It's always a pleasure to shop at FatFace. The clothes are suitable for all ages, being colourful , well-made and reasonably priced. Browsing there is great, with helpful staff on-hand when needed.... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
This is a great friendly store in beautiful Ely. The staff are always pleasant and happy to help you, advise you or make suggestions. It's a great store as I not only like the quality of their cloth... Voir plus
L'entreprise a répondu
What I bought I love! The dress and skirt are really good quality, fit well and are comfortable. I handed over my husbands Blue Light card to he told I couldn't use it if he wasn't with me, which I... Voir plus
L'entreprise a répondu
I had a great experience at the FatFace store in Ely. The shop is well-organized, with a great choice of high-quality clothes, and the friendly staff really stand out. They went above and beyond to he... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- Boutique d'accessoires de mode
- Magasin de vêtements pour hommes
- Magasin de vêtements pour femmes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
2 Market Place, CB7 4NP, Ely, Cambridgeshire, Royaume-Uni
- 01353 669125
4,7
Excellent
132 avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
So helpful and friendly
What lovely service I received in here . Friendly and helpful . They were really interested in what I wanted and went out their way to show me items they thought I would like . They took time to ask me my style and colours I liked . 10 out of 10 .
20 juin 2025
Réponse de FatFace - ELY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Ely fatace.
Ely fatace.
Great staff...Dawn...Angharad...Heather..
All worked together to provide me with great service and we all had a laugh too!
Will be calling in again soon x
25 juin 2025
Avis spontané
Réponse de FatFace - ELY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Réponse de FatFace - ELY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Terrible experiance
Terrible experiance. I ordered a hoodie on 8th June 2025, meant to be delivered to the shop in a few days but received an e-mail that delivery is delayed. Went to the shop to check in person, the shop assistant checked with the customer service and they don't have that hoodie in a werehouse and they have no idea when it could be shipped from the supplier. We ordered it so we have a present for Father's Day (on 15th June), and we had to buy something else instead. Still no news about our order. Why offer delivery to be ready for a pick up in a couple of days if the item is not even available? Absolute joke and a terrible service. Not the Ely shop's fault. It's the online ordering service that lacks any organisation and knowledge about their own stock.
15 juin 2025
Réponse de FatFace - ELY
Thank you for taking the time to leave your review. We are sorry to hear that you haven't received your original order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
Réponse de FatFace - ELY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
As expected with style, fit and quality
As expected, pure quality along with the style I like. American flag was my draw but looked even better while on with perfect size fit..
14 juin 2025
Réponse de FatFace - ELY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Réponse de FatFace - ELY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Réponse de FatFace - ELY
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Have a great day. Take care, CM
Great experience
Great experience, easy process to place order, and collect from store.
23 avril 2025
Réponse de FatFace - ELY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! Take care, CM
Excellent service
I saw the trousers I wanted online and bought them, to be delivered to my local store. They were readily available when I went to collect them. Very friendly staff.
19 avril 2025
Réponse de FatFace - ELY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Réponse de FatFace - ELY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Réponse de FatFace - ELY
Hello! Thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Réponse de FatFace - ELY
Good morning,
Thank you for your 5* review. This is wonderful to hear! We are so pleased you had a great experience whilst shopping with us recently.
Have a good day!
Take care, CT
I bought a batch of shirts
I bought a batch of shirts. These are solid in quite thick fabric, comfy but not soft, and in a unique set of colours : almost pastel reds and pastel blues, and also their check patterns. I really like them.
23 février 2025
Réponse de FatFace - ELY
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
I had a great experience at the FatFace…
I had a great experience at the FatFace store in Ely. The shop is well-organized, with a great choice of high-quality clothes, and the friendly staff really stand out. They went above and beyond to help me find what I needed, even assisting with an online order when something wasn’t available in-store. The process was smooth, and the service came with a smile. While there was a small issue with using a discount card in-store, the online deals made up for it. Overall, fantastic service, and I’ll definitely visit again!
1 février 2025
Avis spontané
Réponse de FatFace - ELY
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Ely store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
This purchase is a Christmas present, I did look at the boots (which were delivered ahead of schedule) they look very well made and feel a quality product, I'm sure my partner will like them
The staff at the Ely store are a credit to the fat face brand, the store didn't have the correct size in stock but were extremely helpful nevertheless and advised me to check online for home delivery, this is how I purchased the boot's
I will definitely be revisiting the store in the future.
9 décembre 2024
Réponse de FatFace - ELY
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Prompt delivery of perfect Felicity…
Prompt delivery of perfect Felicity ankle boots.
13 novembre 2024
Réponse de FatFace - ELY
Hello Sarah
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very easy
Very easy; ordering; collecting and returning. Outfits I kept were great quality. Polite helpful staff.
5 novembre 2024
Réponse de FatFace - ELY
Hello Debbie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
What a brilliant shop in Ely love going…
What a brilliant shop in Ely love going in there they make you feel at home mo question is to big or small. I could not find teeshirt for hubby the asstiant went on line found it ordered sent to my home brilliant service with a smile when you entrer the shop you shoukd all be proud of your shop Ely cambridge
11 mai 2024
Avis spontané
Réponse de FatFace - ELY
Hello Anne
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Ely store - this is great to hear. Take care, LE
A well presented store ,with lovely…
A well presented store ,with lovely friendly staff ,and a wonderful choice of clothes
28 août 2024
Réponse de FatFace - ELY
Hello Sharon
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.