Professional, empathetic and knowledgeable. Was called out in the middle of the night and was able to solve the issue. Excellent service. Shout out to Kenny- thank you for your help.
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Lisez les avis des autres
Been with Hewers for a number of years under their failsafe plan.....receptionist girls and engineers you cannot really fault. Today though was an exception, Alan and Alfie visited to service my bo... Voir plus
Gren visited my property today to complete maintenance on my boiler. Had issues with accessing loft hatch as landlord didn’t provide key. Hewer then sorted this out on behalf of landlord so the job... Voir plus
L'entreprise a répondu
Incredible job from Ryan gough, very kind, friendly and informative engineer, answered any question and was polite throughout ….. showed us how it all worked and made sure we was happy with everything... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
The Region's Leading Facilities Management Company. Providing Domestic Gas Servicing, Maintenance & Boiler Installation. Commercial Gas Services. Mechanical & Electrical Services and Renewable Energies. We have a manned Call Centre 24/7, 365 days a year.
Coordonnées de contact
Hewer Facilities Management Ltd, Unit G/1, The Aquarius Centre, Edison Close, GL2 2FN, GLOUCESTER, Royaume-Uni
- 01452 525854
- suggestions@hewerfm.co.uk
- failsafeplan.co.uk
4,9
Excellent
283 avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent service
Great service, competent and professional throughout the job. Couldn’t recommend this person enough
17 juin 2025
Avis spontané
Réponse de Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to the team, Many Thanks Hewer
Great service from Collin Baker today
Great service from Collin Baker today. Very friendly and made sure my gas is all safe. Many thanks ☺️
16 juin 2025
Avis spontané
Réponse de Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Colin, Many Thanks Hewer
Had Steve round he had repaired my…
Had Steve round he had repaired my boiler and sorted out my heater and made sure I would have hot water again thank you Steve
5 juin 2025
Avis spontané
Réponse de Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Steve, Many Thanks Hewer
Engineer Colin Baker
Engineer Colin Baker came today, very friendly and helpful. Serviced my boiler in a reasonable time frame.
5 juin 2025
Avis spontané
Réponse de Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Colin, Many Thanks Hewer
We had our annual gas safety check…
We had our annual gas safety check yesterday and I was delighted once again to enjoy the impeccable skills and exemplary customer service of Paul Shanley (PS01) and the team at Hewer. Following a confirmation call a couple of days before and another from Paul ten minutes before our appointment, he arrived bang on time and it was a real pleasure to see him again, having looked after us so brilliantly last year when we had problems with our boiler. As ever, Paul was the epitome of professionalism and efficiency, performing the inspection with his usual care and thoroughness and engendering my complete trust in a job done right. Thank you Paul, and to the team at Hewer once again, for looking after us so well and providing nothing less than 5 star service. It is always truly appreciated and valued.
4 juin 2025
Avis spontané
Réponse de Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Paul, Many Thanks Hewer
Polite and respectful engineer who…
Polite and respectful engineer who explained the problem
3 juin 2025
Avis spontané
Réponse de Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to the team, Many Thanks Hewer
Very friendly
Very friendly, explained what he was doing, very thorough and methodical in his work, fixed the fault. Thankyou
30 mai 2025
Avis spontané
Réponse de Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to the team, Many Thanks Hewer
Ryan gough
Ryan gough, was amazing very professional, arrived at the time arranged and make sure I knew how to work everything. I now have a new boiler. Ryan was friendly and loved my doggie.
29 mai 2025
Avis spontané
Réponse de Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Ryan, Many Thanks Hewer
Ryan Gough was amazing
Ryan Gough was amazing! he efficiently got my boiler fitted & running and explained everything I needed to know before he left. He also kept my two children entertained and gave them amazing advice about life and adulthood which really helped me. Thank you so much
28 mai 2025
Avis spontané
Réponse de Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Ryan, Many Thanks Hewer
Solar hot water system failure
After moving into a new property with a solar hot water system, the display unit started flashing with an error and soon after no hot water was being produced at all. After trying several companies without any luck I rang Hewers, who were able to source an engineer (Greg) the same day. Greg arrived on time and could not have been more helpful whilst with us, explaining how the system worked, why we were producing no hot water and ensuring we had some by the time he left. Highly recommend.
20 mai 2025
Avis spontané
Réponse de Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Gregg, Many Thanks Hewer
Easy 5 star
Easy 5 star, Ashton was amazing. Polite, efficient and prompt service. Highly recommend
14 mai 2025
Avis spontané
Réponse de Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Ashton, Many Thanks Hewer
Colin baker
Colin baker
Very friendly quick & efficient. Working on behalf my landlord . Recommend
12 mai 2025
Avis spontané
Réponse de Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Colin, Many Thanks Hewer
Ryan
Excellent service made me feel very comfortable having him all morning at my property
Special mention to Ryan who worked well and hard
Saturday morning on 10th may
10 mai 2025
Avis spontané
Réponse de Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Ryan, Many Thanks Hewer
Had a great experience with Colin Baker…
Had a great experience with Colin Baker from Hewer fm. Very professional, friendly and hardworking.
9 mai 2025
Avis spontané
Réponse de Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Colin, Many Thanks Hewer
Réponse de Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to the team, Many Thanks Hewer
Effective Efficient & Top Service!
Tom Barton was the engineer who came to inspect our boiler and gas and honestly in the 3.5yrs we have lived here, he was able to fix our radiator that was stone cold for almost 2yrs. He was effective, efficient and even welcomed my curiosity on how the boiler looks on the inside and explained a bit about what it is they do when they come for inspection. Top notch service and one of the best we have received. Thanks Tom for being a star! Now we don’t have to worry about freezing through the winter nights. If you get him, you’re in for a top service.
9 mai 2025
Avis spontané
Réponse de Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Tom, Many Thanks Hewer
Gas engineer was friendly
Gas engineer was friendly . He was great at his work.
8 mai 2025
Avis spontané
Réponse de Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to the Team, Many Thanks Hewer
Réponse de Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Colin, Many Thanks Hewer
Colin baker attended today and was…
Colin baker attended today and was friendly and helpful answering all questions. Thank you very much :)
6 mai 2025
Avis spontané
Réponse de Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Colin, Many Thanks Hewer
Very quick and reliable service from…
Very quick and reliable service from Tom Dehaan
29 avril 2025
Avis spontané
Réponse de Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Tom, Many Thanks Hewer
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