I bought a lighted mirror from this Company. When I received it (a beautiful item) I realized I meant to purchase a lighted magnifying mirror as I am old and cannot see very well. I contacted the Comp... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I bought three mirrors as gifts and one for myself. Mine broke, unfortunately. They replaced my mirror and were so nice about it. I will definitely buy more.
While their order status emails aren't exactly helpful, i.e. order split in two showed my order was completed with no other remaining shipments after the first part was delivered, their customer suppo... Voir plus
This company really takes care of their customer base. I had delivery issues that were solely the fault of the parcel service. Not only did Fancii take care of the lost items, but they also provided q... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
We believe in high quality, affordable beauty products that make you look and feel your very best.
Coordonnées de contact
4,8
Excellent
140 avis
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I’ve made an error on the delivery…
I’ve made an error on the delivery address so I contacted the company straight away & they have great strides to correct the problem immediately’
18 septembre 2025
Avis spontané
A great lighted mirror
I have owned several lighted Fanci mirrors, and I’ve given them for gifts. I’m a fan of Fanci. I recently had an issue with one of the mirrors and their customer service response was immediate and satisfying.
19 septembre 2025
Avis spontané
Great Company that stands by its products
I've purchased multiple products from Fancii: the Cali, Rivo, Remi, Clara, Torri, Isla, and the Leah. (I'm probably forgetting one or two.) All are great. I've never had a problem with any until now when I first used the Leah and the laser light didn't function. I emailed the company and received a response very quickly from Faye who asked me to try something which didn't work. Since the products have limited warranties for 24 months, she's sending another one out right away. What great customer service!
19 septembre 2025
Avis spontané
Purchased for my mom
Purchased for my mom, she loves it!
She had a power outage and the light would not come on. Emailed support and they gave a couple suggestions for her to try and it solved the problem, the little power button on the back needed a reset. Her eyes didn’t see the button.
16 septembre 2025
Avis spontané
Customer service is incredible
Customer service is incredible! They responded quickly and found the best resolution. CS Agent Angelica was professional and efficient at resolving my issue. When you make me feel like a valued customer, I’m yours for life.
Thank you Fancii!
11 septembre 2025
Avis spontané
Fantastic customer service
Fantastic customer service. Product is very useful for travel but also living in a small space it is great to be able to fold and put away until needed
16 septembre 2025
Avis spontané
Love this brand and I also love the…
Love this brand and I also love the great customer service.
I would love to get the Madeline Mirror.
I do have several products from this brand and love all.
Keep up the great work and creative ideas.
15 septembre 2025
Avis spontané
This sounds silly but I could open the…
This sounds silly but I could not open the compact when it arrived. I reached out Fancii and they were very responsive and helpful ! LOL, I was trying to open it from the wrong side.
Nice design and the both the magnification and lighting option are terrific.
9 septembre 2025
Avis spontané
Title - Thankful
My experience with fancii was excellent. The lady Faye that looked after me was a pleasure to chat with. She was very friendly and polite. She didn’t rush, she took her time and answered my questions. I like to say Thank you to Faye for her service.
9 septembre 2025
Avis spontané
Love this brand
I am so impressed with Fancii! The quality and design of their beauty tools are amazing. Everything feels thoughtfully made... from the packaging to the actual product. I especially love their mirrors. Best lighting ever. I can’t imagine going back to my old Amazon mirror. Highly recommend!
14 mai 2025
Avis spontané
Love Fancii's products
Love Fancii's products, they are very helpful for my beauty skincare routine, and they are super lasting.
30 janvier 2025
Avis spontané
Great company
Great customer service, fast shipping. The mirror is amazing, changed the way I do makeup.
20 janvier 2025
Avis spontané
Impossible to get a refund
Bought a make-up mirror for my daughter. Worked 3 days and then died. Tried 3x to get through to them for a refund or exchange - they never got back to me. Never buy from businesses without a phone number contact.
2 janvier 2025
Avis spontané
Common Charging Issue
My initial lighted mirror stopped charging within a year of purchase (within warranty). Customer service was responsive and provided a replacement with no warranty included. The replacement stopped charging within a year, as well.
1 septembre 2024
Avis spontané
Amazing customer service from this…
Amazing customer service from this company. Super products.
5 octobre 2022
Avis spontané
Excellent Customer Service
I bought a mirror from Fancii back in February, via Amazon. I have had a few issues with the mirror charging, I have tried numerous fixes but not have worked adequately, so I decided to contact the company I'd indirectly purchased from. I didn't hold out much hope I'll be honest. How wrong could I have been?? Exceptionally speedy response time (I'm talking minutes) and the issue entirely resolved in way less than ten minutes from raising the complaint to resolution. Impressive by any standards. Angelica, you are a credit to Fancii...
29 septembre 2022
Avis spontané
Amazing customer service
The product wasn't what I expected but the customer service is amazing! I would buy again!
16 avril 2022
Avis spontané
The best customer service ever
The best customer service ever, had a problem with a mirror the whole issue was sorted from my first email to completion within 5 minutes .. loved the product and amazing customer service 5*****
25 janvier 2022
Avis spontané
Highly Fucntional
Great knife.. Love the belt holster! Great for yard work and recycle.
19 novembre 2018
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.