My agent was very responsive and answered all of my questions almost immediately. All of the information I got from her made me feel very comfortable with this process and decided to sign up. I HAVE t... Voir plus
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Got myself in a real financial mess to the tune of close to 50k in debt with credit cards. Family Credit Management did all the leg work and managed to get me on a payment plan for 6 years to be... Voir plus
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Erica did a great job and helping me make an arrangement to consolidate my debt. I would highly recommend to anybody who is looking to tackle their debts. Their prices are very reasonable to say the... Voir plus
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So far I've had a really wonderful experience with Family Credit Management. Everyone I've spoken with has been kind and understanding, which has been so nice considering how much I guilt trip myself... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Debt is stressful. We understand. Family Credit Management is a nonprofit organization that has been helping individuals and families get out of debt and regain financial stability for over 30 years. Our NFCC-certified credit counselors provide personalized, one-on-one guidance to help clients understand their financial situation and take control of their future. We offer a range of solutions tailored to each individual’s needs, including traditional Debt Management Plans (DMPs), debt settlement options for those who may benefit, and our exclusive DualTrack Repayment Plan, which combines structured repayment with strategic settlement when appropriate. For clients who are unable to repay all debts at once, we also offer our Priority Pay Plan, designed to help manage limited resources while addressing the most urgent financial obligations. Our approach focuses not only on resolving debt, but also on long-term financial health through budgeting, education, and behavior-based strategies. As a nonprofit credit counseling agency, our mission is to provide honest, practical solutions that work in the real world. We work directly with creditors to help reduce interest rates and fees when possible, while supporting our clients every step of the way. At Family Credit Management, our goal is simple: help people reduce stress, regain control, and build a more stable financial future.
Coordonnées de contact
111 N. Wabash Avenue, Suite 1408, 60602, Chicago, Etats-Unis
- 800-994-3328
- counseling@familycredit.org
- familycredit.org
4,9
Excellent
695 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Réponse de Family Credit Management
Thank you! We work hard to make it as simple as possible to get started with a Debt Management Plan. We're glad your credit counselor made the process easy and was there to help. We appreciate you choosing Family Credit Management!
Excellent Customer Service and Enrollment Experience
I spent several months researching debt management programs before deciding to enroll with Family Credit Management. Throughout the process, I never felt pressured to make a decision. My counselor, Whitney Rice, was patient, professional, and took the time to answer all of my questions thoroughly.
Every email and phone inquiry was answered promptly, and the enrollment process was straightforward. When I had questions about account closures, payment timing, and updating my information, they were addressed quickly and professionally. I appreciated that they allowed me to wait until after I completed my move before moving forward with enrollment.
I have just enrolled in the program, so I cannot yet speak to the long-term results. However, based on my experience so far, I have been very impressed with the professionalism, communication, and customer service provided by Family Credit Management. I'm looking forward to working with them over the coming years to become debt-free.
3 août 2026
Réponse de Family Credit Management
Several months of research? Now that is some serious due diligence, and when it comes to trusting someone with your finances, we don't think you can be too careful! We're incredibly proud that after all that research and all those questions, you chose Family Credit Management. We'll make sure Whitney sees your kind words, and we look forward to earning that trust throughout your Debt Management Plan and all the way to becoming debt free!
Family Care Credit
Family Care Credit was amazing all throughout the process, from beginning to end. Answered all my questions and made me feel good about taking a positive step in the right direction on getting my finances together. I look forward to working with them.
3 août 2026
Réponse de Family Credit Management
We love hearing that you feel good about the decision you made. Getting your finances together isn't always easy, but having a plan can make everything feel a lot more manageable. We're happy to have you with Family Credit Management and look forward to the day we can celebrate you becoming debt free!
Quick replies from Family…
Quick replies from Family credit...questions answered in a simple manner making it easy to understand and follow all next steps.
3 août 2026
Réponse de Family Credit Management
Thank you! This is also a great reminder to us that financial counseling doesn't need to be filled with industry jargon and complicated explanations. Our job is to make things easier to understand, answer your questions, and make sure you know what comes next. We're glad we did that for you!
Customer Service YES!!!
My experience with Family Credit has been great. Everyone I’ve spoken to has been very helpful. They take the time to listen to what you need and offer options to helping you achieve your goal to become debt free.
2 août 2026
Réponse de Family Credit Management
Customer Service YES!!! We love that! Getting out of debt is a big goal, and you should have people who actually listen to you along the way. At Family Credit Management, our job isn't to tell you what to do. It's to help you understand your options and find a path that works for you. Thank you for the wonderful review!
Hopeful
Everyone has been so kind and helpful. I was incredibly disappointed in myself for my credit card situation. I feel like I have hope now that I will have it paid off in a reasonable time frame instead of a lifetime!
9 juin 2026
Réponse de Family Credit Management
Thank you for sharing this. Please don't be too hard on yourself. Life happens, and credit card debt can build up faster than most people ever expect. What matters is that you're doing something about it now. We're so glad we could replace some of that worry with hope and show you that there really is a path to becoming debt free. We're excited to help you get there!
They made things simple for me
They made things simple for me. Now I'm debt free thank you family credit management
1 août 2026
Réponse de Family Credit Management
Life is complicated enough, and dealing with debt can make it feel even harder. We're so glad we could make at least one part of life a little simpler. And the best part of your review is those two words: debt free! Congratulations, and thank you for trusting Family Credit Management to help you get there!
