Farefieldproperties Avis 

I cannot fault Farefield so far, had a great day viewing properties with Tammy last month, she listened to what I needed and managed to get me a viewing on the perfect property a few hours later, having picked the place I wanted Charlotte in the office made the process so easy and simple and within 3 days everything was signed and ready for me to move, I cannot wait to move into the property on the 1st September, this company has great friendly staff and a seamless process for renting.

Tammy was so helpful- this is my first time living alone & I was in to my new house in 8 days. The whole process was so quick and Tammy answered all of my questions since I don’t really have a tonne of experience with this sort of thing. I moved in 4 days ago and I’m so happy here now, great and fast answers the whole process! Recommend 100%

My experience so far finding a rental property with Farefield properties has been very positive. Tammy and Charlotte have both been very helpful and friendly and have answered all my questions quickly and thoroughly.

Very helpful and professional, they couldn’t do enough for me. Everything explained clearly and were available if I had any questions.

Our experience with Farefield Properties has been very professional throughout. Samantha in particular has been extremely cooperative and responsive. The staff we have dealt with have all been are friendly and helpful.

Tammy was amazing through the whole application process. Great communication and always willing to help or answer any questions

Our experience with Farefield has been really positive. Both Tammy and Samantha have been so supportive with any questions we’ve had and answered them really fast.

Tammy had great communication and professional service all throughout the application process. Thank you!

Easy going and stress free

Easy move in process. Decent room and facilities.

Having rented multiple properties over the years, I have never encountered such poor management as with Farefield Properties. I have lived in one of their houses since 2022, and the experience has been appalling.

1. Unsafe and Poorly Maintained Property
• Persistent leaks, mould, roof damage, and broken fire doors.
• Infestations due to rubbish being dumped by their own maintenance staff at the back of the garden.
• A garden fence literally held up with string.
• Repeated repair requests ignored or dismissed, despite extensive email evidence.

2. Licensing & Legal Breaches
Following our complaints, Worcester Council inspected the property, which failed basic HMO requirements:
• Heat detectors not interlinked.
• Fire doors having plastic wall plugs removed from the hinges the morning of the HHSRS inspection
• No logbook, compliance certificates or landlord contact details displayed.
• Outdated or missing PAT and gas safety certificates. As they didn’t know extension cords require this.

3. Unprofessional & Intimidating Behaviour
• Senior manager Rob Ellis repeatedly responded with shouting and aggression
• Tammy entered the property without notice, on multiple occasions & attempted to remove tenants’ belongings from food cupboards
• Tammy made potential false claims to a HHSRS investigator that a logbook has always been present in the property (hasn’t been one since I’ve lived here)
• Racist remarks made by maintenance staff

They are one of the lowest-rated agencies in Worcester for good reason. I strongly advise avoiding them and hope the council investigates their practices further.

Lived her for 3 years. Unfortunately out of necessity as I’m not from Worcester. This company is a joke and the staff are cowboys. Avoid at all costs.

We rented a one bedroom flat managed by this company and we honestly wouldn’t recommend them to anyone after what we went through.

The kitchen ceiling had a leak and every time it rained heavily, water would get onto the floor. We had to keep cleaning it. It took ages to fix and we had to keep chasing them. felt like they completely ignored the problem.

When we moved in, there was a fridge with a freezer that they supplied but when it broke, they quickly replaced it with one that didn’t have a freezer. Probably a spare one they already had. This made things really difficult for us because we couldn’t store certain foods. We asked several times for a proper replacement but they refused to provide.

We decided not to renew the tenancy because of that reason and moved out. But even then, the problems were not over. After we left, they sent us a final bill that included a £296.40 charge, claiming there was a leak in the water tank that we hadn’t reported, which caused extensive damage. This was very unfair and also a surprise because they conducted several inspections during our tenancy. None of them reported any problems with the water tank.

We then responded that it was the landlord’s responsibility to check and inspect the water tank, also their inspections. After a week, they agreed to remove the charge.

We felt that money was more important than providing good service. Wouldn't recommend at all.

Very disappointed in the response I got from my review considering it was only my opinion 😔 this has affected my mental health in a big way. But nothing surprises me with the bullying nature of this company

They will lie to get you to sign a tenancy. They will enter your space without telling you or asking for permission. They won’t fix maintenance issues that get reported - have a leaking toilet for 3 months and had to threaten environmental health

This is obviously not my real name😂

The Farefield Estates Team are very professional, very responsive, and very informative. Massive props to Tammy
& Charlotte for the top of line communication
where every query was answered. 10 out of 10

Thank you, Farefield Estates Team!

Kindest Regards,
Audi

Company pretends to be "digital" by processing all documentation electronically.
The only way they offer to receive your personal and confidential information - identification documents, payslips, etc. is ... EMAIL!
When you want to secure your documents by putting them to encrypted archive they cannot open it, as they are "letting agency"
Surely just a coincidence that I have started to receive spam offers to my mobile number after communicating with them.

Hi we are very glad with your services and response which we got it from you. The queries which we asked was the replay excellent moreover Heidi's respons was appreciatable.Thank you for whole team.
Regard's
Sobha
Sajikumar