Very disappointed as my initial order was completely ignored. Was suppose to receive email confirmation when to pick up. When queried was told order lost. Customer service reordered but it meant 1 i... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit U028B Upper Rose Gallery, East Mall, DA9 9SP Bluewater, Kent, GB
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Lisez les avis des autres
I usually buy Fat Face clothes because although pricier than some other retailers, they are stylish and quality so last longer. Size can be inconsistent so always best to try on first. Never a problem... Voir plus
L'entreprise a répondu
I needed to swap my slipper boots as I picked up the wrong size two days previously No problem. Helpful staff and a quick resolution
L'entreprise a répondu
Bluewater is my local store although I do visit several others in the south-east and they are always pretty friendly. I like the quality of chinos (straight are better than the new slim ones), tee-shi... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- Boutique d'accessoires de mode
- Magasin de vêtements pour hommes
- Magasin de vêtements pour femmes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
Unit U028B Upper Rose Gallery, East Mall, DA9 9SP, Bluewater, Kent, Royaume-Uni
- 01322 423454
4,7
Excellent
157 avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Always helpful
4 mai 2026
Réponse de FatFace - BLUEWATER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The trousers were a great fit and look
The trousers were a great fit and look. The order was processed very quickly. The staff at FatFace where I collected them were very friendly and helpful.
30 avril 2026
Réponse de FatFace - BLUEWATER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Réponse de FatFace - BLUEWATER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I needed to swap my slipper boots as I…
I needed to swap my slipper boots as I picked up the wrong size two days previously
No problem.
Helpful staff and a quick resolution
21 avril 2026
Réponse de FatFace - BLUEWATER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Quality products and a great company
Love the pajama pants I purchased. Really good quality and a big range of styles and sizes. Have purchase lots from FatFace over the years and I'm sure I will continue to do so.
14 mars 2026
Réponse de FatFace - BLUEWATER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good quality clothes and affordable
Good quality clothes and affordable. Sizing is very consistent
24 février 2026
Réponse de FatFace - BLUEWATER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Réponse de FatFace - BLUEWATER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The shoes are lovely
The shoes are lovely
Soft suede beautiful tan colour
Very comfortable and well made
7 février 2026
Réponse de FatFace - BLUEWATER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
parcel on time well packaged excellant…
parcel on time well packaged excellant jumper good value in sale.
3 février 2026
Réponse de FatFace - BLUEWATER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Pleased with my items
Pleased with my items. Dress and jumper bought in the sale. Good value. Quick delivery.
17 janvier 2026
Réponse de FatFace - BLUEWATER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Earrings purchased arrived broken
Earrings purchased arrived broken, went back to shop to return in Bluewater and shop closed due to some incident.
10 janvier 2026
Réponse de FatFace - BLUEWATER 2
Hello,
Thank you for taking the time to leave your review.
We are sorry to hear that your item arrived in a poor condition. We trust you have contacted us already, but if not, please do email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you. LE
Réponse de FatFace - BLUEWATER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very good clothes nice price especially…
Very good clothes nice price especially 100 percent cotton love it
6 janvier 2026
Réponse de FatFace - BLUEWATER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Réponse de FatFace - BLUEWATER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent quality
I know my chosen size will fit perfectly. All the fabrics are excellent quality the designs are super to suit all
29 décembre 2025
Réponse de FatFace - BLUEWATER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very disappointed !…
Very disappointed as my initial order was completely ignored. Was suppose to receive email confirmation when to pick up. When queried was told order lost. Customer service reordered but it meant 1 item was not available any more. Not amused Fat Face as this happened to me second time . :(
2 janvier 2026
Réponse de FatFace - BLUEWATER 2
We’re really sorry for the problems with your order and the frustration this caused. Your feedback has been shared with our team. If you require further assistance, please do let us know.
Thank you, LE
quick and easy picking up my parcel.
5 novembre 2025
Réponse de FatFace - BLUEWATER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good products great staff.
27 octobre 2025
Réponse de FatFace - BLUEWATER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Delivered the goods on time as its say…
Delivered the goods on time as its say it will.
Very pleased with the order and will order again.
10 septembre 2025
Réponse de FatFace - BLUEWATER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great products
Great products, great quality, great fit (as usual). Lovely staff too. I hope they don't change their styles too much.
25 août 2025
Réponse de FatFace - BLUEWATER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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