I formally report this scam, fraudulent agency to the FTC Bureau consumer protection department. This is completely scam located in India. DO NOT BUY OR USE THIS AGENCY. They unauthorized charge my cr... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Completely bogus business. Covid cancellation of flights to Jamaica in 2020 and farescam STILL refusing to issue a refund because they are “waiting” for a refund from Caribbean airlines…..for 2+ YEA... Voir plus
L'entreprise a répondu
They DO NOT refund money even after the airlines have refunded them the money for a flight cancelled by the airlines. They deduct money inspite of airlines giving full refund!! CAL has refunded full a... Voir plus
L'entreprise a répondu
Well, This is very disgusting to see their rates totally different on website and on customer service end. I have to postpone my ticket and asked them to rebook my flight to certain date which I can s... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Avail Exclusive Deals on Flights & Discounts on Air Tickets online
Coordonnées de contact
1,3
Mauvais
386 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
They refused to refund me $1100 for a…
They refused to refund me $1100 for a flight to Marseille, France, despite the travel restrictions caused by COVID-19.
8 juillet 2020
Avis spontané
Réponse de FareScan
Dear Customer,
We regret the inconvenience caused to you.
However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
While we were in the process of trying to get a refund with the airline, you seem to have filed a chargeback with your bank for the ticket amount and this has inhibited our effort to process the refund.
Hence, this case would now be handled by our Chargeback team in coordination with you and the bank.
For any other queries , please write to us at escalations@farescan.com
Please be informed that you would also receive a call back from the CB team soon to settle this issue.
However, if you have any concern pertaining to chargeback you can send an email to cb@farescan.com .We assure to provide full co-operation in resolving this case.
We appreciate your patience and understanding
Thank You,
Farescan
WORST SERVICE EVER
We booked with farescan for our trip to Jamaica in March of 2020... Covid19 happen and Farescan decided to ensure that every time we call we had a difficult time. You hear six different thing from six different agent. After several attempts to get a flight without paying any additional price on the ticket (already spent $750) I got fed up and call the airline who was able to put us on a flight without any increase after being told by the farescan agent this will cost us $247 each (5tickets) in flight increase. I called 7-6-2020 to find out about the previous $750 we spent and i was pretty much shamed on the phone by the agent asking me why I keep calling over and over. I didn't get a chance to speak because he was rude and dismissive. I asked him if that's how he talks to customers, and if he would just stop talking and listen he would actually hear what I was trying to say instead of just continuously shutting me up and being dismissive. I asked to speak to a supervisor and this &&&&%^R$ put me on hold for another 30 mins until I actually hang up... ALL I WANTED TO FIND OUT IS SINCE I WENT THROUGHT THE AIRLINE AND GOT THE TICKET CHANGE WITHOUT ANY INCREASE IF THEY WOULD GIVE US A CREDIT FOR THE MONEY ALREADY SPENT ON THE TICKET. The airline had directed me to find out from Farescan as they were the ones paid. I'm still at a lost that COVID19 is happening and the booking company will nickle and dime you, and point a finger at the airline when the airline found changes for me even for the date I was supposedly needing to pay $247 increase for the ticket.
6 juillet 2020
Avis spontané
Réponse de FareScan
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Farescan, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
We request you to reach us escalations@farescan.com with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon.
Thank you for your patronage, we shall try our level best to resolve this in your favour.
Thank You,
Farescan
Worest experience with farescan
Worest experience choosing this company.Each time you call, you get different answers about how to deal with the tickets cancelled by Covid-19.After 4-5 times call them, They agreed to refund, but claim $200 fee for cancellations per ticket even though this was cancelled due to Covid-19.FARESCAN is a dishonest company.
3 juillet 2020
Avis spontané
Réponse de FareScan
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Farescan, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
We request you to reach us escalations@farescan.com with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon.
Thank you for your patronage, we shall try our level best to resolve this in your favour.
Thank You,
Farescan
Worst experience ever!
I had to cancel my flight because of Corona virus, it is been over 4 months I'm trying to get the refund which is only 60 % of the amount, every time I call they tell me wait another week for the transaction. They will never call back to "the arranged calls".
I'm so sick and tired of this company, the worst experience ever. I talked to a lawyer, thinking to sue them.
2 juillet 2020
Avis spontané
Réponse de FareScan
Dear Customer,
We regret the inconvenience caused to you.
