I ordered something online to be delivered to store. This took a week, with an email inbetween, on the promised day, to say it would be delayed by another 2 days. Other stores manage to deliver for... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Not a usual FatFace shopper ordered the wrong size item. Took it to the Frome store to exchange or return couldn’t exchange but they made no offer to return it for free- didn’t know that was an option... Voir plus
L'entreprise a répondu
Great Customer Service. A good welcome upon entering the Store and Ana was very helpful given we wanted to exchange an item. She was knowledgeable and very helpful in finding us the right size on t... Voir plus
L'entreprise a répondu
Shopped in the Frome store yesterday. Lovely sales assistants, very helpful, even pointing out the changing room with the seat as I have a bad knee. Store was really well laid out and they were very h... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- Boutique d'accessoires de mode
- Magasin de vêtements pour hommes
- Magasin de vêtements pour femmes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
6 Market Place, BA11 1AF, Frome, Somerset, Royaume-Uni
- 01373 451073
4,7
Excellent
110 avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Great Customer Service
Great Customer Service. A good welcome upon entering the Store and Ana was very helpful given we wanted to exchange an item.
She was knowledgeable and very helpful in finding us the right size on the rack and checking it was more suitable than the one originally purchased.
We then went on to a further unplanned purchase as we became more engaged with the staff and the store
12 août 2025
Réponse de FatFace - FROME
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Really helpful
Want to say a big thank you to Mags and Ettie - as I could not find a Fatface leather grey handbag that M & S were selling online but was out of stock. They checked Next, John Lewis and Sainsbury and their own stock room. I compromised on an identical grey bag but it was suede. Everything about it was what I’d been looking for ie the colour, size, the length and width of the shoulder strap and it was lined. Best of all, these lovely ladies found the item in sale stock. I’m very grateful as I’ve made a nuisance of myself with family and friends looking for this bag for a few weeks now
29 juillet 2025
Avis spontané
Réponse de FatFace - FROME
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Shopping experience
I visited Fatface Frome branch last week and was offered help by Roxy.She was extremely helpful and happy to assist in any way she could.She even fastened the strap on the sandals I was trying on for me.Although all the Staff are very good in this Store she went over and above.Overall a pleasant experience.
24 juillet 2025
Avis spontané
Réponse de FatFace - FROME
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Efficient friendly service.
My husband loves Arlie tops and when Fat Face has a sale I always buy him one as they soon sell out. I ordered the day before at 4.30pm and as promised it was in store and ready for collection the following day. The service was excellent with tracking at each stage. Frome store assistants are friendly, efficient and welcoming.
30 juin 2025
Réponse de FatFace - FROME
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Incredibly helpful sales assistant
Went in to buy flip flops today with my partner but had none in our size in the styles we liked. The sales assistant Ana was incredibly helpful in ordering them to home, saving us delivery cost. She was very good at persevering with what was a difficult till. Very hard working young woman.
11 mai 2025
Avis spontané
Réponse de FatFace - FROME
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
My wife visited the store in Frome for…
My wife visited the store in Frome for the first time today and was greeted by Adele. My wife was looking for a pair of jeans but was unsure of the size that would fit.Giving Adele her requests she was given a few pairs to try on. Adjusting the booth to give her a better view in the mirrors.She ended up purchasing a good fitting pair. Once again Adele thank you for the service provided.
11 avril 2025
Avis spontané
Réponse de FatFace - FROME
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Frome store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
The staff couldn't be more helpful
The staff couldn't be more helpful! Jack and Ana are particularly helpful, polite and friendly. Jack explained all the shopping options to us and helped with decision making. We will certainly do more shopping in this store as a result.
29 mars 2025
Avis spontané
Réponse de FatFace - FROME
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Ettie gave me excellent service
Ettie gave me excellent service! Fetched a lovely waxed jacket out the back for my correct size?
15 mars 2025
Avis spontané
Réponse de FatFace - FROME
Good morning,
Thank you for your 5* review. This is wonderful to hear! We are so pleased you had a great experience whilst shopping with us recently.
Have a good day!
Take care, CT
Shopped in the Frome store yesterday
Shopped in the Frome store yesterday. Lovely sales assistants, very helpful, even pointing out the changing room with the seat as I have a bad knee. Store was really well laid out and they were very helpful in finding me different sizes. Overall, really friendly, helpful staff without being pushy. Did ask them their names when they passed me the trust pilot review card and I think they said, Etty, Mags and Adele.
5 mars 2025
Avis spontané
Réponse de FatFace - FROME
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Frome store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Prompt delivery
I ordered my trousers to come to the store. It was ready on the day they said.
The trousers were a good fit and good quality.
6 février 2025
Réponse de FatFace - FROME
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I will be returning the garment
I will be returning the garment this time, owing to the poor quality of the fabric. We have always been very happy with the quality of your garments but this does not come up to the standard we expect from you.
8 décembre 2024
Réponse de FatFace - FROME
Thank you for taking the time to leave your review. I am sorry to hear that your item arrived in a poor condition. I trust you have contacted us already, but if not, please do email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you. LE
brilliant staff
I went in Saturday and a lovely girl served my i believe her name was Anna i needed help picking out some things for Christmas presents, i showed her a photo of my friend and she was amazing at helping me decide, i will 100% be going back.
30 novembre 2024
Avis spontané
Réponse de FatFace - FROME
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fatface is always well made and lovely…
Fatface is always well made and lovely material very pleased with my purchase ♥️
13 novembre 2024
Réponse de FatFace - FROME
Hello Linda
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great customer experience from a very…
Great customer experience from a very friendly member young man
who was very helpful and engaging
15 octobre 2024
Réponse de FatFace - FROME
Hello Robert
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service
20 août 2024
Réponse de FatFace - FROME
Hello Sally
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
great staff
12 août 2024
Avis spontané
Réponse de FatFace - FROME
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Réponse de FatFace - FROME
Hello Peter
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent service
1 juillet 2024
Réponse de FatFace - FROME
Hello there
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Réponse de FatFace - FROME
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you encountered such a great visit to our Frome store and that you found the crew there to be so friendly. I hope you continue to have a great shopping experience with us.
All the best, MM
The frome store is well laid out and…
The frome store is well laid out and have excellent staff
8 mai 2024
Réponse de FatFace - FROME
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at our Frome store. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -SW
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