I would give negative stars if I could. This site is a complete SCAM.I ordered from them March and still never received my dress, I even got expedited shipping. I emailed several times to be completel... Voir plus
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Lisez les avis des autres
I placed an order almost 3 weeks ago and even received a confirmation email. I have heard nothing since. I have made several attempts to contact them for an update and all attempts have been ignored;... Voir plus
I hope my daughters dress come by tomorrow 4-14-23 It’s her prom and she’s been stressing, the girl in the Santa ana, Main Place Mall shop said it should come hasn't yet. Yeah I paid for express shipp... Voir plus
L'entreprise a répondu
Do not order from here! This company takes your money but doesn't send the product. I tried reaching out to them 8+ times on multiple channels and never heard anything back. Luckily my bank refunded m... Voir plus
À propos de l'entreprise
- Magasin de vêtements pour femmes
- Magasin pour femmes enceintes
- Maché en ligne
- Magasin de vêtements grandes tailles
Écrit par l'entreprise
We offers the best in women's clothing, specializing in the latest in women's fashion trends. Our products vary from the most cutting-edge styles of tops, bottoms, dresses to your OOTD. We can give our customers the most competitive price with first-class quality!
Coordonnées de contact
2051 E Cerritos Ave Ste 8C, 92806, Anaheim, Etats-Unis
- +1 (714) 829-4238
- Service@faeriesty.com
- faeriesty.com
1,3
Mauvais
70 avis
N'a pas répondu aux avis négatifs
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I purchased a 100.00 jumpsuit on Jan…
I purchased a 100.00 jumpsuit on Jan 11th for my best friends birthday party this weekend and the tracking still says “order placed” I’ve reached out twice now and have not gotten a response at all. This is terrible customer service I would never recommend buying from this place. Total scam. I will be filing a fraudulent charge to my bank.
11 janvier 2024
Avis spontané
Ordered a dress and they sent cheap…
Ordered a dress and they sent cheap pair of earrings 😡
11 décembre 2023
Avis spontané
Almost a month to actually ship product and only shipped after trying to cancel order.
After waiting weeks with no shipping info, I emailed them through their website at the service email shown on the website. Still have not received a response to date. Emailed info address also on website. Still no response to date. Googles a phone number but could only find the number for a storefront in California. Called and spoke with someone to find out where our order was and to cancel since it won't arrive in time for the event it was ordered for. Within hours, I received an email that it just shipped...FROM CHINA! I sent at least four emails and text messages (as directed through the Shop App) to find out status and when after a week of no response, attempted to cancel the order. Only then did they ship. We had to buy something else from another source.
14 août 2023
Avis spontané
I hope my daughters dress come by…
I hope my daughters dress come by tomorrow 4-14-23 It’s her prom and she’s been stressing, the girl in the Santa ana, Main Place Mall shop said it should come hasn't yet. Yeah I paid for express shipping and was told UPS delivers so it should be here by today the 13th. 2days ago My daughter called a she said their original method of delivery had changed she didn’t know why, so there taking longer 😑 I pray it’s here and everyone else waiting gets theirs to. Not good business practices, and girlfriend working the shop. you should be honest with delivery times, makes you look flaky and unprofessional, Don’t go down for your owners, not worth it. Praying for all you waiting on thier dress…. blessings🙏🏼😊
12 avril 2023
Avis spontané
Réponse de Faeriesty
Dear Catherine Madrine Wood.,
Thanks so much for your feedback on your shopping experience. We're extremely sorry about your experience with us. Due to high traffic in customer service emails, we have an automated system to help us out the best we can to get to everyone and resolve every issue.
I wanted to check in and get a little more information from you about your experience. This will help our team improve future experiences for you and other shoppers, because you are our priority. If you’re open to it, we will have our customer service team reach out to you to solve this problem.
Feel free to text or email us with your name and order number to help you best and get in contact with you, so that we’re able to make your experience with us more pleasing.
Again, we do apologize for any inconvenience that we caused. We will make sure this will not happen again.
