Website easy to find products, and it’s always helpful to go into a store to see the item so you know exactly what you’re ordering in size needed if not in store! Products delivered are of an excellen... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I always buy fat face clothing and it’s so easy to order on line as it’s always a quick and efficient service
L'entreprise a répondu
I had a recent problem with Fatface regarding a gift card. On both occasions I went into the shop, my enquiries was dealt with one of the managers called Maxine. Whereas I had a negative experience wi... Voir plus
L'entreprise a répondu
Visited Exeter store to return a sale item within the 14 day return period. Very pleased to discover that the company had recently extended the returns period to for sale items to 28 days which m... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- Boutique d'accessoires de mode
- Magasin de vêtements pour hommes
- Magasin de vêtements pour femmes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
Unit 4/5 Princesshay, EX1 1GE, Exeter, Devon, Royaume-Uni
- 01392 982018
4,7
Excellent
272 avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Always a great service
Always a great service! Very happy with two of my purchases and no problems when returning the rest of my order. Staff always helpful at the Exeter store 😊
12 janvier 2024
Réponse de FatFace - EXETER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great online and in store discounts on…
Great online and in store discounts on excellent products! Highly recommended
3 janvier 2024
Réponse de FatFace - EXETER 2
Hi there,
Thank you for taking the time to leave a review.
We’re happy to hear you love our items and we look forward to welcoming you back soon. Take care, LC.
I just always love Fatface
I just always love Fatface. Great service, great quality, love the stuff. Never had any problems. My favourite shop. Only downside is its not cheap and i think their prices have gone up and I can only afford stuff when it's in the sale!
2 janvier 2024
Réponse de FatFace - EXETER 2
Hello Lydia
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely shop.
Lovely shop.
Great staff.
I could spend all day in there!
Love the clothes.
Spent a lot of money 💰 😉
5 décembre 2023
Réponse de FatFace - EXETER 2
Hello Liz
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
Decided to give thrift a go as thought…
Decided to give thrift a go as thought it a good idea. The bag has arrived so just need to sort clothes and send back.
1 janvier 2024
Réponse de FatFace - EXETER 2
Hello Cher
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
Wonderful and very helpful staff
Wonderful and very helpful staff. Great clothing and layout was great
28 décembre 2023
Réponse de FatFace - EXETER 2
Hello Rory
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
You place an order in good faith and…
You place an order in good faith and four days later get informed they've refunded !!
Yeah good job other items don't work like that
27 décembre 2023
Réponse de FatFace - EXETER 2
Hello Eve
Thank you for taking the time to leave your review.
I am sorry to hear that this happened. Sadly sometimes this can happen if multiple orders are placed for the same items at the same times, and the stock system doesn't update accordingly.
I will be sure to pass your feedback on.
Take care, LE
Réponse de FatFace - EXETER 2
Hello Anton
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fabulous company and helpful
14 décembre 2023
Réponse de FatFace - EXETER 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy to place order
Easy to place order, speedy delivery. Return in store if not suitable. Whats not to like?!
4 décembre 2023
Réponse de FatFace - EXETER 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Nice people.The staff in Exeter's Fatface shop were…
The staff in Exeter's Fatface shop were very friendly helpful and made me feel welcomed.
The store was very bright and tidy and well laid out.
I would highly recommend Fatface.
18 décembre 2023
Avis spontané
Réponse de FatFace - EXETER 2
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Items were quick and easy to order.
11 décembre 2023
Réponse de FatFace - EXETER 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Well made product and friendly service…
Well made product and friendly service highly recommended.
11 décembre 2023
Réponse de FatFace - EXETER 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Excellent service
Could only order this online but it wasn’t long before I could collect in store. Staff always very pleasant and helpful.
Well made tee shirts which wash well and keep their shape.
27 novembre 2023
Réponse de FatFace - EXETER 2
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that yo found ordering to be easy and the delivery to store quick. I hope you continue to love our products as much as we do.
Take Care, MM
Réponse de FatFace - EXETER 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Friendly and helpful staff
Really friendly staff who quickly obtained what I wanted from stock as the correct size wasn't on display. Also sorted out my click and collect purchase without any delay
29 novembre 2023
Réponse de FatFace - EXETER 2
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Easy, friendly, quick collection
Ordered a dress for store collection. It arrived it 2 days at the Exeter store and collection was super simple….ask at the tills and the excellent member of staff found it with a couple of minutes.
I was offered to try it on but I declined as I was dressed for snow and couldn’t face getting undressed! However there is a free returns label included so I could return after trying it on at home..
As the dress is as usual absolutely beautiful I have of course kept it!
23 novembre 2023
Réponse de FatFace - EXETER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Collected parcel from shop Friendly…
Collected parcel from shop Friendly quick service
21 novembre 2023
Réponse de FatFace - EXETER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
I ordered a product for click and…
I ordered a product for click and collect but did not get a confirmation email to collect, so my order was cancelled and refunded, after a few phone calls to Customer services and the store, they were able to locate my parcel. Thank you
15 novembre 2023
Réponse de FatFace - EXETER 2
Hello there,
Thank you for your review.
I am sorry to hear that this has happened, however I have taken a look at our system and I can confirm that all emails were sent to your email address on your order.
I can see that you have been in touch with us with us on the phone today, and we have advised you on next steps.
Take care, LE
I'm still waiting
I'm still waiting, I've never known such slow shipping. Each time I've ordered from you, its been the slowest I've known.
Why so long??
18 novembre 2023
Réponse de FatFace - EXETER 2
Hello Emma
Thank you for your review.
I am so sorry to hear that you are waiting for your order.
If you need any further assistance please do not hesitate to contact us at customerservices@fatface.com and we can look into this further for you.
EP
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