank you for your feedback, and we deeply apologise for the inconvenience caused. We understand how frustrating it must have been, especially as the items were intended as Christmas presents.
It seems there was an unfortunate delay with Royal Mail during this busy period, which impacted the delivery of your order. While we did offer a replacement, we understand this didn’t resolve the issue in time for Christmas. We’re glad we could provide a full refund promptly, but we completely empathise with your disappointment.
We truly value your support and hope we can earn back your trust in the future.
Best regards,
Zak, Factory Of Games
Buy it!! It's fun!!
Purchased Encrypted card game. We played over Xmas. What joy. We laughed so much.
Everyone loved the game.
26 décembre 2024
Avis spontané
Réponse de Factory Of Games
So happy to hear that Encrypted made your Christmas extra special, thank you so much for the kind feedback! 😊
Zak, Factory Of Games
Encrypted
Encrypted. It has an age warning on it. Tasteless adult humour one would think but no …more like guess the deviant sexual pornography. Totally stunned by the content. It needs more than an age warning. The concept was clever, shame they spoilt it.
25 décembre 2024
Avis spontané
Réponse de Factory Of Games
Hi Susan,
Thank you for your feedback. We’re sorry to hear that Encrypted didn’t meet your expectations. We do mention that one category of cards is for adults only, which makes up around 100 of the 400 cards included in the game.
That said, we understand that this type of humour may not be for everyone, and we’ll review how we can make this clearer on our website to help customers make informed decisions. While we’ve received a lot of positive feedback about the adult cards, we completely respect that preferences vary.
We appreciate you sharing your thoughts, as it helps us improve our products and how we present them.
Best regards,
Zak, Factory Of Games
Encrypted is a great but….
Encrypted is a great, fun game. However we got through most of the cards on the first go meaning it doesn’t last long without having to buy another set of cards. Not great value for £30.
25 décembre 2024
Avis spontané
Réponse de Factory Of Games
Hi Ian,
Thank you for your feedback! We’re glad you enjoyed Encrypted and appreciate your thoughts. While 400 cards provide plenty of variety, the game is also great fun with different groups for a fresh experience.
We’re excited to launch expansion packs next year, so stay tuned for more content to keep the game going!
Best regards,
Zak, Factory Of Games
No order for Christmas.
No order for Christmas.
Ordered 18th on a next day service and courier still not received item. I was dubious about ordering following a Facebook advert and can see why now.
This was purchased especially for Christmas. No replies to my emails and no number to call…seems to be an occurrence with companies at the moment
Update: took a couple of emails but refunded eventually. Has meant I’ve no time to source a replacement. Appreciate delivery issues happen but that doesn’t stop you replying to customers without them having to chase.
23 décembre 2024
Avis spontané
Réponse de Factory Of Games
Hi Ben,
We are deeply sorry to hear about your experience. Unfortunately, the busy holiday season impacts delivery services, which is sadly out of our control.
Please reach out to us at Support@FactoryOfGames.co.uk, and our team will gladly assist you with arranging a refund or return.
Your satisfaction is very important to us, and we are committed to resolving this issue for you.
Kind regards,
Zak, Factory Of Games
Ordered 7th Dec and still not received…
Ordered 7th Dec and still not received on 21st Dec. Stated royal mail 48 but tracking says they haven’t received it.
All sorted now & received within 2 days of reporting.
21 décembre 2024
Avis spontané
Réponse de Factory Of Games
Hi Craig,
We’re truly sorry this happened. Your order was sent out by us on schedule, but it looks like Royal Mail may have lost it in transit since there’s been no tracking update. Our support team has already arranged for a replacement to be sent to you asap.
Kind regards,
Zak, Factory Of Games
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.