Thanks for your time,
Team FAERIESTY
It was a scam never got my dress so sad…
It was a scam never got my dress so sad ;(
4 avril 2023
Avis spontané
Réponse de Faeriesty
Dear Andrea Salinas,
Thanks so much for your feedback on your shopping experience. We're extremely sorry about your experience with us. Due to high traffic in customer service emails, we have an automated system to help us out the best we can to get to everyone and resolve every issue.
I wanted to check in and get a little more information from you about your experience. This will help our team improve future experiences for you and other shoppers, because you are our priority. If you’re open to it, we will have our customer service team reach out to you to solve this problem.
Feel free to text or email us with your name and order number to help you best and get in contact with you, so that we’re able to make your experience with us more pleasing.
Again, we do apologize for any inconvenience that we caused. We will make sure this will not happen again.
Thanks for your time,
Team FAERIESTY
HORRIBLE
I placed an order for my birthday and the 2 outfits came in a reasonable amount of time but neither quite fit me right. I understand their return policy is store credit only which is fine but there is no return address or label that comes with the package. You need to pay for the shipping and put the label on yourself. Also fine… IF I was able to get ahold of anyone to know what the address is to ship it back to. I have sent multiple emails to their customer service, called with no answer and a “full mailbox” and tried the chat that says “we are experiencing high volume, we’ll get back to you” and never do. This is extremely frustrating especially because I spent over $200 on clothes I will never wear. I should have done my research on this company before buying. TERRIBLE customer service, DON’T order from here
23 février 2023
Avis spontané
Réponse de Faeriesty
Dear SL.,
Thanks so much for your feedback on your shopping experience. We're extremely sorry about your experience with us. Due to high traffic in customer service emails, we have an automated system to help us out the best we can to get to everyone and resolve every issue.
I wanted to check in and get a little more information from you about your experience. This will help our team improve future experiences for you and other shoppers, because you are our priority. If you’re open to it, we will have our customer service team reach out to you to solve this problem.
Feel free to text or email us with your name and order number to help you best and get in contact with you, so that we’re able to make your experience with us more pleasing.
Again, we do apologize for any inconvenience that we caused. We will make sure this will not happen again.
Thanks for your time,
Team FAERIESTY
ZERO CUSTOMER SERVICE
I Placed an order and received the clothing on 1/19/23. The product was great quality but I found another outfit I liked better elsewhere so I decided to return it. I emailed customer service twice once on 1/25 and again on 1/31 with no response to either email. I then went online and used the chat option and was able to get someone to respond. I was informed I could return the outfit but I had to pay for shipping out of pocket (which I did) and email them the tracking number which I also did. The package was delivered to Faeriesty on 3/2. I have yet to hear anything regarding a refund or a credit to purchase something else. I tried the chat option online and it says they are experiencing high volume of contacts and to leave my info and they will get back to me. Honestly this company is awful. In this day and age you need to have a capable customer service department. At this point I will take ANY customer service. My advice DO NOT ORDER FROM FAERIESTY!!!!
23 mars 2023
Avis spontané
Réponse de Faeriesty
Dear Linda Mirenda.,
Thanks so much for your feedback on your shopping experience. We're extremely sorry about your experience with us. Due to high traffic in customer service emails, we have an automated system to help us out the best we can to get to everyone and resolve every issue.
I wanted to check in and get a little more information from you about your experience. This will help our team improve future experiences for you and other shoppers, because you are our priority. If you’re open to it, we will have our customer service team reach out to you to solve this problem.
Feel free to text or email us with your name and order number to help you best and get in contact with you, so that we’re able to make your experience with us more pleasing.
Again, we do apologize for any inconvenience that we caused. We will make sure this will not happen again.
Thanks for your time,
Team FAERIESTY
Don’t order with them
Don’t order with them. You have to fight to get your money back, long after the merchandise you don’t like was returned. Awful customer service. All the responses are automated and not pertaining to your individual situation.
29 janvier 2023
Avis spontané
Réponse de Faeriesty
Dear Izabella Chase.,
Thanks so much for your feedback on your shopping experience. We're extremely sorry about your experience with us. Due to high traffic in customer service emails, we have an automated system to help us out the best we can to get to everyone and resolve every issue.
I wanted to check in and get a little more information from you about your experience. This will help our team improve future experiences for you and other shoppers, because you are our priority. If you’re open to it, we will have our customer service team reach out to you to solve this problem.