However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
Due to COVID-19 crisis most of the airlines have delayed their refunds and are taking longer than usual to process the same.
For any further queries, please send us an email at escalations@farescan.com
We appreciate your patience and co-operation
Thank You,
Farescan
If u be patient you will get your…
If u be patient you will get your canceled ticket refunded. I got my money after 3months of the cancelation. Its a tough moment. We need to be patient
30 juin 2020
Avis spontané
Réponse de FareScan
Dear Nooshin,
We thank you for your message.
We appreciate your understanding and patience.
At this time of crisis, we are overwhelmed with refund requests and it does take time for us to get them processed from the airline .
However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
Once again, we thank you for your faith in us.
We look forward to serving you again in future.
Thank You,
Farescan
Farescan Charges You for a Refund that Doesn't Come
Farescan, as every other review on this page has pointed out, is nothing more than a scam. My refund was promised to me on my date of cancellation (due to COVID), and they charged me roughly $250 for a refund. I accepted this tired of trying to fight them back. They promised in a written email that the refund would take 2 months. It has now been four months and they are not even giving me a time I can expect my refund. I have called them multiple times, been put on wait for a phone call from a supervisor that never came (this happened three times), and they refuse to confirm anything they say in an email when talking through customer service. Moreover, I have been provided emails to talk my issue over, only not to be answered. I can only hope that if my refund doesn't come it means this company went under.
29 juin 2020
Avis spontané
Réponse de FareScan
Dear Jacob,
We regret the inconvenience caused to you.
However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
Due to COVID-19 crisis most of the airlines have delayed their refunds and are taking longer than usual to process the same.
As per our record, you refund has been processed and should reflect on your account soon depending upon your bank's billing cycle.
We appreciate your patience and co-operation.
Thank You,
Farescan
Flight cancellation and no refund. Total scam
Booked a flight through Farescan and the airline cancelled my flight. I have called about 7 times and emailed them repeteadly. I keep getting evasive responses and they have even tried to charge me $200 to “cancel my ticket”... which was cancelled by the airline.
4 months later I still have not received my refund of $1,000+. Please stay away from them, worst customer experience ever. I would give them 0 stars if I could.
29 juin 2020
Avis spontané
Réponse de FareScan
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Farescan, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
Our Supervisor team is already working on this and we shall get back to you with a resolution within 48 hours.
We appreciate your patience and co-operation.
Thank You
Farescan
seriously unprofessional!!!
They are seriously unprofessional. I had to call to find out that my flight was cancelled because they didn't have the decency to tell your customers about that.
Then I call and they have horrible customer service filled with people that are not willing to help you and are rude and sarcastic of our situation. On top of that, they say that there are no refunds and that I have credit for one year, but they won´t send me anything in writing, I just need to trust the word of the negligent agent that attended me.
Just horrible, first and last time that i will book with you. Telling all my friends and family about your awful company.
25 juin 2020
Avis spontané
Réponse de FareScan
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Farescan, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
We request you to reach us escalations@farescan.com with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon.
Thank you for your patronage, we shall try our level best to resolve this in your favour.
Thank You,
Farescan
Cancel my COVID flight and they still charge you a 75 Fee!
I would never ever book with FareScan again! Poor service and only care about money. Had to cancel our flight because of COVID, and they still charged you for the 75USD fee for refund! It's not like I wanted to cancel the flight, it was the situation on hand. FareScan, they just don't care! CheapOAir was way easier and pleasant to deal with. They gave me full refund and everything. Didn't have to worry about addition fees. Skip FareScam, you won't regret it!
24 juin 2020
Avis spontané
Réponse de FareScan
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Farescan, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
We have also received your email regarding the same complaint.
One of our experts will call you and resolve this at the earliest.
For further clarification, please send us an email to escalations@farescan.com
We regret the inconvenience caused to you.
Thank You
Farescan
My booking was going very well.
I don't have any problem with my booking. They offer the lowest price, they never call me or email me to sell any other additional service.
22 juin 2020
Avis spontané
Réponse de FareScan
Dear Customer,
We thank you for your feedback.
This will surely encourage us to assist you and all our valued customers better.
We appreciate your association with us and looking forward to serve you in future as well.
