Visited Fat Face in Holt yesterday. Was looking for a pair of earrings and asked the assistant Heidi if she could help me I said I was looking for something to wear every day but without a back on as... Voir plus
L'entreprise a répondu

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Visited Fat Face in Holt yesterday. Was looking for a pair of earrings and asked the assistant Heidi if she could help me I said I was looking for something to wear every day but without a back on as... Voir plus
L'entreprise a répondu
Quick and easy. Used an online gift voucher towards payment. Arrived in store 4 days later
L'entreprise a répondu
Danielle and team at Holt made this family shopping experience a happy, warm and friendly one! The team gave us their full attention during our visit, checked items on line for us and shared their pro... Voir plus
L'entreprise a répondu
Friendly service and quality goods.
L'entreprise a répondu
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
11 Appleyard, NR25 6BN, Holt, Norfolk, Royaume-Uni
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I love Fatface this season, so many lovely items for spring.
A lovely lady served me and chatted away. I felt very welcome.

Réponse de FatFace - HOLT
Visited Fat Face in Holt yesterday. Was looking for a pair of earrings and asked the assistant Heidi if she could help me I said I was looking for something to wear every day but without a back on as the piercing in my ears has rather large holes and I keep losing the back and it is going inside my lobe 😮Wow she couldn't have been more helpful. I said I would like silver huggies but not too big. Her colleague (didnt get her name)found me the perfect pair and Heidi even went online to try and find me some too. I asked Heidi if she would put them in my ears for me as I find it difficult with fingernails she said "of course" then commented how nice they looked.
I cant praise the ladies enough if only other shops were as helpful.

Réponse de FatFace - HOLT

Réponse de FatFace - HOLT

Réponse de FatFace - HOLT

Réponse de FatFace - HOLT
The staff in store are very helpful and online ordering works really well to collect from store.
If I have any returns from an online order the process works well.

Réponse de FatFace - HOLT

Réponse de FatFace - HOLT
Excellent customer service at Fatface Holt. Heidi went above and beyond to find a dress for me that was in the sale but not in store. She succeeded and I left feeling elated and satisfied. Keep doing what you’re doing !!

Réponse de FatFace - HOLT
Excellent customer service . The ladies were all very friendly. I didn't feel rushed.
It was a lovely shopping experience

Réponse de FatFace - HOLT
Today I went shopping for some white trainers. I didn't expect the absolute professional experience that I had. Heidi and Ali did there upmost to help me get my trainers. They went over and above helpfulness. I have always liked Fatace and now I know why. Thank you Heidi and Ali.

Réponse de FatFace - HOLT
Ordered item in the sale to be deliveed to local store
Staff were brilliant

Réponse de FatFace - HOLT
Blouse is lovely. I did initially buy a size 12 sadly even though it fitted in the chest the sleeves were too tight. I had to return and buy a size 14 which fits me perfectly.
A few of my friends have commented and wanted to know where I bought it.

Réponse de FatFace - HOLT

Réponse de FatFace - HOLT
The shirt I ordered online was too big. The sales’ staff in Holt were very helpful/friendly and swapped this for a smaller size.
The shirt is a lovely material and weight.

Réponse de FatFace - HOLT
Very quick service. Had delivered to shop and was there when they said it would be. Very happy.

Réponse de FatFace - HOLT
As always it was really easy to click & collect.
The staff were extremely exemplary as always.

Réponse de FatFace - HOLT
After a problem with delivery the recovery was excellent.
Exchange carried out at the Holt store was particularly helpful.

Réponse de FatFace - HOLT
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.