Fairtex Avis 

Extremely Disappointing Customer Service – Ghosted by Head OfficeI

Purchased two shorts as a gift from the Terminal 21 Pattaya store while on holiday from Australia.

Unfortunately, the sizes were too small. Since I had already flown home, my friend in Thailand tried to exchange them in Bangkok.

The store clerk told them that while it was past the 7-day store policy, we should email the head office to request a reasonable exception, as the items are completely brand new, unworn, and still have all the tags attached with the original receipt.

I emailed their customer service team over a week ago explaining the exact situation, and I have been completely ignored. No reply, no acknowledgment, absolutely nothing.

I understand policies exist, but to completely ghost a paying customer who followed their own staff's advice is terrible service. Very poor communication from a brand of this size. Will not be buying from Fairtex again.

I made an order, prepaid boxing gloves and shipping (shipping was way overpriced) their preffered carrier was ups, not only was the estimated delivery time 11 days, but ups missed it by 7 more days and i still havent received anything and am refused even a new delivery date. Despite writing 5 emails to all the different email addresses of fairtex with requests for them to contact the carrier and resolve the issue i have not gotten one response from them. I would bot recommend anyone order internationally. I cannot comment on product quality since i am yet to receive anything after waiting almost 20 days.

No idea why people are complaining. Customer service recognized problem with my parcel and solved it. Got nice product. Fairtex UK/NL that is.

The Fairtex company is horrible! They have no way to contact customers support (no phone number and zero response on their email or chat).
They have no way to resolve issues on their website. Their website calculates costs incorrectly if you're in the US, and they don't honor their discount + free shipping when you meet their stated dollar threshold with no way to fix it.
I think they really do not want business or to sell products based on how difficult they make it for a customer with no path to resolution.
In other words, they are forcing me to go to a competitor and I will because they have made it clear they don't want business and don't appreciate having customers.
I bought a few items from them in the past when they used to be a good company that had customer support, but this is no longer a the case.

Wanted to return a pair of gloves.They do not answer any mail.On the internet site they claim they have a return policy.....Not....does not work.I am never going to buy something from them any more....shit company...

I ordered Muay Thai equipment to Germany. The delivery itself was fine, but if you need to exchange something, you will never be able to reach someone.

I sent around ten emails over the past two months regarding an exchange of a shorts and never received a single response. The package contained no return instructions at all — only a note saying to “reach out to customer service” which does not seem to exist in practice.

Very disappointing experience. Luckily, there are plenty of other Muay Thai brands that take customer service seriously.

Watch my YouTube video and see for yourself, Fairtex just falls apart - they are the ladyboy fake pads of the martial arts world they look good but underneath nasty surprise

If you're in Canada, be aware that your order will cost you 35% more than the price you paid because of custom's fees and DHL handling.

Can't even make a simple return. Emails are unanswered. Their live chat ghosted me after a few messages which I thought was getting somewhere. If you insist on Fairtex, don't buy from the official website, their customer service is 0. Buy from a third party retailer instead. I will be buying another brand from now on.

I bought online a gloves. Paid. Then I received an email saying that I havr to pay almost the same value than the gloves for taxes in my country. If I dont pay, I wont receive the gloves and will lost the money paid for the gloves. They never alert about taxes not i cluided in the price S CA M

Worst online shopping experience I've ever had. Ordered medium-size gloves and vest but evidently Thai sizes bear no resemblance to UK sizes. Emailed them about an exchange countless times over several months but only ever received one unhelpful reply.
Stay away.

Missed the sale because customer support decided to not reply to my emails and the "live chat" didn't work for the entirety of friday, sat and sunday. Ended up not buying what I needed because I was unsure of the sizing and return policy is so bad it's virtually non-existent so I had to be sure before purchasing. Since there was no customer support, couldn't get the answers I needed so ended up empty handed.

I received my order but it was the wrong size. I then proceeded to ask for an exchange of size / refund but received no answer, even after follow-ups. I had to re-buy a second item (correct size), since it's a present. They still have not answered my request and shipment costs almost doubled in the last 10 days.
Never buying anything here anymore.

Big scam dont buy from here i order a couple weeks ago and they cant find my order on the msg icon, also its not a live chat. Save your money and time buy from the country you reside

Do not order off this website if you can help it. Use an independent outlet store

I ordered the Fiore premium boxing gloves from this “official website” in 14oz as a treat for myself. I’ve had Fairtex gloves before, and couldn’t wait to use them. Got them out the box, and they felt cheap and light for a 14oz , but thought nothing of it. I checked the padding , and it was fine.

I wore these for the first time to my sparring class, and to start with, I had to prove to my coach they were 14oz( he was absolutely convinced they weren’t, and even questioned the authenticity of the glove). Once I was actually allowed to spar after showing him they said 14oz, I did 3 rounds. My knuckles became extremely sore and couldn’t figure out why, so I had to step out and ask my coach to help. He felt the glove, and found a massive split straight up the middle of the padding across the knuckles, after only 3 rounds!

When I got home, I weighed these gloves out of curiosity, and would you believe it - only 12.6 Oz! So much for a premium glove. I fully believe that even though this is the linked website on Fairtex social media- that it’s fake. I have never known quality so awful. And to top it off, I cannot get any correspondence out of them. So not only have I lost my money that I paid for my class, I’ve also lost my money on a misrepresented and faulty “premium “glove.

What a terrible website the official Fairtex website is. The goods they deliver seem fake. I bought official Glory gloves, and after only 2 months, the paint has completely peeled off these €120 gloves. Of course, they don’t respond to complaints and hide behind “maintenance.” The gloves were only cleaned with water and dried with a dry cloth. I don’t even think they’re made of real leather.