Thank You
Farescan
STAY AWAY FROM THIS SCAM or You WiLL…
STAY AWAY FROM THIS SCAM or You WiLL REGRET It . Same problem bought tickets from Farescams and send them an email to to cancel it , received a call after few weeks at 11 , PM that’s how you know if a company is scam or not . Who calls a customer at 11 pm in North America however the agent was trying to Convince me to change the dates of my travel which would cost me $300 each ticket. He told me if I don’t I will lose about the 40% of my money even though pandemic has caused the problems not me . He also lied that my flight is good to go once I called the airline directly they told me that my flight was canceled. So again call them for refund of course they have to charge me $125 for each ticket ! It’s called third party charge well I bought the tickets from you not third party? I was told that my refund will take about 30 to 60 days and my question is why ? When I bought the tickets you didn’t take 60 days to charge my credit card so why do I have to wait for my money for 60 days ?
21 juin 2020
Avis spontané
Réponse de FareScan
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. We regret the inconvenience caused to you.
At Farescan, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
We request you to reach us escalations@farescan.com with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us.
Please accept our sincere apology for the difficulties you may have faced.
Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon.
Thank you for your patronage, we shall try our level best to resolve this in your favour.
Your's sincerely,
Farescan
FareScam has the worst customer service, nothing but a headache from the moment I bought my ticket
FareScam has the worst customer service. Nothing but trouble since the moment I bought my ticket. I've been waiting for a refund since March, and they just keep giving me the runaround. I've been waiting for more than two weeks for them to even answer simple questions like the definition of an obscure term.
They gave me a huge hassle for weeks, and I finally had to file a complaint with the US Department of Transportation before they did anything meaningful. Even emailing their Escalations email address was worthless, the escalations people didn't even reply.
EDIT: After I left this review they promptly responded with an apology for taking so long, and told me it will take longer. They also sent me a link to an advisory page in Japanese. Their customer support is so bad it's comical.
EDIT: The airline got more involved and were pretty direct telling FareScam to refund me. In response FareScam has started ignoring all my communication.
20 juin 2020
Avis spontané
Réponse de FareScan
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Farescan, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay and we are committed to it.
Please be informed that we are on top of your case and would try every bit to resolve it in your favour.
We can understand it is taking longer than usual but we assure to leave no stone unturned to resolve this.
We appreciate your patience and co-operation in this regard.
Thank You
Farescan
DO NOT BOOK A FLIGHT
I wish there was an option to give negative stars. This company does nothing as it says it would. I had a flight during this pandemic and each time I called in to cancel it I was given different option and told I'd receive a call back which never came. Every person I spoke with wouldn't honor what the person prior to them offered me. They are dishonest and their customer service staff isn't trained to be consistent in option delivery. I will NEVER book a flight through this company again.
16 juin 2020
Avis spontané
Réponse de FareScan
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
We regret the inconvenience caused to you.
At Farescan, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
We request you to reach us escalations@farescan.com with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us.
Please be advised that being a travel agency we ought to abide by the airline's policy and may not have been able to satisfy your requirement.
However, one of our travel experts will call you shortly with a prompt assistance.
Please accept our sincere apology for the difficulties you may have faced.
Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon.
Thank you for your patronage, we shall try our level best to resolve this in your favour.
Thank You,
Farescan
Réponse de FareScan
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
We regret the inconvenience caused to you. At Farescan, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
We request you to reach us escalations@farescan.com with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon.
Thank you for your patronage, we shall try our level best to resolve this in your favour.
Thank You,
Farescan
Never Again! Stay away or Regret!!
Never again will I buy ticket from this SCAM agency! I had an absolutely horrific experience buying the ticket through them. My fight got cancelled due to COVID-19 and I had to pay a $180 CANCELLATION FEE TO GET MY REFUND BACK. Please do not buy any ticket from this agency. YOU WILL REGRET! They also have a horrific customer service.
11 juin 2020
Avis spontané
Réponse de FareScan
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
We regret the inconvenience caused to you.
At Farescan, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
We request you to reach us escalations@farescan.com with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us.
Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon.
Thank you for your patronage, we shall try our level best to resolve this in your favour.