Assistance and guidance
This company explained the process completely telling me
What to expect from the start snd how long it would take to complete and pay in full my debt without ruining my credit. I needed their expertise and guidance to complete the process.
30 juillet 2026
Réponse de Family Credit Management
Thank you for sharing your experience! We believe understanding the plan is just as important as getting started. You should know what to expect, how your Debt Management Plan works, and what the path to paying your debt in full looks like. We're glad our team could provide the guidance and expertise you were looking for, and we'll be here to help throughout the process!
I just began this process and working…
I just began this process and working with the counselor has been wonderful. She was able to answer any questions and concerns and help put my mind at ease.
30 juillet 2026
Réponse de Family Credit Management
Finding someone you can trust with your finances can be one of the biggest hurdles when you're looking for help with debt. We've been helping people through financial difficulties for more than 30 years, and we never forget how much trust it takes to make that first call. We're so glad your counselor was able to answer your questions, ease some of those worries, and make you feel comfortable getting started. Thank you for putting your trust in us!
They were very professional and they…
They were very professional and they were fast doing the arrangements with the cards companies. The best thing I could do.
8 janvier 2026
Réponse de Family Credit Management
We love hearing this! Once you decide it's time to deal with your credit card debt, you want to see things moving in the right direction quickly. We're glad our team was able to get everything set up with your creditors and make the process a positive one. Thank you for trusting us to help!
Very easy to talk to everyone involved
Very easy to talk to everyone involved. Everyone was so helpful stress free which was the part I was concerned about. I appreciate all the help!!
29 juillet 2026
Réponse de Family Credit Management
Thank you for sharing this! Financial problems are stressful enough, so getting help with them shouldn't be. We're really glad our team made you feel comfortable and took some of that worry away. We appreciate you trusting us to help, and we'll be here for you along the way!
They was understanding and very…
They was understanding and very respectful. They had the patience working with me.
29 juillet 2026
Réponse de Family Credit Management
Thank you for the kind words. We know asking for help with debt isn't always easy, and the last thing anyone needs is to feel rushed or judged. Our credit counselors are here to listen, understand your situation, and help you find a path forward that works for you. We're so glad you felt comfortable working with us!
The caring compassionate care I was…
The caring compassionate care I was given to help me relive my life situation that was causing anguish, stress and loss of sleep was alleviated by this organization who is helping me get back to a NORM. Thank YOU so much.
22 juin 2026
Réponse de Family Credit Management
Thank you so much for sharing this. Most of us have been through financial struggles at some point in our lives, so we understand how much stress and sleepless nights can affect you. We’re so glad we could help take some of that weight off your shoulders and give you a path forward. You’re not doing this alone, and we’re here to help along the way!
Réponse de Family Credit Management
Thank you! We know how important it is to get answers quickly when you’re dealing with financial concerns. We appreciate the five-star review and are happy you had a great experience with our team!
The process was quick and easy
The process was quick and easy. The quote was went within 48 hours, I requested a few changes, and those were sent within 48 hours, agreement sent and signed.
27 juillet 2026
Réponse de Family Credit Management
We’re glad we could make getting started so easy! We know everyone’s financial situation is a little different, so we’re always happy to make adjustments and answer questions before you commit to a debt management plan. Thank you for trusting us to help!
Very helpful and nice
24 juillet 2026
Réponse de Family Credit Management
Thank you! We really appreciate the kind words and are glad our team could help. It means a lot to us when someone takes the time to share their experience.
Actually talking yo a person--not a…
Actually talking yo a person--not a bot. Jennis was friendly .courteous and well informed.--not like other places that provide conflicting information. and try to tell what you're going to do as opposed to what I might want to do given the options available. She is also professional.something that doesn't exist in most places it seems
24 juillet 2026
Réponse de Family Credit Management
Thank you for such a thoughtful review! Jennie is wonderful, and we'll be sure to share this with her. We believe financial counseling should be a conversation, not a sales pitch. Our job is to explain your options and give you the information you need to decide what works best for you. We're so glad you found us!
Very easy, gives me peace of mind
It was very easy to fill out and get through and the customer service is very helpful and friendly.
24 juillet 2026
Réponse de Family Credit Management
Peace of mind is exactly what we hope to provide. Dealing with debt can be stressful enough, so getting help shouldn't add to that stress. We're glad the process was easy and that our team has been friendly and helpful along the way. Thank you for the five-star review!
Excellent Experience
They were very fast to respond to my request and I was able to sign the agreement the very next day. All information provided was very helpful.
24 juillet 2026
Réponse de Family Credit Management
Thank you for the great review! We know that when someone is ready to get started, waiting days for answers can be frustrating. We're glad we were able to get you the information you needed and have your debt management plan ready to go the next day. We appreciate you choosing us to help!
Would highly recommend to anyone struggeling wih high intrest
Amazing communication and they always come thru.
24 juillet 2026
Réponse de Family Credit Management
Thank you for the recommendation! High-interest debt can feel overwhelming, and we’re so glad our team has been able to provide the communication and support you need. We appreciate you trusting Family Credit Management to help you on your journey toward becoming debt free.
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