Feel free to text or email us with your name and order number to help you best and get in contact with you, so that we’re able to make your experience with us more pleasing.
Again, we do apologize for any inconvenience that we caused. We will make sure this will not happen again.
Thanks for your time,
Team FAERIESTY
Great quality clothing!
Great quality clothing!
Received my order much quicker than promised. I paid for expedited shipping and it only took 4 business days to receive. Will buy from them again.
19 janvier 2023
Avis spontané
DON'T DO IT PEOPLE....ITS A…
DON'T DO IT PEOPLE....ITS A SCAM.....bought the dresses.....no invoice for return, no REAL address for return.....THANK GOD I paid with paypal...I have some type of recourse to get some money back.....The site promised me that the dress would come in a week....it took two and I missed my New Year's Eve Party. Yep, now I'm stuck trying to return two sizes of a dress I never even opened.....I should know better.
9 janvier 2023
Avis spontané
Réponse de Faeriesty
Dear Masterpianist.,
Thanks so much for your feedback on your shopping experience. We're extremely sorry about your experience with us. Due to high traffic in customer service emails, we have an automated system to help us out the best we can to get to everyone and resolve every issue.
I wanted to check in and get a little more information from you about your experience. This will help our team improve future experiences for you and other shoppers, because you are our priority. If you’re open to it, we will have our customer service team reach out to you to solve this problem.
Feel free to text or email us with your name and order number to help you best and get in contact with you, so that we’re able to make your experience with us more pleasing.
Again, we do apologize for any inconvenience that we caused. We will make sure this will not happen again.
Thanks for your time,
Team FAERIESTY
I WAS very excited about my order (big mistake)
I was very excited about my order. I bought 2 dresses for a total over $100. I inquired by email twice and called numerous times where I had left two messages and I have not had any response from the Faeriesty Team. If I don't see that my order has shipped within the 15 business day time frame I will dispute the charge with my bank as fraud. The horrible customer service is inexcusable for a company with such a large following on social media and many positive reviews. I fully expect someone to reach out, but if not, I have every intention of making this a big deal. $100 is not a small amount of money.
14 novembre 2022
Avis spontané
Réponse de Faeriesty
Dear Madison Tomolillo.,
Thanks so much for your feedback on your shopping experience. We're extremely sorry about your experience with us. Due to high traffic in customer service emails, we have an automated system to help us out the best we can to get to everyone and resolve every issue.
I wanted to check in and get a little more information from you about your experience. This will help our team improve future experiences for you and other shoppers, because you are our priority. If you’re open to it, we will have our customer service team reach out to you to solve this problem.
Feel free to text or email us with your name and order number to help you best and get in contact with you, so that we’re able to make your experience with us more pleasing.
Again, we do apologize for any inconvenience that we caused. We will make sure this will not happen again.
Thanks for your time,
Team FAERIESTY
scammers and fraudsters
scammers and fraudsters. Paid for express shipping and never received my order. You're unable to get in contact with them via Instagram, email, or phone.
You will lose out on your money.
31 octobre 2022
Avis spontané
Réponse de Faeriesty
Dear Taylor R,
Thanks so much for your feedback on your shopping experience. We're extremely sorry about your experience with us. Due to high traffic in customer service emails, we have an automated system to help us out the best we can to get to everyone and resolve every issue.
I wanted to check in and get a little more information from you about your experience. This will help our team improve future experiences for you and other shoppers, because you are our priority. If you’re open to it, we will have our customer service team reach out to you to solve this problem.
Feel free to text or email us with your name and order number to help you best and get in contact with you, so that we’re able to make your experience with us more pleasing.
Again, we do apologize for any inconvenience that we caused. We will make sure this will not happen again.
Thanks for your time,
Team FAERIESTY
This store is a fake/scam
This store is a fake/scam. I purchased 2 dresses for homecoming well before time and also paid for express shipping. I still have not received my dresses. I have tried to reach out through email and my emails have been blocked. I have tried calling and no one answers and mailbox is full. DO NOT OREDER FROM THIS WEBSITE it is fake and you will lose your money
22 septembre 2022
Avis spontané
Réponse de Faeriesty
Dear Lillix,
We want to sincerely apologize for the negative experience that you had with our customer service team. We understand that our team was not helpful in resolving your issue and didn’t provide the level of service that you’ve come to expect.