Thank You,
Farescan
Worst travel company ever! WARNING: do not use
FareScan continues to dispute the refund due to flight cancellation BY AIRLINE due to the virus. Obviously trying to take advantage of the ignorance of public on this issue. It is very clear that the US Dept of Transportation states that if the flight is cancelled by airline, passenger is entitled to a full refund REGARDLESS of the reason. FareScan will have to refund the FULL amount and have lost a client for life. Furthermore, I will apply a negative rating and review anywhere I can online and tell everyone I know on what kind of company it is. At the end FareScan is trying to cheat the public and it will come back to haunt them. For anyone reading this if you need a refund from FareScan, dispute thru your credit card company and be prepared with documentation.
FareScan has responded with the same copy and paste BS that they send everyone else, they have 2-3 responses that they use which don't mean anything. Let's all sue these scumbags.
10 juin 2020
Avis spontané
Réponse de FareScan
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Farescan, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
We request you to reach us escalations@farescan.com with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon.
Thank you for your patronage, we shall try our level best to resolve this in your favour.
Thank You,
Farescan
Farescam not farescan
I use to use this website often to book tickets for my family and friends. However, I advise you to use one of another. I cancelled the ticket and processed the refund on February 2020 due to the COVID-19. I called so many times to check my refund status but still not received yet. It’s been 4 months, I try to be nice and patient to you all, but you keep lying to me. I am still waiting for my refund. if I cannot finally see it, I will call my bank to close original transaction and report it as commercial fraud. I am tired. It would be last time I use your web!
9 juin 2020
Avis spontané
Réponse de FareScan
Dear Customer,
We regret the inconvenience caused to you.
However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
Due to COVID-19 crisis most of the airlines have delayed their refunds and are taking longer than usual to process the same.
Please allow us a few days to get this expedited and resolved
You are also requested to send us an email to farescan@exploretrip.com
We appreciate your patience and co-operation
Thank You,
Farescan
Farescan is Robbing customers
I booked a turkish airlines flight with farescan that was cancelled due to COVID. Turkish airlines' policy for my flight was a full refund, but farescan first tried to withhold $1,000 and then settled to withhold $400. It is turkish airlines policy they receive a full refund or full voucher. They pocket 25-50% of this cash and give the rest back to the customer. This is an extremely unethical company that I will NEVER use again. Be warned! Do not use farescan.
8 juin 2020
Avis spontané
Réponse de FareScan
Dear Customer,
We regret the inconvenience caused to you.
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Farescan, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
We request you to reach us escalations@farescan.com with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us.
Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties you may have faced. Our aspiration is always to keep you as one of our most valued customers, hope to hear from you soon.
Thank you for your patronage, we shall try our level best to resolve this in your favour.
Your's sincerely,
Farescan
They don’t even deserve a rating
They don’t even deserve a rating, I asked for a refund in March 20 and they told me 4-5 weeks!!! After I contacted them they told me another 4-5 weeks, NOTHING!! Finally they said in 30 days and I have yet to see a single cent from them. Of course they blame it on COVID!! It’s been 3 months!!! Thats ridiculous. Never ever AGAIN!!!
5 juin 2020
Avis spontané
Réponse de FareScan
Dear Customer,
We regret the inconvenience caused to you.
At Farescan, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
We request you to reach us escalations@farescan.com with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us.
Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties you may have faced. Our aspiration is always to keep you as one of our most valued customers, hope to hear from you soon.
Thank you for your patronage, we shall try our level best to resolve this in your favour.
Your's sincerely,
Farescan
Farescan is one of the WORST companies…
Farescan is one of the WORST companies I have ever had to deal with in regards to getting a refund. They stole money from me and my partner when we booked flights to asia by charging and extra $350 on our account and not letting us know.
Once we found out, we reached out to them and they said they would issue a refund - no refund was received. I reached out to them again and they said they can only give half and sent the other half through a cheque. The amount sent was lower than we were owed so we did not cash it. I have raised this with them and they said they will issue a refund and then just recently they said they will not. Their reason - Just because they do not want to. This is a criminal company that steals your money do not use them. Spend the extra couple of hundred to go with a reputable company. I'm still waiting on my refund. It has been 8 months and I will happily sue this company
4 juin 2020
Avis spontané
Réponse de FareScan
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Farescan, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
We request you to reach us escalations@farescan.com with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us.
Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties you may have faced. Our aspiration is always to keep you as one of our most valued customers, hope to hear from you soon.
Thank you for your patronage, we shall try our level best to resolve this in your favour.
Your's sincerely,
Farescan
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.