faizasaqlain.pk Avis 

Overall, my experience with Faiza Saqlain was good. Initially when I reached out with an inquiry about my bridal dress they responded quickly and I was in touch with Sarah, bridal consultant throughout and she was good at explaining everything and the process overall was smooth. However, sometimes I wouldn’t get a response right away and would have to wait 2-3 days. I got my bridal dress in the allotted time that I was told. I’ll most likely work with Faiza Saqlain again because the product and quality of the dress was great and I loved my bridal dress. Thank You!

I ordered 4 outfits in the past 6 months from FS. They were ordered separately though and it sure takes a long time for order to be completed. But they were delivered in the time as promised. I think their team has room to improve. Especially with regards to inquiries. For some orders I had to inquire multiple time and would receive reply very late. I have been dealing with many designers and good customer service makes a huge difference. FS dresses are very pretty… no doubt about it!

Ordered clothes 6 months ahead of time including an outfit for my nikkah and it never showed and they never took the time to respond to me to tell me my outfit would not be here by the event date. I was out over 2000 dollars and left scrambling to find something else for my big day. It took months to try to get my money back. I will never shop here. Non responsive and lies all around.

My experience with Faiza Saqlain overseas staff was amazing! I first reached out on Instagram DM and I was told that the dress is ready to ship so I immediately placed my order later to find out that all the overseas orders are made after the order is placed and it wasn’t ready to be shipped and will probably be delivered to me in Chicago by mid November. I wrote few emails and sent couple of messages on WhatsApp overseas group I mainly dealt with Komal, she was so responsive, polite and kept me updated during the whole process. She ensured me that the dress would be delivered mid October only to my surprise it was delivered within 3 weeks of placing my order Alhumdulillah. Would defs recommend this place to my friends and family! I live in Chicago and this is one of my favourite Pakistani brands. Thank you so much Komal for sending my dress on time.

What can I say except, poor customer service. Rude staff. False timescales. A complete shambles. Never going to order from them again. I was promised to receive my item in mid August, then by the end of August. We are now in September and I am yet to receive my item. I will not be shopping with FS again!

Excellent service indeed

Recently ordered my menswear dress from Faiza saqlain. My order was due in Sept but I received it in of Aug. The materials used, quality of stitching and after sale services made my shopping experience extremely joyful. Would love to order from them again.

I had a great experience overall. My first order was delayed and due to miscommunication it wasn’t the right colour but the customer service team handled it really well. They made me a whole new dress within a month as promised. I am really satisfied and the dress looks beautiful ❤️ I agree your order may be delayed but I would suggest order way in advance because their clothes are worth it!

My experience with the bridal side of Faiza Saqlain was amazing! I had read mixed reviews online about Pakistani designers and was really worried that things wouldn’t be made on time. However, my bridal dress and veil were both made on time. I mainly dealt with Sara. She was so responsive, polite and kept me updated during the whole process. Would defs recommend this place to my friends and family! I live in Australia and this is one of my favourite Pakistani brands. Thank you so much Sara!!

I had wonderful experience at Faiza Saqlain, ordered my mehndi dress and order formals. Best place to shop! Loved loved loved all my outfits. Highly recommended. Everything was delivered on time!

Great service and the product is beautiful stitched! Bought two outfits from them and they didn’t disappoint one bit! Saania and Komal were fabulous at answer all my questions and getting my measurements! One happy customer will be returning in the future! Thanks guys once again!

Unless your order your outfit one year in advance- don’t bother.
After searching for an outfit, I fell in love with an outfit from Faiza Saqlain. I checked the delivery dates and worked out it would arrive in time for my event. There was nothing about public holiday closures when I ordered the outfit.
A few days later I can across the TikToks about the delay with delivery and I contacted them straight away asking for a delivery date. They said the outfit would be delivered in September ( a month later)
I asked to cancel the order but they refused (even though they hadn’t started work on it yet) I asked if I could exchange the outfit for something else, something cheaper on the website without receiving a refund- they refused. And this is after numerous WhatsApp messages where they wouldn’t reply or I would receive the same old standard reply. They were very rude.
I had to then order another outfit because this wouldn’t arrive on time.
I asked for an update from Faiza Saqlain who then proceeded to tell me that it would arrive by the due date but after contacting them to check progress told me this was an error and would arrive by the original due date. I asked them if there was any way they could speed up the order and they said they would ask their design team but nothing came of this. I believe they were just trying to buy time. Through out it all, I feel the team have been rude and no help whatsoever ever. If you know you can’t deliver by the due date- you should be able to cancel the order. They don’t communicate with you at all.
I’m still waiting for my outfit which will arrive after the event date. I’ve been told by the end of August but I’m pretty sure it won’t arrive well after that. They should communicate with you after you placed the order and confirm delivery dates so you have chance to cancel. They don’t, and then get to keep your money at the same time. We have two outfits with them that won’t arrive. I feel very disappointed as I really like their clothes.

UPDATE
The company are saying they sent me an email when I placed my order. I did not receive an email- I check my emails daily and I’ve checked my junk folder.
Apparently it says the delivery date on that email- and I had 25 hours to cancel my order. Quite impossible if you haven’t revived the email. The customer service team is unhelpful and quite rude. They have ruined the whole process for me and my family.
They may make beautiful clothes but their service is well below par.

I purchased the Nazmin piece from the ‘Dhoop Kinaray’ collection for my best friends wedding. The outfit and detail to the work was beautiful, far more prettier in real life as opposed to the photographs, I was pleasantly supprised. It was exactly like the model photographs, pristinely stitched giving it a beautiful flow and shape.

Please do not bother wasting your money! I placed an order with Faiza Saqlain 2 months ago. Since then i have been messaging and calling them almost every other day without a response. Today, it has been 3 weeks i have not received a reply to my watsapp messages. Extremely poor customer service, i have ordered from many Pakistani designers and this has by far been my worst experience! I will never be ordering from them again. Con artists who take your money and then ignore you.

I ordered a suit from their newest collection with a customization that arrived just in time for Eid! Komal was very responsive on WhatsApp and I’m glad to have had easy access to a representative. I got so many compliments and can’t wait to order again soon!

SUGGESTION: Improvements are needed in customer communications. Follow Maria B and Sapphire's websites. Check your e-mail address. It bounces every time. One person should be responsible for customer communication thru e-mail or what's App. Keep your customers updated regarding their orders. Be friendly. you will do well if implement these improvements

I ordered the Ezra suit back in March/April and recently wore it to a wedding. The suit was beautiful and the top fit perfectly. The trouser was a little short on me, so for future orders, I would specify measurements. However, suit and quality were incredible. I will be ordering again in the future. Shipping takes some time so order accordingly.

Traveled from USA to do wedding shopping in Lahore. Our wedding stylist at Faiza Saqlain, Sara, was incredible and very helpful. The entire staff including Sara made us feel welcome and listened to all our inquiries. We hope to continue this relationship with Faiza Saqlain and her staff in the future. Great people and beautiful gowns, clearly made with care and attention to detail.

My favorite designer! I wore the Minha set for my Walima and received so many compliments. Their clothes are unique and a class apart. Definitely recommend.
I had the set shipped to Canada.

Their service is great, and the team is so helpful! Also love the quality and designs of their clothes! Will definately order again.