We take great pride in giving our 100% every day to provide fast and friendly service to every customer who calls, but in this instance, we failed. We do our best to train all of our representatives on how to properly handle customers issues, but your concern was not handled properly. For that, we are extremely sorry.
Going forward, we are going to take steps to ensure that this situation does not happen again. For starters, we are hosting additional training sessions for customer service call agents, and will require our staff to collect contact information from every customer so we can reach out again in the case of a dropped or mishandled call.
I want to sincerely thank you for bringing this issue to our attention. We are always to improve our customer service, and your feedback is essential to that process. We will have the manager to give a follow up call for this bad experience. We will do whatever it takes to make our customer satisfied with both merchandises and service.
Sincerely,
Sarah
I ordered a bridesmaid dress from…
I ordered a bridesmaid dress from fariesty and apparently it got delivered but I never received it so I contacted customer service and they didn’t do anything about it. All they said was it said it was delivered and they were going to check with the post office but they never got back to me about anything else. I’ve never ordered from here and I’m really disappointed because I’m on a budget as is for this wedding and now I’m out of a dress when I really depended on this. My roommate was home so no way it was delivered to the door and I came home an hour after I got the notification it was “delivered” to check my apartment mail box and nothing was in there so the post office man definitely put it in the wrong mail box. It just shows they only care about the money and don’t refund or send you something new when something wrong happens. I never write bad reviews but I’m extremely upset about this and want to give a warning to everyone.
13 août 2022
Avis spontané
Réponse de Faeriesty
Dear Diana,
We are very sorry that you did not find your package. The demand for this finding a "DELIVERED" package truly exceeded our expectations.
As we states clearly in our policy, We are NOT responsible for any delays due to local disruptions. We are NOT responsible for LOST, DAMAGED or STOLEN PACKAGES, if your package show "Delivered" in tracking system. Please contact your local post office or report to local authority for illegal activities.
Again, we’re so sorry for any inconvenience. Someone will follow up with you for this unexpected incident. We will provide you the best solution.
Sincerely,
Sarah
Their Customer Service is Great
I received the package very fast. Shipping is fast and items came well packed.Their Customer Service is Great. They are super friendly and respond in a short period of time.
18 mai 2022
Avis spontané
Super disappointed by the service
Super disappointed by the service. I ordered a dress for my baby shower and it just didn’t meet my expectations. I looked over their site multiple times and I just couldn’t find a dress for me. I asked for a refund and they stated I can receive in store credit ONLY. Really upsetting when I know I won’t buy anything from them so pretty much I just wasted my money. As a first time customer, I am disappointed and would not recommend unless you are 100% sure about your purchase.
28 janvier 2022
Avis spontané
Réponse de Faeriesty
Dear Emina kazic.,
Thanks so much for your feedback on your shopping experience. We're extremely sorry about your experience with us. Due to high traffic in customer service emails, we have an automated system to help us out the best we can to get to everyone and resolve every issue.
I wanted to check in and get a little more information from you about your experience. This will help our team improve future experiences for you and other shoppers, because you are our priority. If you’re open to it, we will have our customer service team reach out to you to solve this problem.
Feel free to text or email us with your name and order number to help you best and get in contact with you, so that we’re able to make your experience with us more pleasing.
Again, we do apologize for any inconvenience that we caused. We will make sure this will not happen again.
Thanks for your time,
Team FAERIESTY
just got my package today & Got exactly…
just got my package today & Got exactly what I ordered from the Christmas giveaway. They gave me a free face mask with a 5$ giftcard to their shop & also Their packaging looks cute !! Everything is 10/10 & would definitely Recommend!! 💕
30 décembre 2021
Avis spontané
I SO LOVE DOING BUSINESS WITH YOU…
I SO LOVE DOING BUSINESS WITH YOU GUYS... Your services came way sooner than i thought💝.I got all my items at one time.. And everything i surprise my daughter with she loved 🥰... Your prices are the boom.I’m putting in another Order really soon😃.. Thanks😍
16 avril 2021
Avis spontané
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